I am disgusted with this company, I have had a alarm that has only partially worked, so thinking I was safe with a falling alarm I was left at risk, when I sent it back and asked for a refund I was told no. they state that the monitoring of the alarm is only half the service but are can you monitor something that is not working? then the other part you say is the rental but again I ask you is it fair to expect someone to pay for something that did not work most of the time. Also they have no governing body because they are private. I cannot ask the question about a refund as you have said I will not get one