LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,929 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,929 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back This did concern me”

Helpful Report

Posted 4 years ago

Dear Julie, Thank you for getting in touch. I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call. However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training. Should you have any further concerns or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Setting up the alarm was straight forward and seems to be working well, early days to give a full report. I will test again in one months time”

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Posted 4 years ago

“Great at the moment hope we never need to use it Thank You Lynn Figg”

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Posted 4 years ago

“Excellent service easy to set up. It’s given my mother peace of mind if she should need help”

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Posted 4 years ago

“makes me feel safer in my home”

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Posted 4 years ago

Dear Norman, Thank you for getting in touch and for leaving us your review. I hope that the alarm continues to help you feel safer at home. Should you ever have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“So far so good. Great product, received quickly & relatively easy to set up. Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess. Excellent value for all round peace of mind.”

Helpful Report

Posted 4 years ago

Dear Patricia, Thank you for your kind review. I am pleased to hear that you have found the setup of the system quick and easy. I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm. I hope that the system continues to provide you with peace of mind. Please do not hesitate to get in touch should you have any further feedback. Kind Regards, Rebecca

Posted 4 years ago

“Thank you for your prompt service and help with setting up and testing my Vibby fall detector. It's good to know there is always some one there.!”

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Posted 4 years ago

“easy to set up..signal loud and clear. unit came next day..easy to order and set up”

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Posted 4 years ago

“Good customer service provided. Pleasant and efficient dealing with my order.”

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Posted 4 years ago

“Very good service over the phone brought 2 one for dad and one for mum . Only fault was asked for a wrist one for dad and got a knock one”

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Posted 4 years ago

“Very good service set it all up in a matter of minutes works perfectly. Thank you life line 24 👍 Mr A pickford.”

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Posted 4 years ago

“Very prompt. Checked range distance of fob even out in the garden. Too soon to give 5 stars but promising start!”

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Posted 4 years ago

“The device is good quality.”

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Posted 4 years ago

“Makes me feel much safer in my own home.”

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Posted 4 years ago

“Easy set up, didn’t get the email to add contacts and set up direct debit so called them and it was sent there and then, all set up working and completed in a few hours”

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Posted 4 years ago

“Needed a lot of help with the set up.An optional help when ordering is almost a must”

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Posted 4 years ago

“A sharp,efficient business”

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Posted 4 years ago

“Purchased for an elderly relative, no way would he have been able to install it himself. Your web- site says there will be a paper copy of the detail form in the box but in the box it says paper form only available if requested! The key box we received is not the easiest to use & on the phone I was not offered a choice it wasn't the cheapest & on line- there was more choice.”

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Posted 4 years ago

“Fortunately I have not had to use it yet, but it does give me peace of mind.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,929 reviews