“Lifeline should have more than 5 stars! Everyone I spoke to was helpful, kind and understanding. The equipment arrived very promptly and was easy to set up. Thank you. Decima Horsfall”
Dear Glynis,
Thank you for your review. I am very sorry to hear that you did not receive the alarm as expected.
From looking into your tracking information, I can see that unfortunately, Royal Mail were unable to reach you due to the snow and poor weather we have experienced recently. I can also see that our Customer Service team has been able to provide a replacement unit which you have now received.
Again, I would like to apologise for any delays caused by the current climate.
Should you have any further feedback or concerns, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“Poor system - it makes an annoying squeak every so often when connected to their call centre - apparently they know about it but it’s how it works ! - as you can imagine really annoying when trying to talk, let alone in an emergency.”
“This service is absolutely outstanding, my mum fell many times and if it hadn't been for the lifeline she could have been lying on the floor for many hours. Certainly a piece of mind for our family.
Would definitely recommend.”
“Thank you so much for the speedy delivery and the ease of set up. Its such a small price to pay for piece of mind especially in these difficult times”
“Really easy to set. The personal button is small and lightweight.the ladies who answer when setting up were nice and polite.im really pleased with this system and my mum feels safe knowing there is someone at hand”
“Very easy to set up and people at the other end were very polite and helpful. Have not used it yet on an emergency but seems to be a very good investment.”
“I ordered the system on behalf of my father. I am pleased and a little surprised at the ease of which I was able to set this up. My only complaint is that I couldn’t access the website to place my order and save £5 as the site had crashed. I then ordered over the phone and was told I would receive £10 discount but this hasn’t happened. Otherwise very happy.”
“Thank you for your very prompt service.
After having a very scary fall on Xmas day outside and having no one to hear my calls for help this lifeline you have supplied has given me such peace of mind. Now I am not concerned so much with being alone and that I am able to contact help if needed..”
“A superb product and first rate support straight out of the box.
Set up was quick and simple.
And the initial testing brought instant peace of mind.
Highly recommended.”
