LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the LIfeline for my mother co-operating with the hospital care team who were involved in discharging her from hospital. The unit arrived promptly. Very sadly my mother passed away in hospital - we did not even get round to setting the unit up. When I rang to explain what had happened and ask for a refund I was told that a refund not possible and did I know anyone that we could pass the unit on to? It just seemed a very insensitive way to deal with things - I was still in shock following my mother’s passing and didn’t have strength to challenge properly. I realise that there was probably an agreement but it made me angry as my mother was always very careful with her money and would have been very cross. Thankfully the hospital care team were very helpful on our behalf and we have finally received a partial refund excluding an admin fee following request for death certificate and return of unit. It was very sad that my mother passed away and I do feel that it was not entirely handled in a sympathetic way by lifeline.”

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Posted 3 years ago

Good Afternoon, Thank you for getting in touch and for providing us with your review. I am very sorry to hear that you have been unhappy with our service. I do apologise for our mistake, I can confirm that you certainly are due a refund and that this has now been processed and sent back to you. Again, I would like to apologise for the confusion and that you were initially given the wrong information. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Easy to set up and simple tpuse”

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Posted 3 years ago

“It was easy to order and the delivery system worked perfectly. Very easy to install with helpful call centre staff. In all I am more confident that my elderly mother is much safer.”

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Posted 3 years ago

“My preliminary enquiries were answered fully and clarified what I wanted to know. The alarm arrived the next day after I placed the order and was easy to fit and activate. When I tested it, as suggested, the response was rapid and courteous.”

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Posted 3 years ago

“The pendant first ordered could not be made to work.A second one was the same and it was quite stressful with all the phone calls needed. A third different model is now working.All your people that I have spoken to have been very polite, considerate and understanding and a credit to you. I particularly want to bring Katy to your attention as both yesterday and this morning she was very helpful. She spoke clearly and was very patient and kind as she took me through how to use the new pendant”

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Posted 3 years ago

“Easy to use, feel safer”

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Posted 3 years ago

“Not used it as yet which isn't a bad thing but impressed how easy it was to install and how it's Easy to use.”

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Posted 3 years ago

“I’m afraid I can’t. I’m still waiting for the young man from your 0800 number to call me back. He said he would in half an hour, but that was yesterday. The first alarm would not function inside the house. Nor would the second. I don’t know if there is any way around this, but we do need the help which we hope you will, in the end, be able to give us. If you’ve got any good ideas, we are here, and waiting, with hope, if not optimism!”

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Posted 3 years ago

“Quick and efficient service. Instructions delivered clearly. Voices on telephone easy to understand. Product up and running in 7 days., Due to a recent accident it was felt necessary for me to purchase a personal alarm as I live alone. I hope any future dealings with your company are as satisfactory.”

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Posted 3 years ago

“Purchased the model with wristband that automatically register's with your response team if I fall. The phone socket is upstairs so if I fall downstairs, it is unlikely I would be able to speak to you. I am unable to get up without assistance. Not sure if you would use the 3 emergency phone contacts or you would call the emergency services, who would not be able to get in the house. I will contact the Helpline for advice. My daughter has phoned and got it working OK.”

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Posted 3 years ago

Dear Peter, Thank you for getting in touch and for leaving us your review. I am pleased to hear you now have your alarm up and working and have tested to us successfully. From looking into the account, you are correct. With the model you have the alarm comes with your fall detector wristband and a separate base speaker. We will always try to communicate with you over the alarm box to begin with. If this is unsuccessful, we will then call back on your home number or mobile number. If we cannot reach you at all we will assume it is an emergency and call through your emergency contacts. We do also provide alarms with the speaker and microphone included in the pendant. Should you wish to upgrade to this system or require any further information I would recommend calling our friendly Customer Service line on 0800 999 0400. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“I am very impressed firstly by the excellent service provided by the officc staff who know the product inside out! Th product itself is very good and easy to wear. In addition it is small and easily wearable under my clothes. Hopefully it works as well as it looks! Thank you Lifeline for making my life less fraught with problems.”

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Posted 3 years ago

“Excellent and easy to set up. Gives peace of mind knowing that loved one is as safe as possible. Operators are always helpful when running a monthly test. Brilliant service worth every penny!”

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Posted 3 years ago

“I recently ordered a Lifeline for an elderly client of mine; I am his Mobile Warden. I found the order and set-up process extremely straightforward, and the Lifeline arrived the very next day. All-in-all I am very pleased with the system so far, and my client now has peace of mind. I later ordered him a key safe which also arrived quickly. Could not fault the process and would highly recommend for anyone needing that extra reassurance.”

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Posted 3 years ago

“Good service, fast delivery. Very helpful”

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Posted 3 years ago

“Purchased for my mother who is 6 hours drive from myself. My father started the process to set it up and then when I went to visit I phoned Lifeline to establish where we were with the process. Very lovely staff who assisted me with completion of setup and testing. Peace of mind for all.”

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Posted 3 years ago

“Instructions were clear and telephone assistance very good.”

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Posted 3 years ago

“Very efficient”

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Posted 3 years ago

“I recently purchased a lifeline for my 89 year old mother in law and I found the service excellent! Clear and precise instructions and the device was with me within days! Easy to fit and a fair price! I have peace of mind knowing that someone will speak to Joyce should she fall again and raise the alarm for help.”

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Posted 3 years ago

“Very quick, friendly, informative and trouble-free experience, which is vital in the context of the service being provided. Simon Edwards - Wilmslow”

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Posted 3 years ago

“Hi, very happy with service. The Lifeline box was very easy to install and the "box" itself looks excellent quality, the test was good with surprising volume, good instructions nice to know it is there, just hope I never need to use it!!!”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews