“I’m afraid I can’t. I’m still waiting for the young man from your 0800 number to call me back. He said he would in half an hour, but that was yesterday. The first alarm would not function inside the house. Nor would the second. I don’t know if there is any way around this, but we do need the help which we hope you will, in the end, be able to give us. If you’ve got any good ideas, we are here, and waiting, with hope, if not optimism!”
“Quick and efficient service. Instructions delivered clearly. Voices on telephone easy to understand. Product up and running in 7 days., Due to a recent accident it was felt necessary for me to purchase a personal alarm as I live alone. I hope any future dealings with your company are as satisfactory.”
“Purchased the model with wristband that automatically register's with your response team if I fall. The phone socket is upstairs so if I fall downstairs, it is unlikely I would be able to speak to you. I am unable to get up without assistance. Not sure if you would use the 3 emergency phone contacts or you would call the emergency services, who would not be able to get in the house. I will contact the Helpline for advice. My daughter has phoned and got it working OK.”
Dear Peter,
Thank you for getting in touch and for leaving us your review. I am pleased to hear you now have your alarm up and working and have tested to us successfully.
From looking into the account, you are correct. With the model you have the alarm comes with your fall detector wristband and a separate base speaker.
We will always try to communicate with you over the alarm box to begin with. If this is unsuccessful, we will then call back on your home number or mobile number. If we cannot reach you at all we will assume it is an emergency and call through your emergency contacts.
We do also provide alarms with the speaker and microphone included in the pendant. Should you wish to upgrade to this system or require any further information I would recommend calling our friendly Customer Service line on 0800 999 0400.
Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“I am very impressed firstly by the excellent service provided by the officc staff who know the product inside out! Th product itself is very good and easy to wear. In addition it is small and easily wearable under my clothes. Hopefully it works as well as it looks! Thank you Lifeline for making my life less fraught with problems.”
“Excellent and easy to set up. Gives peace of mind knowing that loved one is as safe as possible. Operators are always helpful when running a monthly test.
Brilliant service worth every penny!”
“I recently ordered a Lifeline for an elderly client of mine; I am his Mobile Warden. I found the order and set-up process extremely straightforward, and the Lifeline arrived the very next day.
All-in-all I am very pleased with the system so far, and my client now has peace of mind. I later ordered him a key safe which also arrived quickly. Could not fault the process and would highly recommend for anyone needing that extra reassurance.”
“Purchased for my mother who is 6 hours drive from myself. My father started the process to set it up and then when I went to visit I phoned Lifeline to establish where we were with the process. Very lovely staff who assisted me with completion of setup and testing. Peace of mind for all.”
“I recently purchased a lifeline for my 89 year old mother in law and I found the service excellent! Clear and precise instructions and the device was with me within days! Easy to fit and a fair price! I have peace of mind knowing that someone will speak to Joyce should she fall again and raise the alarm for help.”
“Hi, very happy with service. The Lifeline box was very easy to install and the "box" itself looks excellent quality, the test was good with surprising volume, good instructions nice to know it is there, just hope I never need to use it!!!”
“The pendant is great apart from the fact it is very heavy to wear for an older lady and the chain is too long and cannot be adjusted. An adjustable chain would be better.
Also, I had to point out that ambulance must be called due to Mum's critical heart condition and not 111.”
“It makes me feel safe around the house and garden knowing that there is someone there all the time if anything should happen.Thank you for that knowledge.”
