“The only thing I think is wrong is they should come and set it up for people . I now know you can send someone but I wasn’t told that until after I complained . Plus fir the cost people at paying you should at least put the dual phone connector in , another thing I had to go and buy .”
“I cant fully review until there has been a need to use the fall alarm and seen what the service is like but equipment has been sent promptly and customer service is very good.”
Dear Johnny,
Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with your Lifeline24 Equipment has not matched your expectations.
I can confirm that I have reached out to you privately to arrange a resolution for this matter as quickly as possible.
Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400.
Kind Regards
Ash
“I am wearing the wrist type lifeline
Alarm
It fits well , we have tested it & seems good so far . Fortunately not had to use it as yet . Didn’t find it that easy to set up though , adviser helped us .”
“We bought a lifeline for my Nan after she had a fall and was not found until the following day. This gives us peace of mind as she lives alone and although 93yrs old, wants to keep her independence. We know that should anything happen we will be contacted immediately.”
“We would like to be able to give you a glowing review of your product, but at this point, we have had no practical experience with its effectiveness and hope we don't have to test it any time soon.”
“Very helpful advisor on the phone.
Arrived 2 days after ordering with easy set up instructions. Only problem is getting my Dad who has Dementia to keep it on!”
