“Anyone contemplating purchasing a lifeline alarm should seriously consider whether they wish to take up the "special offer" of a reduced monthly payment by paying for 12 months in advance. My father only had his alarm for 2 months before he passed away and we then discovered that it was company policy that no refund would be due. This was not obvious to me when selecting from the options on the website”
Dear Andy,
Thank you for leaving us your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline, I am sorry to hear of your loss and hope you are doing well at this difficult time.
All refunds are processed on a case-by-case basis. I have escalated your review to our senior Accounts department in the hopes of resolving your complaint. They will be in touch very shortly.
I would like to apologise for any upset or inconvenience caused.
Should you have any further queries, or wish to discuss this matter, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“We are so grateful to our newly installed Lifeline 24.
We have already utilised this amazing technology and we’re amazed by the benefits and peace of mind it gives us as a family.
Thank you!!”
“Peace of mind, very quick delivery, easy to install and friendly staff to help with testing. Feel at lot better knowing if the worst happens, help is only a button press away”
“Arranged life line for my mum after a recent admission to hospital, set up was very easy.
Thankfully mum has not used it yet so can't comment on how well it works, but it has given me peace of mind.
Hopefully she will remember to push the button if she requires help.
Hopefully it will alert us if she falls too. This was another reason for the purchase as she struggles to get herself back up when fallen previously and had had a really nasty cut to her face”
“Excellent ! The Staff that answer an accidental press are so kind which goes a long way with people who find themselves in a position. ie vulnerable they don’t want to be in !
Just one small thing, when I did fall the alarm didn’t go off , I did report it and was told it was to do with the position of me or alarm .
( Managed to get myself up ) advised to press alarm anyway if a fall occurs. The lady I spoke to was very helpful..as I said kudos to the Staff
And the whole set up.”
“Ordered a package for my mother, came the very next day, so easy to set up & during the testing phase you could hear the operators at Lifeline so clearly.
It also has a great range as well tested it at various points within her house and it worked perfectly.”
“So far, so good. Quick delivery of the equipment. Easy to set up. Quick responses from the team answering the phone on set up. Giving us piece of mind for my mother in law.”
“We have just tested our newly installed alarm and it has worked very efficiently. As yet, of course, we have not had the opportunity to see how well it will work when it is really needed.”
