Dear Edna,
Thank you for taking the time to get in touch with us today.
I am happy to hear that you have had a positive first experience with your Lifeconnect24 Personal Alarm Service.
I'll be sure to share your comments with our Staff who will appreciate hearing the kind words.
Kind Regards,
Cordelia
“Still have not received letters to confirm who you will call in case of an emergency. Also where I. am putting key safe . So please advise me .
Thanking you
Elisabeth Papps”
Dear Elisabeth,
Thank you for taking the time to provide your feedback today.
I am sorry to hear that you have had some trouble with the installation process.
I have sent you a private message via email to resolve the matter.
Kind Regards,
Ash
“Device arrived next day and when I finally got it working ( loose connection in my socket connection!) test worked to farthest point.
Not pressed in action yet!”
Dear Patricia,
Thank you for taking the time to get in touch with us today and for leaving your feedback.
It is always our intention to provide the best Service that we can in all instances and so I am glad to hear that you have had such a positive experience with the Operative that you spoke with regarding the Service.
I will be sure to share your comments with the Staff Member who you spoke with.
I hope you enjoy the rest of your day.
Kind Regards,
Ash
“Dont bother. No compassion or sympathy. Mum has passed away. 20 mins after I sent an email informing them, I had a call "My condolences for your loss. Can we have our equipment back please" despite it being switched off since early june after she had a serious fall and I informed them of that. They not only want the equipment back but no refund for the remaining months I dont have the equipment for. Words fail me”
Dear Nadine,
Thank you for getting in touch today and for leaving us your feedback on this matter.
I am sorry to hear that your expectations of our Service have not been matched by your experience.
I can confirm that I have escalated your concerns with our Senior Management Team, who will investigate the issue and get back to you with their findings. Please allow up to 5 working days for this process to be completed.
If you require any additional assistance, please do not hesitate to contact us again.
Kind Regards,
Ash
“I found the ordering process very simple with quick delivery. Unfortunately one of the connection cables was faulty but I was sent a replacement promptly. The set up & testing process was clearly set out and completed easily. I would recommend LifeConnect24 to anyone.”
“Delivery was the next day which is amazing! And I am not technical at all but this was so so easy to set up! Staff on the phone are absolutley amazing!! Such a peace of mind having this in!!!”
