“Bought this for my mum a few days ago. Very quick delivery & excellent service when setting up. This has given us great peace of mind. It’s the only thing we’ve bought that we hope we will never have to use!!! Would definitely recommend.”
“All contacts made with the Lifeline team have been very helpful and polite. The installation of the system was extremely simple and I would happily recommend this system to friends and family”
“I am an elderly lady and I haven't been able to set up my detector.
I need help otherwisexI will return it and ask fir a refund.
I phoned on the 10th Nov and was promised a white lead wire( which wasn't included in the package) also promised papers to fill in with all my details,and told I would receive them today 11th Niv.
I await your comments.”
Dear Rosemary,
Thankyou for taking the time to leave a review.
I apologise for the issues you have encountered.
We do offer a self-install system that is very simple to set up, unfortunately we are not able to arrange an installation at the moment due to the Covid-19 pandemic.
A member of our Technical Support team has been in contact to assist with the installation and dispatched replacement items as necessary.
If there is anything further we can help you with, please do not hesitate to get in touch on 0800 999 0400.
“Very, very impressed! Quick delivery, good equipment, quick set up and extremely helpful and polite staff. Looking forward to a long and mutually beneficial relationship.”
“The alarm was easy to connect and test even working from the bottom of the garden 45m away, giving me and my children confidence I will be able to summon assistance if required.”
“Couldn't believe how quickly my lifeline arrived. Really helpful when I rang to place my order. Ever so easy to set up. So easy for testing that everything was working as it should.”
“Looked into a few systems before choosing this one. Have to say think it was an excellent choice. Staff were very helpful before I purchased and answered all of my questions. Machine was easy to fit and testing went very well. Would say if you are purchasing for someone who doesn't have internet you need to request the medical forms by post or sent to your email to print off to complete with the lifeline user. You can then complete on line where you have internet. If I had known couldve sorted this when ordering the machine and saved a couple of days.”
“Being disabled I wanted a way to get help if I needed it and that my assistance dog would be able to operate too. After lots of looking around and not finding anything suitable I decided to contact Lifeline24 to discuss it. I spoke to Wayne at the call centre who was very polite, lovely to talk to on the phone and offered great help and advice about my needs and the service they offer. Together we came up with a solution. Went through all the costs, how it works etc Equipment was ordered and turned up next day. Less than 24 hours after joining Lifeline24, very easy to install yourself! Good clear instruction booklet on how to install and use included in the box. Paperwork for contacts etc can be filed in through an easy to use online form or they can post the forms out to you if you prefer. Had to make a couple of test calls and the staff that answered were lovely and everything worked as it should. In all areas of contact nothing was too much trouble and the whole thing was trouble free. Good value for money compared to my council run offered service. Highly recommend!”
“Most impressed with the speed of the set up from my initial phone call to Lifeline. I now feel assured that should I have an accident at home or feel unwell help will be on hand.”
