LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my replacement box last week. There were no installation instructions included ! Customer services emailed instructions on request which indicated wiring my BT broadband though the Lifeline box to my telephone socket. This did not work and also caused noise on my phone. I then wired the box direct to my phone box. This worked OK with no noise on my phone line. I yested the box and wrist band and they both worked OK. I hope this information is useful. John”

Helpful Report

Posted 3 years ago

Dear John, Thank you for getting in touch and for providing your feedback on our Personal Alarm Service. I am sorry to hear that your expectations have not been matched by your experience with the Service thus far. We do appreciate receiving comments of any nature regarding our Service, as it is crucial in helping us to improve our Products and Services in future. I hope you enjoy the rest of your week. Kind Regards, Ash

Posted 3 years ago

“Apart from the problem with the first Lifeline pendant, it appears that everything is now working properly! However, the service I have received is brilliant and have every confidence,that, in the case of a real emergency, I will be very well served. Thank you Lifeline for a great product and service. Regards Dennis”

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Posted 3 years ago

“Excellent service both at point of sale and during set up. Support team were super reactive and helpful during the alarm testing and very polite and during the calls we made”

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Posted 3 years ago

“Efficient website, fast shipping. However, the key lock was tricky to open, very heavy to manipulate and tricky to set up with absolutely tiny numbers to set.”

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Posted 3 years ago

“Really good product we used them before following my father's stroke and now again as his health has deteriorated and he has become a little unsteady. The calls are answered quickly which is a shame when the button gets sat on by mistake. The only improvement I could suggest is in the future making the lanyard with an alarm in it that can be triggered in case it gets misplaced but otherwise I am totally happy.”

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Posted 3 years ago

“The process from ordering to setting up of the Lifeline24 alarm has been really straightforward. It has all worked exactly as it should. And on the occasions I have had to call the call centre, the staff have been very helpful and knowledgeable. I’ve been very impressed indeed.”

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Posted 3 years ago

“Quick efficient service. All well explained & queries answered with understanding.”

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Posted 3 years ago

“Very helpful with clear instructions”

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Posted 3 years ago

“All went well, returned old unit by post. Mum up and running,tested new unit with the help line.”

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Posted 3 years ago

“Very impressed with service so far”

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Posted 3 years ago

“My mum has a lifeline from this company. This morning they could not rouse me after my mum accidentally laid on her pendant and set the alarm off. The responders went over and above by crawling past a vehicle to get to their keysafe and check all was ok. Thanks very much, would heartily recommend this service.”

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Posted 3 years ago

“very quick delivery and easy to set up thank you”

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Posted 3 years ago

“Got this for my mam and up to now the service has been superb. Ordered over the phone as I had a couple of questions I wanted to ask before committing which they answered straight away. On receiving the item and setting it up (which was very easy) when doing the tests the operators on the other were more than helpful. Their service was excellent! Fortunately, my mam hasn't had to use it for real yet but if/when she does, I have complete faith that she is going to get the help she needs thanks to Lifeline24”

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Posted 3 years ago

“Took delivery of my lifeline 24 the day after I ordered it. A few days later my son was able to connect it very easily . Just gives my self and my family peace of mind .”

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Posted 3 years ago

“Very efficient service, quick delivery and easy to install. I couldn't fault them.”

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Posted 3 years ago

“Delighted once I had set it up without disturbing other functions on power connections.”

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Posted 3 years ago

“Purchased Lifeline for my mother who is 91 years old and lives by herself. My sisters and brother ensure that one of us visits her daily to see to the tasks she is unable to do herself. Recently however she suffered a fall. Fortunately she didn’t hurt herself but she was unable to get back on her feet and struggled to get to the telephone. Delivery of the base station and pendant was next day and the setting up process took only minutes to do. The call centre response was first class and the test procedure could not have been smoother. We now have the comfort that mother can contact us day or night at the push of a button.”

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Posted 3 years ago

“I have recently placed an order on behalf of my parents. All staff have been helpful and gone above and beyond to help me set this up.”

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Posted 3 years ago

Dear Sherley, Thank you for getting in touch today and for leaving us your feedback. I am very glad to hear that you have had such a positive experience with our product and our staff. We do strive to provide the highest level of support that we can and our team will be delighted to hear that their efforts have paid off for you today. I hope you enjoy the rest of your day. Kind Regards, Ash

Posted 3 years ago

“Excellent and helpful service from first enquiry to complete set-up, thankyou”

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Posted 3 years ago

“So far, very good. Staff have been excellent, set- up easier than expected. One suggestion, add a blu-tooth connection between the base station and receiver.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews