“I arranged for a lifeline on behalf of my dad, following the death of my mum, to give him peace of mind when on his own in the house.
The whole process was seamless made easier by the really kind, friendly staff.
Thank you”
“Excellent service!
Helpful team
Very reassuring, great peace of mind!
Thank you our alarm was delivered in no time and was very easy to set up!
A little more time consuming filling the forms thankfully I did this on my afternoon off!”
“My dad has received the equipment thanks, but we are working on getting it installed! as he can't manage that him self. We learned you don't provide any help doing that..”
“At the moment my mother has received the equipment but nobody has been to instal does she have to do this herself only she is 91years of age full marks once installed”
“Everything worked fine whilst my mum had the system however.
When she passed away they wanted all the equipment returning including the pendent. She was wearing this when taken into hospital and unfortunately passed away whilst there. We never received the pendent back from the hospital and thought nothing of it. Now lifeline24 are demanding it to be returned or we shall be charged £49 for it. Currently getting no help from their customer service and zero sympathy. All they did was offer to lower the charge to £20. Remember when saying goodbye to your loved ones to take the pendent back off of them. Unfortunately I never got a chance to say goodbye to my mum. Words cannot describe what I feel towards Lifeline24.”
Good Afternoon,
Thank you for getting in touch and for bringing this situation to our attention. This is certainly not the level of service we aim to provide. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time.
I have escalated your case to our Senior team and they will be in contact very shortly to help resolve your complaint.
I would like to apologise for any upset or inconvenience this has caused. Should you have any further concerns please call our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“Very happy with the lifeline.
Easy to install and test, and the team at lifeline have been amazing. Helpful, friendly, polite and professional.
The service was quick and efficient too.
Well done lifeline, and thank you.”
“I rang for advise for my 92 year old Mother to have a Lifeline. Everyone I spoke to was very helpful, new Lifeline arrived the next day,was tested, no necklaces supplied so rang and they arrived within 2 days. Very pleased with all help given and now piece of mind for my Mother. Many thanks”
“Excellent company. Customer service exceptional, needed item urgently, ordered at 4pm and item was delivered next day at midday, thank you. Item also priced very competitively. Can highly recommend Lifeline 24.”
“I was amazed by the speed that my parcel arrived from Lifeline 24 and it was simple to install. I was expecting an additional pendant but this was omitted from the parcel. I rang to mention this and it arrived the next day. Having the alarm will give me and my family peace of mind.”
