“I am very impressed firstly by the excellent service provided by the officc staff who know the product inside out! Th product itself is very good and easy to wear. In addition it is small and easily wearable under my clothes. Hopefully it works as well as it looks! Thank you Lifeline for making my life less fraught with problems.”
“Excellent and easy to set up. Gives peace of mind knowing that loved one is as safe as possible. Operators are always helpful when running a monthly test.
Brilliant service worth every penny!”
“I recently ordered a Lifeline for an elderly client of mine; I am his Mobile Warden. I found the order and set-up process extremely straightforward, and the Lifeline arrived the very next day.
All-in-all I am very pleased with the system so far, and my client now has peace of mind. I later ordered him a key safe which also arrived quickly. Could not fault the process and would highly recommend for anyone needing that extra reassurance.”
“Purchased for my mother who is 6 hours drive from myself. My father started the process to set it up and then when I went to visit I phoned Lifeline to establish where we were with the process. Very lovely staff who assisted me with completion of setup and testing. Peace of mind for all.”
“I recently purchased a lifeline for my 89 year old mother in law and I found the service excellent! Clear and precise instructions and the device was with me within days! Easy to fit and a fair price! I have peace of mind knowing that someone will speak to Joyce should she fall again and raise the alarm for help.”
“Hi, very happy with service. The Lifeline box was very easy to install and the "box" itself looks excellent quality, the test was good with surprising volume, good instructions nice to know it is there, just hope I never need to use it!!!”
“The pendant is great apart from the fact it is very heavy to wear for an older lady and the chain is too long and cannot be adjusted. An adjustable chain would be better.
Also, I had to point out that ambulance must be called due to Mum's critical heart condition and not 111.”
“It makes me feel safe around the house and garden knowing that there is someone there all the time if anything should happen.Thank you for that knowledge.”
“My set up went wrong it was quite late one afternoon but I had a replacement the next day couldn’t wish for better service and the operators are always do pleasant and helpful”
“Unfortunately this alarm does not meet the basic requirement of working when the wearer falls. My frail 91 year old sister has had three falls in the past year whilst wearing this falls button - one a simple overbalance onto a soft carpet, one very serious fall from steps hitting her head on the wall and bleeding profusely and another outside on a bitterly cold day. On none of these occasions did the fall button work. All I have received from Lifeline are inplausible excuses but three times is not acceptable - it has been returned. Do not rely on this equipment.”
Dear Priscilla,
Thank you for getting in touch and for leaving us your review.
Thank you very much for bringing this to our attention. I hope that your sister is recovering well and I would like to sincerely apologise on behalf of us all at Lifeline24 for the problems you experienced with the system.
The equipment was tested upon return and we found there to be no faults with the systems. Unfortunately, not all equipment is suitable for all user's needs. We do offer a range of different products and options to make sure the equipment suits them.
I can see you have since been in touch with our Customer Service team who have been able to close the account.
Again, I would like to offer our sincere apologies.
Kind Regards,
Rebecca
