LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You were recommended by my sons. Partner this is give them peace of mind as they live a long way away. They helped sign me in which was good as I am not very computer literate. Every came though as stated and they were hear to help set it up. Thank you.”

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Posted 4 years ago

“I ordered the Lifeline24 for my mother to give her peace of mind. I emailed the company with some initial questions which they responded to immediately. I then rang to order the unit. The order process was simple and the staff very helpful. The unit was easy to set up and thankfully so far we have had no cause to use it”

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Posted 4 years ago

“I now have it all in place - feel happier now I have it although I hope I do not need to of course. Many thanks”

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Posted 4 years ago

“all checked and working, very nice personnel, courtesy appreciated”

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Posted 4 years ago

“excellent installing service. Re-assurancethat if Ido have a health issue needing immediate help It would be aT Hand.[”

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Posted 4 years ago

“POLITE AND FRIENDLY OPERATORS , MAKE YOU FEEL AT EASE”

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Posted 4 years ago

“Very pleased to finally get an alarm for my mother who’s now living alone. However I am a bit concerned that it took over 30 seconds for someone to respond when doing the alarm first test. Also plugging it all in and setting up the base unit took 2 goes as it was complicated. The instructions in the booklet did not explain the 2nd stage of how to connect the unit to the phone. Anyway it’s all sorted now and we hope never to have to use it for an emergency.”

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Posted 4 years ago

“I have only tested the alarm and not need to use it. The test went very well and straight forward.”

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Posted 4 years ago

“Just received lifeline alarm. My friend set it up had little trouble setting up as have a virgin phone. However the call centre were very helpful in getting him to set it up . Not used service yet I have got arthritic hip waiting for replacement it will give me peace of mind.”

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Posted 4 years ago

“Very good service and great peace of mind for the rest of the family too. Thank you.”

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Posted 4 years ago

“Although i found it a little daunting to install, i did it. Check you have a power supply before you start, otherwise you’ll be like me, and have to buy an extender to complete the install. My mum was impressed by the friendliness of the Lifeline team who tested the alarm and this put her mind at rest.”

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Posted 4 years ago

“Great so far only had a week”

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Posted 4 years ago

“It would have been 5 stars except except for the misleading tag saying “save for now”. If you didn’t click on it you lost all your input if your computer shut down whilst you went away to get some information.”

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Posted 4 years ago

“Quick efficient service with very polite staff.”

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Posted 4 years ago

“Only thought is not everyone wants do to direct debit and my mum at 85 not hardly being computer savvy baffles them. With the age group that you are likely to be dealing with. Just give alternative of one off card payment and a letter to address about 1 month before annual subscription due.”

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Posted 4 years ago

Dear Shirley, Thank you for leaving us your review. As the alarm is provided on a rental basis we do usually require a Direct Debit to be in place. This also ensures that there will be no breakages in the coverage. This will be set up by our Accounts Team and does not require the Alarm User to do this themselves. We are mindful that for some of our customers a Direct Debit is not appropriate so we do provide the option of calling in once per year or sending us a cheque. I have updated your account to show this is how you would like to proceed. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“Ok”

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Posted 4 years ago

“Very helpful staff on the phone. But still not sure if the bed sensor is working, there is no light showing when turned on”

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Posted 4 years ago

“Yes the set up process was good waiting to check it out in action”

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Posted 4 years ago

“good delivery good service”

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Posted 4 years ago

“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back This did concern me”

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Posted 4 years ago

Dear Julie, Thank you for getting in touch. I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call. However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training. Should you have any further concerns or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews