“I cant fully review until there has been a need to use the fall alarm and seen what the service is like but equipment has been sent promptly and customer service is very good.”
Dear Johnny,
Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with your Lifeline24 Equipment has not matched your expectations.
I can confirm that I have reached out to you privately to arrange a resolution for this matter as quickly as possible.
Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400.
Kind Regards
Ash
“I am wearing the wrist type lifeline
Alarm
It fits well , we have tested it & seems good so far . Fortunately not had to use it as yet . Didn’t find it that easy to set up though , adviser helped us .”
“We bought a lifeline for my Nan after she had a fall and was not found until the following day. This gives us peace of mind as she lives alone and although 93yrs old, wants to keep her independence. We know that should anything happen we will be contacted immediately.”
“We would like to be able to give you a glowing review of your product, but at this point, we have had no practical experience with its effectiveness and hope we don't have to test it any time soon.”
“Very helpful advisor on the phone.
Arrived 2 days after ordering with easy set up instructions. Only problem is getting my Dad who has Dementia to keep it on!”
“had a few problems with the normal phone line unit but this 'sim card' unit appears to be a great upgrade. The customer service I received from lifeline was second to none. Great customer focused company.”
“I organised this for my elderly mum, the service itself has gone ok unfortunately my mum has had to go into a care home & on informing the company & to arrange the return of the equipment I was informed that although the 2nd years payment had been made in full in March until April 2023 my mum would not be receiving any refund of her unused contract, the chap on the phone even suggested I find someone else to use up the rest of the contract. I am appalled that apparently by paying upfront it was said that it was unfair on monthly payers who actually can just stop paying when they need to.”
Good Afternoon.
Thank you for getting in touch today and for leaving your feedback.
I am sorry to hear that you have been unhappy with your experience with our Personal Alarm Service.
I have escalated your concerns to our Senior Management Team, who will investigate the matter and contact you within 5 working days.
Kind Regards,
Ash
“At the moment it is not up and running as the watch buckle was not attached, but in pieces in the bag. A replacement is being sent but not yet received.”
Dear Lilian,
Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that you have experienced some difficulties with your new Lifeline24 equipment.
I had arranged for a member of our Customer Support Team to get in touch with you regarding this matter. This Operator has confirmed to me that the issue has now been resolved and the Account is now running smoothly with the new equipment installed.
Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards
Ash
