LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Device arrived next day and when I finally got it working ( loose connection in my socket connection!) test worked to farthest point. Not pressed in action yet!”

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Posted 3 years ago

“I was impressed with the gentleman who took my call so I can start your service on 1st September.”

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Posted 3 years ago

Dear Patricia, Thank you for taking the time to get in touch with us today and for leaving your feedback. It is always our intention to provide the best Service that we can in all instances and so I am glad to hear that you have had such a positive experience with the Operative that you spoke with regarding the Service. I will be sure to share your comments with the Staff Member who you spoke with. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 3 years ago

“Excellent service. Very easy to set up and test.”

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Posted 3 years ago

“Dont bother. No compassion or sympathy. Mum has passed away. 20 mins after I sent an email informing them, I had a call "My condolences for your loss. Can we have our equipment back please" despite it being switched off since early june after she had a serious fall and I informed them of that. They not only want the equipment back but no refund for the remaining months I dont have the equipment for. Words fail me”

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Posted 3 years ago

Dear Nadine, Thank you for getting in touch today and for leaving us your feedback on this matter. I am sorry to hear that your expectations of our Service have not been matched by your experience. I can confirm that I have escalated your concerns with our Senior Management Team, who will investigate the issue and get back to you with their findings. Please allow up to 5 working days for this process to be completed. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Ash

Posted 3 years ago

“Excellent product , seems to do exactly what was advertised. I am extremely happy”

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Posted 3 years ago

“Arrived next day. Excellent. Set up and working for our auntie. Peace of mind for us. Thank you”

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Posted 3 years ago

“I found the ordering process very simple with quick delivery. Unfortunately one of the connection cables was faulty but I was sent a replacement promptly. The set up & testing process was clearly set out and completed easily. I would recommend LifeConnect24 to anyone.”

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Posted 3 years ago

“My son sorted everything out for me it was so easy. I now feel safer in my home”

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Posted 3 years ago

“Delivery was the next day which is amazing! And I am not technical at all but this was so so easy to set up! Staff on the phone are absolutley amazing!! Such a peace of mind having this in!!!”

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Posted 3 years ago

“Easy to order and set up for peace of mind for my Mum and us.”

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Posted 3 years ago

“I'm very pleased with my mum's Lifeline 24 alarm. The advisers are always helpful and the one time my mum has used her alarm so far they were very good at finding a solution to the problem she was having.”

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Posted 3 years ago

“Our mum had lifeline for many years until her passing recently and the service was excellent as soon as pressed the button their was someone on the other end finding out if she was ok then contacting her contact numbers to go and assist or phone for an ambulance if needed. Polite customer service and very reliable, the cost very reasonable for peace of mind.”

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Posted 3 years ago

“Fast response and delivery.”

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Posted 3 years ago

“Unfortunately it was faulty and kept going off every 4/5 mins so we are returning it.”

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Posted 3 years ago

Dear Marion, Thank you for getting in touch with us today and for leaving your comments on our Service. I am sorry to hear that you have had a negative experience with your Lifeline24 equipment. I have sent a message to you privately with more information on this matter. Kind Regards, Ash

Posted 3 years ago

“Neither machines work. Both have been returned. Trying to sort connection problems when you are based in Norfolk is not helpful, staff saying I don't know and you can feel them shrugging their shoulders is not a sign of good service either. Both machines returned and contract cancelled.”

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Posted 3 years ago

Good Afternoon, I'd like to thank you for leaving us your feedback today and for getting in touch. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. I can confirm that I have sent you a private message with further information on this matter. Kind Regards, Ash

Posted 3 years ago

“The equipment looks fine but wil knot be able to deicide how good until it’s used in an emergency”

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Posted 3 years ago

“Excellent service all along, except for today when I contacted customer service on behalf of my parents and couldn't hear the member of staff because there was so much background noise from other call handlers in the background. I am slightly hard of hearing and struggled, my parents are very hard of hearing and would not have been able to engage in the conversation.”

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Posted 3 years ago

“New customer form still hasn’t been processed a week later. Needed this urgently for my vulnerable mother who keeps falling over.”

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Posted 3 years ago

Dear Richard, Thank you for getting in touch today to provide your feedback on your experience with your Lifeline24 System. I am sorry to hear that you have been unhappy with the set-up process. I have sent you a private message to discuss the issue in greater detail. Kind Regards, Ash

Posted 3 years ago

“Everyone very helpful but I think the wrist monitor is very big and definitely UGLY maybe alright for a man but certainly not for a lady”

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Posted 3 years ago

Dear Shirley Thank you for getting in touch today and for leaving us your feedback. I can confirm that I have sent you a private message detailing alternative wearing options that may be more suitable for you. Kind Regards, Ash

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews