“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back
This did concern me”
Dear Julie,
Thank you for getting in touch.
I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call.
However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training.
Should you have any further concerns or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Dear Norman,
Thank you for getting in touch and for leaving us your review.
I hope that the alarm continues to help you feel safer at home.
Should you ever have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“So far so good. Great product, received quickly & relatively easy to set up.
Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess.
Excellent value for all round peace of mind.”
Dear Patricia,
Thank you for your kind review.
I am pleased to hear that you have found the setup of the system quick and easy.
I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm.
I hope that the system continues to provide you with peace of mind.
Please do not hesitate to get in touch should you have any further feedback.
Kind Regards,
Rebecca
“Easy set up, didn’t get the email to add contacts and set up direct debit so called them and it was sent there and then, all set up working and completed in a few hours”
“Purchased for an elderly relative, no way would he have been able to install it himself. Your web- site says there will be a paper copy of the detail form in the box but in the box it says paper form only available if requested!
The key box we received is not the easiest to use & on the phone I was not offered a choice it wasn't the cheapest & on line- there was more choice.”
