“So far we are very impressed with Lifeline24. The installation and checks were simple and went very smoothly.Dad now feels safer and we all have piece of mind.”
Dear Ian,
Thank you for your feedback.
I am pleased to hear of your experience with the set up of the system.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Florence,
Thank you for your kind review.
I am pleased to hear that you are very happy with the service you are receiving.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Dawn,
Thank you for your kind review.
I am pleased to hear of your experience with the ordering of your system. I will pass your feedback on to our wonderful team.
Should you have any further feedback, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“Ordered this item for my elderly mum. Easy to order over the phone. Very reasonably priced. Arrived promptly as promised. Easy to set up. Would recommend this product.”
“My father has had a Lifeline Fall Alarm for approx 12 months now. At the age of 90 it is reassuring for his family to know that someone is at the end of the phone should there be an emergency. There have been a few false alarms however the team at Lifeline take these in their stride and deal with these very professionally.”
“Easy to order, delivered next day but I found the set up extremely confusing. I have two BT sockets for telephone and internet hub.
The electric socket already had an adapter and was located so close to the wall I could not fit another plug. I Had to purchase a 4 socket socket plug stripe to take the Lifeline, telephone and Internet.
The writing on the back of the Lifeline box is in self colour so I not only had to get my glasses but also a torch to read where each plug should go.
The video you provided was helpful, but at 85 I found it all very confusing.
The tests with your staff were very efficient and friendly.”
“Thankfully haven't needed to use the service (so far). Unit was delivered quickly and testing was excellent (very polite team). Clearer instruction about set up with WiFi router would be good (no detailed instructions in box).”
Dear Elizabeth,
Thank you for your feedback.
I am pleased to hear you have had a positive experience with the delivery of your alarm and the testing process with our wonderful team.
Within the setup guide provided, there is a separate set of instructions for users with WiFi in the home. We also have a technical team on hand to answer any queries you may have.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“this system is very easy to set up. the staff were extremely polite and helpful. the alarm really does give us peace of mind now that my mum can get assistance quickly should she need it”
Dear David,
Thank you for your kind review.
I am pleased to hear that the system is providing you all with peace of mind.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“I was actually very impressed with the quick service, receiving and setting up the system, hence the "star". I purchased a yearly contract for my mother, living on her own 3,000 miles from me. You can imagine my sense of relief that we had the system up and running quickly. Unfortunately my mother now has to reside permanently in an assisted care home; I emailed asking for a prorated refund for the balance of the year....about 8 months, as she will be under the care of carers 24/7. You can imaging my disappointment in Lifeline24's incredible lack of empathy stating within 10 minutes of my email that no refunds are given but wait, and I could give the system to a member of the family... basically a useless suggestion. So be on your guard, look into your magic ball and predict the future before you commit a pensioners pounds for the long term. It may cost a little more to do month to month, at least you will not be as disappointed as my mother.”
Dear Robert,
Thank you for getting in contact today and for bringing this matter to our attention. It is certainly never our intention to come across as insensitive or unempathetic.
Our Annual Plan can be provided at a significant discount as we are able to take out the year in full. We offer a quarterly subscription for those who require a more flexible cancellation period.
However, due to the nature of the service, all refunds are processed on a case by case basis. Once our Returns team has scanned in the returned equipment, any requests will be investigated by the Refunds department.
Again, I would like to apologise for any upset or inconvenience this may have caused.
Should you wish to discuss this further, please contact our friendly Customer Service team on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“Very good service. Prompt delivery. We haven't needed to use the alarm for my mother yet but it seems to be just what we wanted. The keysafe is very strong and discreet. We certainly have peace of mind now.”
Dear Lynn,
Thank you for your kind review.
I am pleased to hear that you have had a very good experience thus far and that the system is providing you all with peace of mind.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Marie,
Thank you for your kind feedback.
I am pleased to find that you found your alarm easy to install and that our Alarm Response Centre tram were very helpful.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
