“Unfortunately it was unsuitable for my mother as she wanted to be able to speak to someone. So it was returned.
Also we had to pay a cancellation fee which was not pointed out at time of purchase.”
Dear Caroline,
Thank you for taking the time to leave your feedback today.
I am sorry to hear that you were unhappy with some aspects of the cancellation process. I can confirm that I have arranged further assistance on this matter, which I have confirmed has ameliorated the matter for you.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
Good Morning,
I would like to thank you for taking the time to leave your feedback on the Personal Alarm Service.
I will be sure to share your comments with the appropriate departments, who will appreciate the kind sentiments.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“Superb. The staff are very helpful and they are easy to get hold of by phone. I had great difficulty setting mine up but a neighbour volunteered to help and he worked it all out and arranged it for me. The pendant and wrist one are so small, light and easy to wear.”
Dear Shirley,
I would like to thank you for taking the time to leave your feedback today.
I am glad to hear that you have had such a positive experience with your LifeConnect24 Personal Alarm Service. I will be sure to share your comments with the appropriate departments.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“My father has a wrist-worn falls/emergency alarm. Before buying, the sales team was able to answer all my queries, delivery was next day, and the, set-up and testing were easy, although the range isn't 100m when outside which I assume is due to too many brick walls blocking the signal. I am very satisfied with the service, and the peace of mind that it gives to the family. He had 3 false alarms in the first fortnight which the LifeConnect24 team dealt with happily & professionally. I would recommend this company to other users.”
“Thrilled to bits! Ordered at 5.30pm, it arrived at 9am next morning, took less than 5mins to set up & test =instant peace of mind. My mum couldnt believe that when she pressed the button somebody answered immediately 'hello Mrs M@#%n. Are you OK?'.... She did it 4 times each time a different person answered... All were clear, polite, kind. Amazing. My mum tried the pendant & wrist band but preferred the wrist band... Its so comfy she's forgotten its on & it's been over a week now. Pricewise it's the best too! The provider I was going to use put their price up from £3pw to £6pw then I found Lifeconnect for £1.90pw! I was nervous because there are loads of providers all offering the same thing but for different prices and when safety is the priority I didn't want to go cheap but this was the cheapest & my mum loves it! So... I highly recommend.”
Dear Josephine,
Thank you for taking the time to leave your feedback regarding the LifeConnect24 Personal Alarm Service.
I am glad to hear that you have had a positive experience with the Alarm thus far, and will be certain to share your comments with our staff.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“Appalling experience. My elderly mother-in-law's keysafe unit outside her block of flats broke. This was a major concern for us as she has terminal brain cancer and this is how her carers gain access to her flat. We live 200 miles away from her so remedying this was very urgent. We called LifeConnect 24 on a Saturday morning - eventually we got through but the Customer Service Associate (CSA) said although they could send a replacement unit by Monday, they could not supply a fitter until Thursday. When we asked if there was any way this could be expedited he said he would put us on hold while he checked with a Manager. Unfortunately he did not realise that he did not mute his phone, so we hung on for a further 5 minutes while we heard him casually discussing with his colleagues what takeaway he should get from KFC, and when he would be visiting the gym. When he then spoke to us again I asked for his name - and I think then he realised his mistake because he immediately hung up! I called back and a female CSA answered the phone. I asked to speak to the previous CSA but she said he was "in a meeting". I told her what had happened but she said she was unaware of the incident. She was definitely lying because she had just told me she was the only female of the five CSAs working that day, and I had overheard her voice as part of the previous KFC discussion. I asked for the previous CSA's name and she would not give it to me - her reason being GDPR, which is nonsense. Fortunately all calls are recorded, and today a Manager called us to apologise. But really, this is terrible service.”
“Original alarm stopped working. Contacted you and a new one was sent. This one didn't work. Contacted you again, was promised another one sent out, nothing received so contacted you again. Finally another one arrived and this one worked. Just glad nothing happened to my Mother during the weeks she was without an alarm”
Dear Rosalie,
Thank you for taking the time to leave your feedback regarding the Service today.
I am sorry to hear that you have had a negative experience with your Personal Alarm Service. I would like to confirm that I have compiled a log of your feedback and have raised it with the relevant departments to help ensure that a similar accident does not occur in future.
If you require any additional assistance, please feel free to get in touch with us. You can do so by either contacting our Customer Service Team at 0800 999 0400 or by emailing info@lifeconnect24.co.uk.
Kind Regards,
Fiora
“Straight forward from start of order, to payment and they delivered the next day which was perfect for us as mum was having problems with her previous lifeline.
The installation was easy and you have a choice on how to wear the pendant.
Would recommend to lifeconnect24.”
Dear Marion,
Thank you for taking the time to leave us your feedback regarding the Lifeconnect24 Personal Alarm Service.
I am glad to hear that you have had a positive experience with your Alarm and will be sure to promulgate your comments with the relevant departments.
I hope you enjoy the rest of your day.
Kind Regards,
Cordelia
“My elderly Mum had a very bad fall in August. Thankfully she had her lifeline pendant on and was able to summon help. A neighbour was called and attended. Prompt ambulance attendance ensured she was taken to hospital quickly. 8 fractures, head injury and dislocated shoulder. You guys saved her life. Thank you.”
“First alarm was sent incorrectly
Second alarm was sent with wrong plug
And still waiting after one week for correct plug.
Sort it out guys
Very disappointed”
Dear Angela,
I would like to thank you for taking the time to leave your feedback regarding the Service today.
I am sorry to hear that your expectations for the Service has not been matched by your experience.
I can confirm that I have arranged for a member of our Team to contact you regarding this matter and my records indicate that a resolution has been reached.
If you require any additional assistance, please feel free to contact us again.
Kind Regards,
Cordelia
