LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The application was acted on promptly; the device arrived the following day. However, the information sheet was another matter; I made two attempts online to complete the form, in each case getting a fair way through, when the computer refused to accept the accuracy of what I was writing. This was apparently due to malfunction. I was starting to malfunction by this time, but the office member got a paper copy through to me quickly. The device has been installed and tested, and I expect it to function as required.”

Helpful Report

Posted 4 years ago

Dear Philip, Thank you for leaving us your feedback. I am very sorry to hear of the difficulties you had with our online registration forms. From investigating further, I can see you have spoken to a member of our Customer Service team who was able to organise a paper copy of the forms. Your complaint was also passed to our web team who have been able to fix any bug in the online form. Thank you again for bringing this matter to our attention. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“I am so impressed by your staff, the equipment and friendliness of advisors. Thank you.”

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Posted 4 years ago

“I bought the alarm for my parents and it has given me huge peace of mind knowing that they can connect 24/7 with a friendly person who will get them the help they need.”

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Posted 4 years ago

“Only 3 days after installation of the Lifeline 24 my 97 year old mother fell in the early hours and help was on hand guickly. The best investment we could have made for her. She is now recovering well from a hip operation. Thankyou so much everyone.”

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Posted 4 years ago

“Peace of mind now.”

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Posted 4 years ago

“The ordering was very difficult and confusing. The admin handler was not very good and did not take down information correctly. Hence a delay in setting up. Hoping the service is better. Will review again later.”

Helpful Report

Posted 4 years ago

Dear Jackie, Thank you for bringing this matter to our attention. I am very sorry to hear of the difficulties you experienced with your initial order, this is certainly not the level of service we aim to provide. Your comments will be processed through our complaints process and reviewed by our senior team. Further training will be provided to the colleague that you ordered from. I can see you have since spoken on our friendly Customer Service team and the account is now live. They have also added a month of free service as a goodwill gesture. Again I would like to apologise for any upset or inconvenience this may have caused. Should you have any further concerns, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“I got the alarm for my neighbour on the recommendation of the community nurse. The ordering and delivery service was excellent, straightforward and fast. The alarm set up was simple and the testing thorough, my neighbour enjoyed speaking to the Lifeline team who were friendly, helpful and considerate of her hearing issues. We're both reassured by the alarm system and recommend this service.”

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Posted 4 years ago

“A little early to rate properly (less than a week), but it was easy to set up (for Dad) and to test with your friendly staff. Just the one false alarm so far, as he was getting into bed, but which he adamantly denies, despite our telling him that your lady would not have contacted him if he hadn't!”

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Posted 4 years ago

“So far so good. From ordering to setting up was straight forward. This is for my mum who lives alone and will definitely help with peace of mind.”

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Posted 4 years ago

“Brilliant service from beginning to end”

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Posted 4 years ago

“It will be helpful should we have another problem in future that's myself and my wife”

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Posted 4 years ago

“First time we have used lifeline we were very impressed.”

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Posted 4 years ago

“Very pleased with the service. My sister went to set it up and then contacted you and was very pleased with the help. Excellent service thank you”

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Posted 4 years ago

Dear June, Thank you for your kind feedback. I am pleased to hear you are pleaded with the service you have received so far. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Arrived quickly and setup was very easy.”

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Posted 4 years ago

“The testing of the equipment was very thorough making sure that it worked at the bottom of my Dad’s garden, when the phone was in operation etc. Originally we were sent the wrong connector for the system and very impressed by the quick response to rectify the problem sending the correct part within 24 hours. I now have piece of mind that if my Dad has a fall or requires help Lifeline will be there to sort it out immediately.”

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Posted 4 years ago

Dear Edward, Thank you for your kind feedback. I am pleased to hear you are impressed with the service you have received so far. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“It was so easy to set the lifeline up for my mum very helpful lady telling me all my options. It is good to know if mum needs any help there is someone at the end of the phone.”

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Posted 4 years ago

Dear Pearl, Thank you for your kind feedback. I am pleased to hear you found our system easy to set up and had a positive experience with our wonderful Customer Service team. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“had an unfortunate start as the control box was faulty. when that was resolved I found the staff obliging and efficient”

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Posted 4 years ago

Dear Bernard, Thank you for your kind review. I am glad we were able to resolve your issue efficiently, if you ever need help with anything in future you can always reach out to us on 0800 999 0400. Warmest Regards, Lifeline24

Posted 4 years ago

“The alarm kit arrived safely but I am unable to provide a review yet because we are in the process of having a new drive and cannot yet get the keysafe fitted.”

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Posted 4 years ago

Dear Francis, Thank you for your feedback. I am pleased to hear that the system has arrived safely. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Tired of out antiquated system, we carefully checked options for this block of retirement flats. Lifeline24 fitted our needs, and staff were helpful and prompt.”

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Posted 4 years ago

“As an elderly man I appreciate the sense of security that the alarm gives if I should need help.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews