LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is far too early to make any meaningful comments But the installation and Service Team seem lovely and it has certainly given me peace of mind”

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Posted 3 years ago

“I found it very difficult to try to connect this equipment to our phone line etc . good job our help was here to do it for us . . I feel very sorry for people who do not have any help . good job it was wednesday and she turned uup !”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Reasonable price. Looks to be good quality equipment and testing of the alarm was quick easy and trouble free. 4 stars only because the alarm came with a faulty phone cable that had no plug on the end to connect to the back of the alarm box. The plug was not in the box so was never there in the first place. Anyway a couple of days later ( over a Sunday) the new cable arrived. Very easy to set up and I hope, apart from testing once a month, we never have to use it.”

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Posted 3 years ago

“Excellent service and very quickly received. A big thank you to Sam who took the order very polite and efficient.”

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Posted 3 years ago

“Had a bit of trouble setting up alarm.. was told we would get technical help in 15 mins. Waited 3 hours. Still no phone call. Strange customer service Bit like robots. However was pleased with product when all testing was complete. Basically they leave you to do all the setting up. It would make sense to have some technician's on hand in every area. As not everyone has someone to help them Hope they take this seriously as it could of ended up as refund. These alams are not cheap.”

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Posted 3 years ago

“Feel safe”

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Posted 3 years ago

“Quick response to my telephone enquiry and subsequent delivery. I feel more confident now that I have the means to communicate for help if needed when I am alone. Mrs G.R.Finney”

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Posted 3 years ago

“Ordering and installing Lifeline alarm itself went very smoothly and the staff were very efficient. However my mother's circumstances dicated that we needed a key safe installed. She lives alone and we had previously experienced the emergency services breaking in with all of the distress and mess this entails. The fitting of the key safe appears to be subcontracted. I paid lifeline for the safe and installation and was asked to nominate a preferred date and second choice. Both dates were unavailable and a week has now passed during which I have phoned several times but have still not been given an alternative date. Given what has happened in the past I consider this part of our transaction to be fairly urgent and I have been disappointed with the lack of urgency shown when I had been led to believe that I could nominate a preferred/second choice date and would most likely have the work carried out to that time scale.”

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Posted 3 years ago

“As my late husband wore a lifeline, I decided to have one as well......for peace of mind, not only for myself but my son as well. hopefully I won't need to use it for an emergency but it's good to know there is someone at the end of the line if I need them.”

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Posted 3 years ago

“Great service. Kind helpful team on the end of the phone. However, delivered product to the wrong address.”

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Posted 3 years ago

“Small enough to be not inconvenient. Comfortable to wear.”

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Posted 3 years ago

“It wouuld appear to be very good”

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Posted 3 years ago

“Only arrived yesterday. Not had a chance to set up I am relieving on family Quite surprised you as a company don't fit for recipients”

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Posted 3 years ago

“Having Lifeline gives me the confidence to carry on with my life knowing if I have an unexpected health problem, no matter where, I have reliable help to call upon!”

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Posted 3 years ago

“Too soon to comment”

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Posted 3 years ago

“I ordered and paid for the lifeline over the phone but there was no order form but I have subsequently received and completed this. I just need confirmation that it is OK to install the lifeline. I could not complete the order form over the phone as it would not accept the order number.”

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Posted 3 years ago

“Set up was really easy helpful people on the other end when we did the test The watch version is a bit bulker than I thought and the strap is quite stiff but i'm hoping this will improve as my mum keep wearing it. arrived next day as promised”

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Posted 3 years ago

“The staff have been very good and the whole system is very good value. I appreciate the fast delivery and easy setup. The only slight criticism from me is that the intercom could be louder, especially when the operator had her mic turned down. I am hard of hearing so struggle to hear well.”

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Posted 3 years ago

“Only ave it , everything seems fine”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews