Dear Andrew,
Thank you for providing your feedback on our Service today.
I can confirm that it is a very easy process to arrange to swap the Pendant for a wristwatch device. We would just need to confirm a delivery address for the new device, as well as arrange the return of the Pendant to us.
To get this sorted for you, I have arranged for a member of our Customer Service Team to give you a call as soon as possible.
Thank you again for your time and for leaving us your feedback. Should you require any additional assistance, please feel free to contact us again by either calling 0800 999 0400 or emailing info@lifeline24.co.uk.
Kind Regards,
Ash
“After more than 12 months with Lifeline 24, and knowing the service they provide, which is second to none, I have taken out a lifelong policy with them. I now have peace of mind for the rest of my life, with no more worries or payments to make.”
“After an initial problem with the unit, a new digital unit was sent out immediately that worked perfectly. Within a week the alarm was activated, fortunately in error, but the system worked and the response was quick and efficient. In some ways it was the best test we could have done, no real problem but put all our minds at rest to see how the system kicked in so effectively.”
“I purchased my pendent back in March. I have been experiencing problems ever since and have been promised phone call after phone call and no one calls. Today I pressed the pendent and the emergency line couldn’t even here me and to end the call and phone me on my mobile. Good job it wasn’t a emergency and if it was good job the mobile was near. Not happy with customer service at all who can’t only respond to an email if it’s regarding sales. I’m now wanting to cancel my contract I’m afraid and no I don’t recommend”
"Good Afternoon,
Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your experience with the product has not met your expectations and that you feel proper support was not given for your concerns.
I can see from the notes on your Account that you have discussed this matter over the phone with my colleagues, as well as having sent an email with further information on what you have experienced.
I can confirm that, following these conversations, your concerns have been sent to our Senior Management Team, who will conduct an internal investigation into the matter.
They will then get in touch with you via the phone to resolve the matter for you. Please allow up to 5 working days for this process to be completed.
Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards
Ash
“HAVING CONTACTED LIFELINE 24 AND RECEIVED MY PERSONAL ALARM THE NEXT DAY I WAS VERY IMPRESSED. INSTALLING AND TESTING MY ALARM WAS VERY EASY AND THE PERSON I SP0KE TO WAS VERY HELPFUL AND COURTEOUS. I DECIDED THAT AFTER MY HUSBAND DIED AND NOW LIVING ON MY OWN THAT IT WAS THE MOST SENSIBLE WAY TO GO. I AM VERY LUCKY THAT WITH FAMILY LIVING NEARBY I KNOW THEY WILL BE ON HAND TO HELP ME SHOULD AN URGENT SITUATION ARISE.”
Dear Andrea,
Thank you for getting in touch today and for leaving us your feedback. I’m sorry to hear that your Keysafe has yet to be installed by our Subcontractors.
As you know, we do work with an external company called Orderwork to arrange for the installation of Keysafes. As this is a third party, we are unable to influence their completion time for these processes beyond calling them much the same way you would.
In this instance, I would advise either contacting Orderwork directly to try to arrange the installation with more immediacy or calling us to cancel the installation and arranging for a local handyman to come to install the Keysafe instead. We would provide a full refund of the £59.99 installation fee to facilitate this.
Thank you again for your time and for leaving us your feedback. I would like to apologise for any upset or inconvenience caused. Should you have any further comments or queries please feel free to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards
Ash
“Excellent friendly service
from everyone
Made it easy to change to a pendant rather than wrist strap
Saved my mother from a night on the floor two weeks after setting it all up So relieved it was in place Thank you to all the staff at Lifeline”
“The lifeline arrived when it said it would, so easy to connect to the phone line. When I did test call the lady i talk to was so lovely. Its made me safe. Should of done a long time ago.”
“I have been with LifeLine24 for over 12 months now, and I cannot thank them enough for the truly exceptional and outstanding service they provide. Like all of us, trying to safe a little extra cash, I have looked at many other alternative providers, but frankly, in my opinion, Lifeline 24 aways comes out on top, so thank you.”
“We have had lifeline for a couple of years and I cannot praise highly enough the customer care and service we have had.
Recently one of our devices was lost (not our fault) and because we were not responsible a new one was provided at half the usual price. They did not need to do this , thank you lifeline.”
