LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NHS have just been and says I can have one free !!! Can I return this one and have a refund please.”

Helpful Report

Posted 3 years ago

Dear Jean, Thank you for leaving us your feedback today. You can of course begin the cancellation process with us and receive a refund if the equipment is returned before the 4th of August. To begin this process, you can call us at 0800 999 0400 and we can arrange the return of the equipment and the closure of the account. I hope this message has clarified the situation for you. If you require any further assistance at all, please do not hesitate to contact us again. Kind Regards, Ash

Posted 3 years ago

“It is a replacement unit, very impressed with efficiency of replacing original item.”

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Posted 3 years ago

“Upon receipt of the charging unit I established that it was faulty. I spoke to one of your colleagues.He was very helpful and arranged for a replacement to be delivered the next day.”

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Posted 3 years ago

“Ordered12.30 on Saturday and arrived on Sunday at 10.30. Easy to set up. Not had to use the service yet……Thankfully.”

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Posted 3 years ago

“so happy to have this . feel so much safer in my own home knowing that help is on hand at a push of a button. thank you”

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Posted 3 years ago

“I found lifeline 24 very easy to arrange for my a unit, the staff were very helpful with all my questions and concerns and delivery super fast.”

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Posted 3 years ago

“Seems a good price, only tested it so far so can't comment of service yet. First unit supplied had a faulty power supply, but replacement sent quickly.”

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Posted 3 years ago

“Terrific service from a professional ,responsive team . Seem to really care”

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Posted 3 years ago

“Helpful staff at call centre and with queries before ordering. Really pleased with the Tunstall base equipment supplied with wrist band to auto dial in the event of a fall. Very quick delivery and super easy to set up for my Mum. Recommended.”

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Posted 3 years ago

“Very easy to order and set up it has given me piece of mind knowing that I have a life line all the time”

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Posted 3 years ago

“Excellent piece of equipment for peace of mind. easy to set up. Very helpful staff”

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Posted 3 years ago

“Easy to set up Can I change the pendant button to a watch button?”

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Posted 3 years ago

Dear Andrew, Thank you for providing your feedback on our Service today. I can confirm that it is a very easy process to arrange to swap the Pendant for a wristwatch device. We would just need to confirm a delivery address for the new device, as well as arrange the return of the Pendant to us. To get this sorted for you, I have arranged for a member of our Customer Service Team to give you a call as soon as possible. Thank you again for your time and for leaving us your feedback. Should you require any additional assistance, please feel free to contact us again by either calling 0800 999 0400 or emailing info@lifeline24.co.uk. Kind Regards, Ash

Posted 3 years ago

“After more than 12 months with Lifeline 24, and knowing the service they provide, which is second to none, I have taken out a lifelong policy with them. I now have peace of mind for the rest of my life, with no more worries or payments to make.”

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Posted 3 years ago

“Excellent service, clear instructions”

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Posted 3 years ago

“Staff were extremely helpful and explained everything really well.”

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Posted 3 years ago

“After an initial problem with the unit, a new digital unit was sent out immediately that worked perfectly. Within a week the alarm was activated, fortunately in error, but the system worked and the response was quick and efficient. In some ways it was the best test we could have done, no real problem but put all our minds at rest to see how the system kicked in so effectively.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service staff are helpful would highly recommend Lifeline 24”

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Posted 3 years ago

“I purchased my pendent back in March. I have been experiencing problems ever since and have been promised phone call after phone call and no one calls. Today I pressed the pendent and the emergency line couldn’t even here me and to end the call and phone me on my mobile. Good job it wasn’t a emergency and if it was good job the mobile was near. Not happy with customer service at all who can’t only respond to an email if it’s regarding sales. I’m now wanting to cancel my contract I’m afraid and no I don’t recommend”

Helpful Report

Posted 3 years ago

"Good Afternoon, Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with the product has not met your expectations and that you feel proper support was not given for your concerns. I can see from the notes on your Account that you have discussed this matter over the phone with my colleagues, as well as having sent an email with further information on what you have experienced. I can confirm that, following these conversations, your concerns have been sent to our Senior Management Team, who will conduct an internal investigation into the matter. They will then get in touch with you via the phone to resolve the matter for you. Please allow up to 5 working days for this process to be completed. Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk. Kind Regards Ash

Posted 3 years ago

“Very helpful staff would highly recommend, great little gadget gives you piece of mind”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews