“I telephoned on Thursday 18th February spoke a lovely very helpful lady 8pm approx , she was very knowledgeable about your product said explained all options. Payment was easy and I was told I should receive the personal alarm on the Saturday or by Monday at the latest, it arrived on the Saturday, easy to set up and the 2 ladies we spoke to when testing the alarm were also very helpful.”
“From next day delivery of the alarm, through set up and testing everything was very easy. Test calls and a couple of false alarms were answered quickly, efficiently and politely. Would recommend this service.”
“Lifeline 24 system ticks alot of the boxes for my personal needs, i.e. 24/7 assurance that my welfare is being safeguarded by a friendly and professional team of advisors; plus initial and ongoing cost is fair and affordable.”
“I thought the test proved how safe I will feel with lifeline
Having had 2 bad falls recently and no help around with one in the freezing cold this makes a huge difference to my confidence.”
“Excellent customer service and prompt delivery. Would like to be able to identify if the lost alarm is in the house but there doesn’t seem to be a function for doing this”
“Very happy with the system which was put in for my father so that I had peace of mind he was safe. The system which was used early on was a godsend and worked very efficiently. My father was helped almost immediately after he had a fall due the contacts. Would highly recommend.”
“I am so pleased that I made the decision to have a lifeline. I now have peace of mind especially at night that there is someone at the end of the line if I need them. I live alone so I am grateful for this.”
“Purchased for an elderly relative, no way would he have been able to install it himself. Your web- site says there will be a paper copy of the detail form in the box but in the box it says paper form only available if requested!
The key box we received is not the easiest to use & on the phone I was not offered a choice it wasn't the cheapest & on line- there was more choice.”
“Anyone contemplating purchasing a lifeline alarm should seriously consider whether they wish to take up the "special offer" of a reduced monthly payment by paying for 12 months in advance. My father only had his alarm for 2 months before he passed away and we then discovered that it was company policy that no refund would be due. This was not obvious to me when selecting from the options on the website”
Dear Andy,
Thank you for leaving us your feedback and for bringing this matter to our attention. On behalf of us all at Lifeline, I am sorry to hear of your loss and hope you are doing well at this difficult time.
All refunds are processed on a case-by-case basis. I have escalated your review to our senior Accounts department in the hopes of resolving your complaint. They will be in touch very shortly.
I would like to apologise for any upset or inconvenience caused.
Should you have any further queries, or wish to discuss this matter, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk.
Kind Regards,
Lifeline24
