LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service my unit was faulty and was replaced within 24 hours thank you”

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Posted 3 years ago

“Thrilled to bits! Ordered at 5.30pm, it arrived at 9am next morning, took less than 5mins to set up & test =instant peace of mind. My mum couldnt believe that when she pressed the button somebody answered immediately 'hello Mrs M@#%n. Are you OK?'.... She did it 4 times each time a different person answered... All were clear, polite, kind. Amazing. My mum tried the pendant & wrist band but preferred the wrist band... Its so comfy she's forgotten its on & it's been over a week now. Pricewise it's the best too! The provider I was going to use put their price up from £3pw to £6pw then I found Lifeconnect for £1.90pw! I was nervous because there are loads of providers all offering the same thing but for different prices and when safety is the priority I didn't want to go cheap but this was the cheapest & my mum loves it! So... I highly recommend.”

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Posted 3 years ago

“Applied for online. Sent following day.Easy to set up & install.Very helpful response team,spoke kindly when pressed in error. Good price”

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Posted 3 years ago

Dear Josephine, Thank you for taking the time to leave your feedback regarding the LifeConnect24 Personal Alarm Service. I am glad to hear that you have had a positive experience with the Alarm thus far, and will be certain to share your comments with our staff. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 3 years ago

“Appalling experience. My elderly mother-in-law's keysafe unit outside her block of flats broke. This was a major concern for us as she has terminal brain cancer and this is how her carers gain access to her flat. We live 200 miles away from her so remedying this was very urgent. We called LifeConnect 24 on a Saturday morning - eventually we got through but the Customer Service Associate (CSA) said although they could send a replacement unit by Monday, they could not supply a fitter until Thursday. When we asked if there was any way this could be expedited he said he would put us on hold while he checked with a Manager. Unfortunately he did not realise that he did not mute his phone, so we hung on for a further 5 minutes while we heard him casually discussing with his colleagues what takeaway he should get from KFC, and when he would be visiting the gym. When he then spoke to us again I asked for his name - and I think then he realised his mistake because he immediately hung up! I called back and a female CSA answered the phone. I asked to speak to the previous CSA but she said he was "in a meeting". I told her what had happened but she said she was unaware of the incident. She was definitely lying because she had just told me she was the only female of the five CSAs working that day, and I had overheard her voice as part of the previous KFC discussion. I asked for the previous CSA's name and she would not give it to me - her reason being GDPR, which is nonsense. Fortunately all calls are recorded, and today a Manager called us to apologise. But really, this is terrible service.”

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Posted 3 years ago

“Original alarm stopped working. Contacted you and a new one was sent. This one didn't work. Contacted you again, was promised another one sent out, nothing received so contacted you again. Finally another one arrived and this one worked. Just glad nothing happened to my Mother during the weeks she was without an alarm”

Helpful Report

Posted 3 years ago

Dear Rosalie, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have had a negative experience with your Personal Alarm Service. I would like to confirm that I have compiled a log of your feedback and have raised it with the relevant departments to help ensure that a similar accident does not occur in future. If you require any additional assistance, please feel free to get in touch with us. You can do so by either contacting our Customer Service Team at 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Fiora

Posted 3 years ago

“Straight forward from start of order, to payment and they delivered the next day which was perfect for us as mum was having problems with her previous lifeline. The installation was easy and you have a choice on how to wear the pendant. Would recommend to lifeconnect24.”

Helpful Report

Posted 3 years ago

Dear Marion, Thank you for taking the time to leave us your feedback regarding the Lifeconnect24 Personal Alarm Service. I am glad to hear that you have had a positive experience with your Alarm and will be sure to promulgate your comments with the relevant departments. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 3 years ago

“Prompt efficient service. Sorted out via telephone. Everything as promised. Thankyou”

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Posted 3 years ago

“Quick yo send out alarm. Good communication with operators Easy to install”

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Posted 3 years ago

“My elderly Mum had a very bad fall in August. Thankfully she had her lifeline pendant on and was able to summon help. A neighbour was called and attended. Prompt ambulance attendance ensured she was taken to hospital quickly. 8 fractures, head injury and dislocated shoulder. You guys saved her life. Thank you.”

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Posted 3 years ago

“First alarm was sent incorrectly Second alarm was sent with wrong plug And still waiting after one week for correct plug. Sort it out guys Very disappointed”

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Posted 3 years ago

Dear Angela, I would like to thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have arranged for a member of our Team to contact you regarding this matter and my records indicate that a resolution has been reached. If you require any additional assistance, please feel free to contact us again. Kind Regards, Cordelia

Posted 3 years ago

“The staff at LifeConnect were very helpful both during my initial telephone call and setting up and testing the alarm.”

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Posted 3 years ago

“Easy set up and helpful staff”

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Posted 3 years ago

“Very prompt service. One day problem solved.”

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Posted 3 years ago

“Peace of mind”

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Posted 3 years ago

“Very quick and easy from start to finish of set up..highly recommend.”

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Posted 3 years ago

“The service is first class and any queries answered straight away.”

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Posted 3 years ago

“Ordering was simple , setup form simple if you have basic computer skills , it was plug and go as stated , test calls answered quickly . Only comment I had hoped the fob would be supplied either neck worn or wrist warm the default supplied is neck warn”

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Posted 3 years ago

“First enquiry was made phone answered quickly by a very polite gent who knew what he was talking about. Delivery arrived 2 days later as promised and we set it up. 91 year old other mother pressed her alarm and within seconds answered by control room. Mother could hear and understand the person in the control room. That first experience alone made my mother happy and confident for alarm to be used as we had to wait such a long time with our old company to answer just a pendant test call. Very happy with new alarm and service. Thank you”

Helpful Report

Posted 3 years ago

Dear Neil, Allow me to express our gratitude that you have taken the time to leave your feedback on our Personal Alarm Service. I am glad to hear that you have had such a positive experience with your Lifeconnect24 Alarm. It is our stated goal to be able to offer the highest quality level of care to all our clients and our Team will be delighted to hear that they have been able to provide peace of mind to your Mother. I hope you enjoy the rest of your day. Kind Regards, Fiora

Posted 3 years ago

“Service and efficient is excellent. I ordered an item and is was delivered promptly with no issues. A shout out to customer service who are always professional, understanding and efficient. Thank you Frances T”

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Posted 3 years ago

“The reason for this review is that I previously I had received an email to renew the annual subscription. Subsequent to that email and renewing the subscription, I have received acknowledgements of my Order for a "New" Lifeline, not for a renewal of the service. This review is all about a physical delivery by a courier/post which isn't relevant. So assuming the annual service continues, for which I have had no confirmation, then the service by Lifeline is OK. The questions below are irrelevant and Lifeline needs to work with you so that irrelevant reviews are not sent to existing customers and appropriately worded emails are sent out to indicate that the service has been renewed and not that a new unit has been sent !!!”

Helpful Report

Posted 3 years ago

Dear Myra, I would like to thank you for providing us with your feedback at this time. We welcome comments of any nature, as they facilitate the improvement of the Service and allow us to provide a higher quality of care to our customers. I am sorry to hear that our messaging around this matter has been confusing. I would like to reassure you that the matter has been raised with the relevant departments. Kind Regards, Cordelia

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews