LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The literature and website are confusing and misleading using the terminology, pendant, to mean both the pendant and bracelet detectors. Communications with customer services have been variable.”

Helpful Report

Posted 3 years ago

Dear Christopher, Thank you for getting in touch today and for leaving your feedback. I am sorry to hear that you are not happy with the information presented on our literature and website. I have escalated the matter with our Senior Management Team, who will be in contact privately to discuss the matter with you. Kind Regards, Ash

Posted 3 years ago

“It was easy to order. The sales rep answered all my questions clearly. The unit arrived next day as promised and is very easy to install. The testing process went extremely well and was easy. My father is now wearing the alarm.”

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Posted 3 years ago

“First class service from start to finish, faultless is the word, and fully recommend.”

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Posted 3 years ago

“My Lifeline alarm has made me feel much safer at home. I am very prone to falls and it is such a relief knowing that I only have to press the button and help will be forthcoming. Lifeline 24seem to be a very genuine company who do what they promise. I ordered my alarm just before 5pm on Friday and it was delivered by 9am on Saturday morning. All the staff are very kind and helpful when you phone to test the alarm, and nothing is too much trouble.”

Helpful Report

Posted 3 years ago

Dear Margrethe, We appreciate you contacting us today and for taking the time to review our Service. I am very happy to hear that your Lifeline24 Personal Alarm has brought you peace of mind whilst at home. We feel that being able to feel safe in your own house is a crucial part of a person's well-being and we are delighted that our Service has been able to restore that for you. I would also like to thank you for your kind words towards our Staff, who are always working hard to provide the highest level of care that we are capable of providing. I will be certain to share your comments with our Staff. I hope you enjoy the rest of your week. Kind Regards, Ash

Posted 3 years ago

“I got system at the start of 2022. Satisfied with setup until recently the battery in the unit was registering as low. I have only used the service to check in & I was concerned. When I reported this I received a new unit etc next day & all seems well. Thank you.”

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Posted 3 years ago

“I’m pleased we’ve got it for peace of mind and was impressed with the service and politeness of staff thank you”

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Posted 3 years ago

“Excellent service. Apparatus received next day. Easy to set up. Have already been asked about it and have given out your telephone no.”

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Posted 3 years ago

“The only thing I think is wrong is they should come and set it up for people . I now know you can send someone but I wasn’t told that until after I complained . Plus fir the cost people at paying you should at least put the dual phone connector in , another thing I had to go and buy .”

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Posted 3 years ago

“Very helpful team nothing is to much trouble watch arrived next day as promised easy to set up no issues. Would definitely recommend”

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Posted 3 years ago

“Easy to install, friendly staff both on initial enquiry and when testing the alarm.”

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Posted 3 years ago

“I cant fully review until there has been a need to use the fall alarm and seen what the service is like but equipment has been sent promptly and customer service is very good.”

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Posted 3 years ago

Dear Johnny, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with your Lifeline24 Equipment has not matched your expectations. I can confirm that I have reached out to you privately to arrange a resolution for this matter as quickly as possible. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400. Kind Regards Ash

Posted 3 years ago

“Everything was good except the link from the email didn't work. Sorted it out with a phone call”

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Posted 3 years ago

“Quick and efficient service from the start, next day delivery, easy to connect and set up. Whether it has to be used or not it is peace of mind.”

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Posted 3 years ago

“It works well for reassurance while my daughter works. Thank you”

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Posted 3 years ago

“It came the day after it was ordered. Easy to fit. Very pleased with everything.”

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Posted 3 years ago

“I found the setup very easy but find the wrist alarm a little big on my wrist. I have not used the unit as yet but it seems a very good unit.”

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Posted 3 years ago

“Absoluty petfect serviice. N0 complaintes.”

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Posted 3 years ago

“Friendly understanding people on the phone. Next day delivery. Excellent service.”

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Posted 3 years ago

“I feel so much safer now, especially living alone in a house with stairs.”

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Posted 3 years ago

“Arived.next.day..Well.packaged.and.product.well.made. Just.what.I.wanted.”

Helpful Report

Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews