“My alarm is a precaution and I haven't needed to use it in an emergency so far. However the installation was simple, and the response to the testing procedure was pleasant and helpful. My key safe was fitted as planned & I have every confidence that should I need them the Lifeline24 team would act accordingly.”
“I decided to get a personal alarm as my dear wife died from cancer in January and I am now living on my own. As I am disabled with Cerebral Palsy I felt that it would give both me and my family peace of mind.
Yours
Peter J. Wild”
“Easy set up, didn’t get the email to add contacts and set up direct debit so called them and it was sent there and then, all set up working and completed in a few hours”
“Two years ago i lost my wife to cancer she was my wife plus Nurse for 48 years she new if i needed help and i new if she was not good for the last two years i have had no end of worry about my health but now because of Lifeline 24 has give me and my family peace of mind knowing there is someone there with just a press of a button Thank you Lifeline 24 Paul Dewhurst”
Dear Paul,
Thank you for your review.
I am so pleased to hear of the peace of mind you and your family are experiencing.
Please let us know if you ever require any further assistance.
Kind Regards,
Lifeline24
“Ordered for my dad who is 88. Ativef within a day easy to install and the set up was brilliant. Really helpful staff. Would definatly recommend if adkex”
“Set up service was good and processed quickly ! However I paid for one year in advance £149 on 29 th sept , unfortunately my father in law ( who I bought it for ) passed away on 17 th December ! I informed company in January and returned all the equipments as asked . I received confirmation it had arrived safely . I called company to ask if any remaining months would be refunded and was told no refunds ! Absolutely Disgusting! I work as a nurse and would never recommend this company to any of my patients absolute rip off ! It was not the lady on phone I spoke to fault so I remained polite but asked her to convey my dismay at this ridiculous situation! She then spoke to accounts who “ as a matter of goodwill” would offer £29 refund ! Big deal outrageous PLEASE AVOID THIS COMPANY ! There are much better services available to protect your loved ones ! lifeline 24 you should be ashamed!”
Dear Ms. Diplock,
Thank you for your feedback.
I have looked into the account for you and as you have mentioned, this was on our Annual Plan.
We offer Quarterly, Annual and Lifetime plans and each are priced accordingly – as such you choose which plan you would like to be on at the point of order. As you say this is a payment in advance.
It would not be fair to other customers to refund after offering a lower cost for choosing a longer plan, while charging others a higher rate for the benefit of flexibility on the shorter term plans.
We do offer a transfer of service for any remaining time, although it is your decision whether you wish to make use of this or not.
In this instance however we have offered a part refund as a gesture of goodwill, despite not being obliged to do so.
If there is any further advice I can provide, please do not hesitate to ask.
Warmest regards, Lifeline24.
“We are extremely pleased with the service which we have been provided with and the speed of the arrival of the equipment. Everyone is so very nice who we have spoken with then setting up the equipment.”
