“Upon receipt of the charging unit I established that it was faulty. I spoke to one of your colleagues.He was very helpful and arranged for a replacement to be delivered the next day.”
“Seems a good price, only tested it so far so can't comment of service yet. First unit supplied had a faulty power supply, but replacement sent quickly.”
Dear Andrew,
Thank you for providing your feedback on our Service today.
I can confirm that it is a very easy process to arrange to swap the Pendant for a wristwatch device. We would just need to confirm a delivery address for the new device, as well as arrange the return of the Pendant to us.
To get this sorted for you, I have arranged for a member of our Customer Service Team to give you a call as soon as possible.
Thank you again for your time and for leaving us your feedback. Should you require any additional assistance, please feel free to contact us again by either calling 0800 999 0400 or emailing info@lifeline24.co.uk.
Kind Regards,
Ash
“I was sent the wrong alarm [ wrist watch instead of pendant] . A quick phone call on Saturday
and the matter was quickly resolved and my correct alarm arrived on Monday morning . very speedy service”
“Charging was easy and the Response was clear and helpful.Having a choice in how to wear the pendant suits individual choice.
Being able to contact the Response team without using a base unit is a great convenience.
I have always found Customer Services most helpful.”
“The setup guide didn’t match the product. Ie it said to press the big red button that isn’t on the wrist band. However customer service on the phone was prompt, and explained all the step we needed to go through to test the alarm.”
“Very friendly and extremely helpful polite service Well done to you all and thank you so much, I now feel my dad is in safe hands should he need help in an emergency and we are not around, what a wait off our shoulders. Thank you all”
“I am very pleased with the Lifeline 24. I have extremely sensitive itchy skin and was a bit concerned that it would aggravate this but in fact it is very comfortable on my wrist and very lightweight so that I am quickly getting used to it and after only a week hardly notice that it is there.”
