“I got this installed for my dad who is 86 and recently lost his wife of 60 years. It’s great knowing that he just has to press his button on his wrist and help will be at hand. Gives me peace of mind for me and my dad. Great service,easy to set up and test.”
“I am very happy with the service I have received on behalf of my mother-in-law, the customer service team were very helpful, the alarm arrived the very next day. When we performed the test for the alarm as requested it was answered very quickly. Overall an excellent service. My mother-in-law has yet to use the service in an emergency situation but so far it is peace of mind for my husband and myself.”
“The whole operation went successfully and the staff were both helpful and pleasant. I trust the same will remain and I've no reason to think otherwise. Thank you.”
“Purchased system for my mother who had recently suffered a stroke .Alarm arrived by post promptly but we were unable to be connect due it being incompatible with phone line which is connected via internet router.Called customer service to report issue to be told that they would send out the part to connect with router.Waited a full week and called again to be told they would resend which took an additional week .Part arrived after second week but was incorrect.Cancelled the service and returned the alarm only to receive a 27% refund on a €169 purchase in less than three weeks of constant disappointment and frustration.”
Dear Patrick,
Thank you for getting in contact today. I am sorry to hear of the difficulties you have experienced with the closure of your account. This is certainly not the level of service we aim to provide.
I have escalated your complaint to our accounts team, they have confirmed a full refund will be processed.
Again, I would like to apologise for any upset or inconvenience this may have caused.
Should you have any further feedback or concerns please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Kim,
Thank you for leaving us your feedback. I apologise for the delays you have experienced with the delivery of your alarm.
Unfortunately, due to the current climate, we are relying on Royal Mail. In certain areas, there may be delays in receiving the post.
I can see you have since been in contact with our friendly Customer Service team and that you have received the unit.
Again, I would like to apologise for any inconvenience this may have caused.
Kind Regards,
Lifeline24
“Very pleased with the ease of installation, the setup tests worked very well especially the distance one which worked from over sixty feet away. It is good to know help if needed is very near to hand.
Our only comment is when we renew next year our loyalty of our custom is not rewarded like if we were new customers, they get 3 months discount.”
Dear Jacquline,
Thank you for your feedback. I am very sorry to hear of any delays you may have experienced on your delivery.
I can see a member of our friendly Customer Service team has recently called you to confirm that you have now received the system.
Again, I would like to apologise for any delays caused by the current climate.
Should you have any further queries, or feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Easy to order and set up. Excellent service. Only one complaint, the supra keysafe comes with star drive bolts which is a little unusual but no driver bit. Other than that great”
