“I'm very pleased with my mum's Lifeline 24 alarm. The advisers are always helpful and the one time my mum has used her alarm so far they were very good at finding a solution to the problem she was having.”
“Our mum had lifeline for many years until her passing recently and the service was excellent as soon as pressed the button their was someone on the other end finding out if she was ok then contacting her contact numbers to go and assist or phone for an ambulance if needed. Polite customer service and very reliable, the cost very reasonable for peace of mind.”
Dear Marion,
Thank you for getting in touch with us today and for leaving your comments on our Service.
I am sorry to hear that you have had a negative experience with your Lifeline24 equipment.
I have sent a message to you privately with more information on this matter.
Kind Regards,
Ash
“Neither machines work. Both have been returned. Trying to sort connection problems when you are based in Norfolk is not helpful, staff saying I don't know and you can feel them shrugging their shoulders is not a sign of good service either.
Both machines returned and contract cancelled.”
Good Afternoon,
I'd like to thank you for leaving us your feedback today and for getting in touch.
I am sorry to hear that you have had a negative experience with our Personal Alarm Service.
I can confirm that I have sent you a private message with further information on this matter.
Kind Regards,
Ash
“Excellent service all along, except for today when I contacted customer service on behalf of my parents and couldn't hear the member of staff because there was so much background noise from other call handlers in the background. I am slightly hard of hearing and struggled, my parents are very hard of hearing and would not have been able to engage in the conversation.”
Dear Richard,
Thank you for getting in touch today to provide your feedback on your experience with your Lifeline24 System.
I am sorry to hear that you have been unhappy with the set-up process.
I have sent you a private message to discuss the issue in greater detail.
Kind Regards,
Ash
Dear Shirley
Thank you for getting in touch today and for leaving us your feedback.
I can confirm that I have sent you a private message detailing alternative wearing options that may be more suitable for you.
Kind Regards,
Ash
“I received my replacement box last week. There were no installation instructions included !
Customer services emailed instructions on request which indicated wiring my BT broadband though the Lifeline box to my telephone socket. This did not work and also caused noise on my phone. I then wired the box direct to my phone box. This worked OK with no noise on my phone line. I yested the box and wrist band and they both worked OK. I hope this information is useful.
John”
Dear John,
Thank you for getting in touch and for providing your feedback on our Personal Alarm Service.
I am sorry to hear that your expectations have not been matched by your experience with the Service thus far.
We do appreciate receiving comments of any nature regarding our Service, as it is crucial in helping us to improve our Products and Services in future.
I hope you enjoy the rest of your week.
Kind Regards,
Ash
“Apart from the problem with the first Lifeline pendant, it appears that everything is now working properly! However, the service I have received is brilliant and have every confidence,that, in the case of a real emergency, I will be very well served. Thank you Lifeline for a great product and service. Regards Dennis”
“Excellent service both at point of sale and during set up. Support team were super reactive and helpful during the alarm testing and very polite and during the calls we made”
“Efficient website, fast shipping. However, the key lock was tricky to open, very heavy to manipulate and tricky to set up with absolutely tiny numbers to set.”
“Really good product we used them before following my father's stroke and now again as his health has deteriorated and he has become a little unsteady. The calls are answered quickly which is a shame when the button gets sat on by mistake. The only improvement I could suggest is in the future making the lanyard with an alarm in it that can be triggered in case it gets misplaced but otherwise I am totally happy.”
“The process from ordering to setting up of the Lifeline24 alarm has been really straightforward. It has all worked exactly as it should. And on the occasions I have had to call the call centre, the staff have been very helpful and knowledgeable. I’ve been very impressed indeed.”
