“Am writing on behalf of my mum , I think it is amazing total peace of mind for her and for me her daughter would recommend . Fantastic service on phone and in set up cannot fault anything ….”
“Looks very smart and is unobtrusive. It does exactly as promised.
My only, minor, criticism is that the base unit recharging light is very bright, making overnight bedside recharging impossible.
Delighted.”
“I got this for a family member who lives over 100 miles away . Arrived on time and was easy to install Giving us peace off mind . Also helped with a way of person who can not communicate to let them know she needed help”
“We ordered this lifeline as it has features that the one we had from the council did not, For example GPS and falls detection. It gives us peace of mind although we have not had to use it yet.”
“Hope the alarm will work if my father falls out of bed, a very long document to complete with information about emergency contacts, so you will need lots of details”
“Disappointed that I wasn't told that the basic system I ordered wouldn't work with my phone system so have to send back and upgrade to different system not using landline vonage is my land-line system so that people know”
Dear Angela,
Thank you for getting in touch and for leaving us your review.
I am sorry to hear that the standard alarm was not suitable for you. However, I can see you have since been in touch with our Technical Support line who have upgraded you to our digital alarm.
The analogue systems work with any standard landline, regardless of provider. However, they are not compatible with all digital VOIP lines and as such we have a new model suitable for these lines.
Again, I am very sorry for any inconvenience caused, please let us know if you require any further assistance.
Kind Regards,
Rebecca
“I thought the speed of the service was excellent. Rang up and had a very informative chat and purchased the alarm. As promised it arrived the following day. Good instructions and easy to install.”
“I ordered the LIfeline for my mother co-operating with the hospital care team who were involved in discharging her from hospital. The unit arrived promptly. Very sadly my mother passed away in hospital - we did not even get round to setting the unit up. When I rang to explain what had happened and ask for a refund I was told that a refund not possible and did I know anyone that we could pass the unit on to? It just seemed a very insensitive way to deal with things - I was still in shock following my mother’s passing and didn’t have strength to challenge properly. I realise that there was probably an agreement but it made me angry as my mother was always very careful with her money and would have been very cross. Thankfully the hospital care team were very helpful on our behalf and we have finally received a partial refund excluding an admin fee following request for death certificate and return of unit. It was very sad that my mother passed away and I do feel that it was not entirely handled in a sympathetic way by lifeline.”
Good Afternoon,
Thank you for getting in touch and for providing us with your review.
I am very sorry to hear that you have been unhappy with our service.
I do apologise for our mistake, I can confirm that you certainly are due a refund and that this has now been processed and sent back to you.
Again, I would like to apologise for the confusion and that you were initially given the wrong information.
Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“It was easy to order and the delivery system worked perfectly. Very easy to install with helpful call centre staff. In all I am more confident that my elderly mother is much safer.”
“My preliminary enquiries were answered fully and clarified what I wanted to know.
The alarm arrived the next day after I placed the order and was easy to fit and activate.
When I tested it, as suggested, the response was rapid and courteous.”
“The pendant first ordered could not be made to work.A second one was the same and it was quite stressful with all the phone calls needed. A third different model is now working.All your people that I have spoken to have been very polite, considerate and understanding and a credit to you. I particularly want to bring Katy to your attention as both yesterday and this morning she was very helpful. She spoke clearly and was very patient and kind as she took me through how to use the new pendant”
