LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,894 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Transferred from Lifeline 24 to GPS. Disappointed with pendant which seems to be over sensitive and rather heavy”

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Posted 2 years ago

“Very happy with the service set up recently got this for a peace of mind .”

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Posted 2 years ago

“Upon receipt of the charging unit I established that it was faulty. I spoke to one of your colleagues.He was very helpful and arranged for a replacement to be delivered the next day.”

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Posted 2 years ago

“Seems a good price, only tested it so far so can't comment of service yet. First unit supplied had a faulty power supply, but replacement sent quickly.”

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Posted 2 years ago

“Easy to set up Can I change the pendant button to a watch button?”

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Posted 2 years ago

Dear Andrew, Thank you for providing your feedback on our Service today. I can confirm that it is a very easy process to arrange to swap the Pendant for a wristwatch device. We would just need to confirm a delivery address for the new device, as well as arrange the return of the Pendant to us. To get this sorted for you, I have arranged for a member of our Customer Service Team to give you a call as soon as possible. Thank you again for your time and for leaving us your feedback. Should you require any additional assistance, please feel free to contact us again by either calling 0800 999 0400 or emailing info@lifeline24.co.uk. Kind Regards, Ash

Posted 2 years ago

“Easy time work thanks”

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Posted 2 years ago

“I was sent the wrong alarm [ wrist watch instead of pendant] . A quick phone call on Saturday and the matter was quickly resolved and my correct alarm arrived on Monday morning . very speedy service”

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Posted 2 years ago

“Charging was easy and the Response was clear and helpful.Having a choice in how to wear the pendant suits individual choice. Being able to contact the Response team without using a base unit is a great convenience. I have always found Customer Services most helpful.”

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Posted 2 years ago

“More complicated to set up than led to believe. Cut off on one of my phone calls a bit disconcerting.”

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Posted 2 years ago

“Great service; quick delivery: better than expected!”

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Posted 2 years ago

“Good service and good product. Location finder doesn't work in some places I've tried it and I find the device a bit big hanging round my neck.”

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Posted 3 years ago

“Guter Service, ich hatte Glück, dass ich Sie gefunden habe”

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Posted 3 years ago

“The setup guide didn’t match the product. Ie it said to press the big red button that isn’t on the wrist band. However customer service on the phone was prompt, and explained all the step we needed to go through to test the alarm.”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Very friendly and extremely helpful polite service Well done to you all and thank you so much, I now feel my dad is in safe hands should he need help in an emergency and we are not around, what a wait off our shoulders. Thank you all”

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Posted 3 years ago

“I am very pleased with the Lifeline 24. I have extremely sensitive itchy skin and was a bit concerned that it would aggravate this but in fact it is very comfortable on my wrist and very lightweight so that I am quickly getting used to it and after only a week hardly notice that it is there.”

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Posted 3 years ago

“hi only had it for a week .so can't give a review as such .but feel safer already with my neckless alarm thankyou Joyce owers”

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Posted 3 years ago

“help has been very good in checking when I came off line so no complaints”

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Posted 3 years ago

“Seems to be working fine Neat & tidy unit Disappointed that we paid £35.00 installation fee when we installed ourselves!?!”

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Posted 3 years ago

“We ordered this lifeline as it has features that the one we had from the council did not, For example GPS and falls detection. It gives us peace of mind although we have not had to use it yet.”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,894 reviews