“Early days as yet but friendly, helpful sales staff and prompt delivery. Fairly easy to set up but needed assistance as mum has Virgin phone & internet. Would be good if that was covered in the set up manual but customer service chap was very good at explaining. All tested and mum has the fall detector on her wrist so, so far so good! Much needed peace of mind that she will get prompt support if she falls again.”
“Having had mine for several years it started to not work properly and it was replaced without question, arriving the next day. Very happy with service.”
“So far so good. I purchased this for my mother whose 81 and with a lot of health issues and is prone to fainting which could be bad for her. I have recently started working and although here with her at Evenings and weekends when I am at work I won't be. The alarm was very easy to install and simple to follow and the staff were very polite with my mother and prompt. They tested the system in the garden as she loves her gardening and it pick up mum as well.
So far so good.”
“I have only had my Lifeline a few days. I was in the garage and the phone went, I walked, slowly, from the garage to the main room where a phone is sited and as I went to pick up the phone a lady said, ''hallo, are you alright ? '' Or something like that, I cannot remember. But it was not the grandaughter I spoke to but one of your ladies. How brilliant was that. I am afraid I did not realise at the time, and may have appeared somewhat rude, but I had the granddaughter speaking to me as well. I did phone you later to say how good that felt. Many thanks, and I do not regret joining your good offices.”
“I was very impressed with the service I received and the advice given regarding getting set was amazing. I was in a difficult situation requesting the alarms and your team helped dramatically. I would like to say a huge thank you in a time of need and would highly recommend your support and service.”
“I received my Lifeline24 fall alert button last week and now wearing it 24 hours a day.
I did ask Lifeline24 for a printout of the contacts and medication etc that I provided the company with - but they were unable to do this. The information was completed on the online form but I did not have the option of printing it off. I think this is something the company should be able to provide me with as it is my information”
“The services rendered was excellent. Had a few concerns re the new replacement of my life Line.2.
The earlier two Life items did mot seem to work. The services was later replaced a by a new model.
The new model was easily fixed to the Mann switch.
Did a test call to the Customer Services and it has since working efficiently.
Very good services al the times.
All staff contacts are polite and helpful.
Thank you,
Kind regards,
Mrs.P.T. Singh.”
“I received excellent service when I had a problem with my equipment. A new set arrived the following day and I was given instructions on the phone about the set up. I have always found your staff to be helpful and kind. Wearing the pendant at all times, gives me and my family a feeling of security and that I am not actually alone. Thank you Lifeline.”
“Friendly and helpful especially in the set up process. Quick delivery. I have a pendant fall detector which seems to work very well - 1 false alarm call so far handled very promptly.”
“Wonderful product, but fine untill you don't need it any more and wish to cancel it. They have strung me along for 2 years , the wrist monitor was returned two years ago so made the machine unworkable and the customer services rep, told me to put the mains part in the cupboard until I needed it again. They managed to debit a credit card that has been cancelled and now only offer 50% refund . Just hoping I receive this ok as all my trust in this company has gone. Just beware of what you sign up for. Blessings Aileen Callender”
