“The service from LIFELINE24 has been first class, from setting up to testing, and also dealt well with a false alarm situation arising from a power cut. It's great to know there is always someone at the end of the line to "be there" should an incident occur. Highly reccommended.”
“Speedy delivery of equipment. The team were very helpful and supportive in setting up the equipment. Grateful for the service as does give me peace of mind”
“DO NOT BUY FROM LIFELINE24, find another company. They do not spell out clearly their zero refund policy. Read carefully the excellent review by Andrew Excelby who reluctantly had to award one star because there is no zero star category. And if there was, I would join him too.”
Good Afternoon,
Thank you for getting in touch and for leaving us your feedback. I am sorry to hear you are unhappy with our returns policy.
Our policy is that was all plans and purchases you have 30 days in which to return the item for a refund. You also have 30days after any renewal payment is made.
I am sorry to hear that you are unhappy with this. We offer a free transfer and upgrade service for those that wish to cancel their term early.
Please let us know if you have any further questions.
Kind Regards,
Rebecca
“Very professional help on the telephone following a easy to use and understand website. Quick delivery and easy setup. Has provided a sense of security knowing someone is there if required.”
“At the moment the phone is not connected. I am waiting for my niece to come and fix it. The lifeline was cutting off my landline so had to unplug your lifeline.”
Dear Shirley,
Thank you for providing your feedback regarding our Service.
I am sorry to hear of your ongoing troubles with your Lifeline24 Equipment. I can see from your account that we had been in touch at the time to try and resolve the matter with some additional equipment, but we have not had an update yet on whether this was successful.
As such, I have arranged for a member of our Customer Service Team to get into touch with you to see if the matter is still ongoing and if there's anything further we can do to assist.
If you require any further assistance, please feel free to contact us again.
Kind Regards,
Ash
“Very quick in getting pendant & being able to set it working.Feel confident in going out gives me peace of mind.Easy to wear nice to know it works in the garden”
“After having a safety system that required you to wear a pendant around your neck that I didn't like I am now VERY happy with LifeLine 24 I don't have it wrapped around my neck in bed and it is not banging on anything that I go near.”
Dear Robert,
Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced.
I can see a member of our team has been in touch and has been able to organise replacement equipment.
I hope that you get on much better with the new alarm. However, if there are any other issues, please let us know.
Kind Regards,
Rebecca
“Needed to unsure our Father was safe at home & regained some independence following strokes & lifeline was an ideal choice. The service is fabulous & they are ready to help at every stage.
Lifeline is 10 out of 10”
“Am writing on behalf of my mum , I think it is amazing total peace of mind for her and for me her daughter would recommend . Fantastic service on phone and in set up cannot fault anything ….”
“Looks very smart and is unobtrusive. It does exactly as promised.
My only, minor, criticism is that the base unit recharging light is very bright, making overnight bedside recharging impossible.
Delighted.”
“I got this for a family member who lives over 100 miles away . Arrived on time and was easy to install Giving us peace off mind . Also helped with a way of person who can not communicate to let them know she needed help”
