LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The alarm was bought for my 82 year old mum. Having the pendant gives me peace of mind that if she should have a fall the alarm will ensure that help will be on its way quickly. The set up process was easy and the call handlers on the phone were all very kind and pleasant. I have recommended Lifeline 24 to a friend for her father who has recently had a stroke.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your kind review. I am pleased to hear that you found our control room staff to be very kind. I hope that the alarm continues to provide you all with peace of mind. We are currently running a refer-a-friend scheme where both parties would receive £15 in M&S vouchers. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Easy installation process and all the call takers on set up we’re just charming.”

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Posted 4 years ago

“Although it claims to be useful all round the house and even in the garden, my mother tells me that she cannot hear or be heard from her bedroom which is in the next room to the unit. Is there a volume control or some other way to increase the sound?”

Helpful Report

Posted 4 years ago

Dear Margaret, Thank you for leaving us your review. The alarm pendant has a range of 100metres from the base unit. This means that the alarm can be activated anywhere within the home and garden. Whilst the system has a very loud inbuilt speaker and sensitive microphone, it will depend on the property where we can and cannot speak to your Mother. In the event that communication over the unit is unsuccessful, we will try to contact her on her home or mobile phone number, before calling through the list of contacts. Regardless of whether we make contact with the Alarm User or not the activation will be treated as if it were an emergency, and followed up until we have verbal confirmation that the user is safe. I can see you have since been in contact with our friendly Customer Service team who have been able to advise how to increase the volume on the unit. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Lifeline24.

Posted 4 years ago

“Although I am still very active and wish to stay in my village, my daughter and son who are now permanent residents abroad felt I should have an alarm system in place. Delivery was as stated and I found it easy to complete the form.”

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Posted 4 years ago

“Easy setup. Customer service was very helpful when it came to setting up, lovely manner.”

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Posted 4 years ago

“The Unit was very easy to install and the test procedure when all fitted was very easy and gave peace of mind knowing all works fine!”

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Posted 4 years ago

“Easy to install, when we did the test the lady we spoke to was lovely. The alarm is for my mother and she felt quite confident about using it - so overall great all round”

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Posted 4 years ago

“Just what I was looking for so that I know that my mother will be able to get help and I can have peace of mind”

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Posted 4 years ago

“Very easy to set up. Very helpful People On line to test the alarm”

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Posted 4 years ago

“Living on the 1st floor of an apartment block, I felt very vulnerable. Having the Lifeline24 system has made me feel much more comfortable knowing I can contact someone straight away if I have a problem. I hope I never have to use it, but knowing it is there gives me a lot more confidence in living on my own.”

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Posted 4 years ago

“Following the recent death of my husband I felt very vulnerable. I decided to try Lifeline24. Delivery was speedy and it was very easy to set up. Pleasant helpful staff took me through the tests. I now have peace of mind. Well done”

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Posted 4 years ago

“The system arrived promptly and the set up was easy to follow. I was impressed someone was on hand straight away to finalise initial settings. Have yet to use for an emergency but so far its given me peace of mind”

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Posted 4 years ago

“Easy to fit . Good after sales service .”

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Posted 4 years ago

“We purchased the lifeline two weeks ago for our mother who lives alone. Unfortunately my mother was required to press her button at the weekend after a fall and the service was fantastic. While the call handler supported and reassured my mother who was on the garage floor we were contacted to attend. This was followed up by a check call later in the evening. I also spoke to customer service to order additional pendant accessories and he was very helpful and considerate too. ”

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Posted 4 years ago

“Absolutely brilliant , even when they call you at 4 am :-) it relieves a lot of worry.”

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Posted 4 years ago

“Very easy to set up”

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Posted 4 years ago

“Ordered this for my mother-in-law as she now lives on her own, (already have one for my mum). She is very pleased with it and feels safer at home wearing it. The ordering process and set up is straightforward. Well worth the money for peace of mind. The staff are very friendly and helpful.”

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Posted 4 years ago

“Very Good Services”

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Posted 4 years ago

“I ordered a fall alarm for my mother, which arrived the next day. The system was easy to set up and every person I've spoken with at Lifeline displays kindness and understanding. Everything is very professional.”

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Posted 4 years ago

“Life line is to me a blessing as I can now relax knowing that my uncle has peace of mind knowing that he can press his life line when he has fallen or needs help, no matter where he is in his home and garden.”

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Posted 4 years ago

Dear Susan, Thank you for your kind review. I am pleased to hear that the system is providing you all with peace of mind. Should you have any further feedback or queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews