“My mum has a lifeline from this company. This morning they could not rouse me after my mum accidentally laid on her pendant and set the alarm off. The responders went over and above by crawling past a vehicle to get to their keysafe and check all was ok. Thanks very much, would heartily recommend this service.”
“Got this for my mam and up to now the service has been superb.
Ordered over the phone as I had a couple of questions I wanted to ask before committing which they answered straight away. On receiving the item and setting it up (which was very easy) when doing the tests the operators on the other were more than helpful. Their service was excellent! Fortunately, my mam hasn't had to use it for real yet but if/when she does, I have complete faith that she is going to get the help she needs thanks to Lifeline24”
“Took delivery of my lifeline 24 the day after I ordered it. A few days later my son was able to connect it very easily . Just gives my self and my family peace of mind .”
“Purchased Lifeline for my mother who is 91 years old and lives by herself. My sisters and brother ensure that one of us visits her daily to see to the tasks she is unable to do herself. Recently however she suffered a fall. Fortunately she didn’t hurt herself but she was unable to get back on her feet and struggled to get to the telephone. Delivery of the base station and pendant was next day and the setting up process took only minutes to do. The call centre response was first class and the test procedure could not have been smoother.
We now have the comfort that mother can contact us day or night at the push of a button.”
Dear Sherley,
Thank you for getting in touch today and for leaving us your feedback.
I am very glad to hear that you have had such a positive experience with our product and our staff. We do strive to provide the highest level of support that we can and our team will be delighted to hear that their efforts have paid off for you today.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“So far, very good. Staff have been excellent, set- up easier than expected.
One suggestion, add a blu-tooth connection between the base station and receiver.”
“The literature and website are confusing and misleading using the terminology, pendant, to mean both the pendant and bracelet detectors. Communications with customer services have been variable.”
Dear Christopher,
Thank you for getting in touch today and for leaving your feedback.
I am sorry to hear that you are not happy with the information presented on our literature and website.
I have escalated the matter with our Senior Management Team, who will be in contact privately to discuss the matter with you.
Kind Regards,
Ash
“It was easy to order. The sales rep answered all my questions clearly. The unit arrived next day as promised and is very easy to install. The testing process went extremely well and was easy. My father is now wearing the alarm.”
“My Lifeline alarm has made me feel much safer at home. I am very prone to falls and it is such a relief knowing that I only have to press the button and help will be forthcoming. Lifeline 24seem to be a very genuine company who do what they promise. I ordered my alarm just before 5pm on Friday and it was delivered by 9am on Saturday morning. All the staff are very kind and helpful when you phone to test the alarm, and nothing is too much trouble.”
Dear Margrethe,
We appreciate you contacting us today and for taking the time to review our Service.
I am very happy to hear that your Lifeline24 Personal Alarm has brought you peace of mind whilst at home. We feel that being able to feel safe in your own house is a crucial part of a person's well-being and we are delighted that our Service has been able to restore that for you.
I would also like to thank you for your kind words towards our Staff, who are always working hard to provide the highest level of care that we are capable of providing. I will be certain to share your comments with our Staff.
I hope you enjoy the rest of your week.
Kind Regards,
Ash
“I got system at the start of 2022.
Satisfied with setup until recently the battery in the unit was registering as low.
I have only used the service to check in & I was concerned. When I reported this I received a new unit etc next day & all seems well.
Thank you.”
“The only thing I think is wrong is they should come and set it up for people . I now know you can send someone but I wasn’t told that until after I complained . Plus fir the cost people at paying you should at least put the dual phone connector in , another thing I had to go and buy .”
