“Very satisfied, as I sent an email to request the form to initiate my initial set up and received one by return post with a stamped addressed envelope”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Ordered 2 pendants with bases for separate addresses as my parents are currently living separately due to my fathers poor health and only received what I ordered for my mum, I’ve been told twice it’s been reordered and nothing has arrived! Both supposed to be sent to my address.”
Dear David,
Thank you so much for taking the time to share your feedback about your experience with LifeConnect24. We sincerely appreciate your input and are truly sorry for the inconvenience you have faced.
I can confirm the tracking information had shown it was successfully delivered however, this has been disputed so we will raise an investigation with the courier and a replacement has been sent out ahead of this investigation to ensure your father is covered as soon as possible. Although we do provide free next day delivery and work hard with the couriers to make the delivery schedule is kept, on occasion there may circumstances out of our control. However, we were able to swiftly resolve this for you yesterday and we apologize on this occasion, the level of service has not met your expectations.
I have arranged a member of our team to send a copy of the tracking information for you and i do further apologise if this was not recieved upon the replacement being sent out for you.
We value your satisfaction and look forward to resolving this matter promptly and we are committed to ensuring that our customers have a seamless experience, and we would like to rectify this situation as soon as possible.
Thank you once again for bringing this issue to our attention. We greatly appreciate your patience and understanding.
Best regards,
Louisa
Hello Elsie,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Maureen,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I was helped through the purchase of my lifeline and was so pleased with the help I received at a difficult time due to the ill health of a family member.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and wish your family member all the best.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Julie,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
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“Due to the passing of my mother-in-law. I never managed to register the alarm. I never actually took it out of the box. I emailed about six times. Nothing. I ended up ringing, customer service was like dealing with Billy Smarts Circus. If I ever wanted a personal alarm in the future, I would loo, elsewhere.”
Hello Alan,
Thank you for your review and for bringing this matter to our attention.
I am sorry to hear that you have had a negative experience with our Customer Contact Centre. I can confirm that I have raised your feedback with the relevant department for further review.
If we can do anything to be of assistance, please do not hesitate to ask.
Best wishes,
Ash
Hello Pearl,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Barry,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and it's providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I joined in 2017 and service has been okay. I lost the alarm fob in March 24 and I ordered a replacement for £49. Before the new one arrived, I found old one. I contacted the company and was told a refund would be requested. I returned the new fob. The new fob was received by Lifeconnect24 but no refund has been received. I contacted company and was told that a refund is against company policy and that refund requested is not the same as refund guaranteed. So, the company now has my rental money and the fob I've rented and refuses to return either.”
Dear Dominic,
Thank you so much for taking the time to share your feedback about your experience with LifeConnect24. We truly appreciate it.
Firstly, we would like to apologize for the inconvenience and frustration you have experienced regarding the refund for the alarm fob. We understand the situation and we apologize for any misunderstanding or miscommunication that may have occurred.
We would like to assure you that this matter is of utmost importance to us and we are currently looking into it.
We value your suggestion for improvement and would love to hear your thoughts on how we can make things better for you. Your satisfaction is our top priority and we want to ensure that we address your concerns promptly and effectively.
Once again, thank you for bringing this to our attention. We apologize for any inconvenience caused and we will do our best to resolve this matter as quickly as possible.
If you have any further questions or need any assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding.
Best regards,
Megan
“The service has been exceptionally efficient from all staff and the initial setup from Harry was quick, thorough and very reassuring. The equipment is robust and easy to use and the quick response for a mistaken call from my dad was excellent. My dad is very happy with the product and it has given my siblings and I a lot of reassurance after he had a fall.”
Hello Kim,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Harry could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“To be honest we have had this a week and not been able to use it. The set up wasn’t clear on line. Then setting up the actual alarm wasn’t as clear as my dad’s set up at home was different. Then it’s knocked my dad’s landline out so had to phone up again, to find out we are with out a road. Hoping lead turns up today so we can get started with it.
Not the best experience to be honest.”
Dear Maurice,
Thank you so much for taking the time to provide us with your feedback on LifeConnect24. We genuinely appreciate your effort in letting us know about your experience.
We would like to sincerely apologize for the issues you've faced during the setup and usage of LifeConnect24. We completely understand how frustrating it must have been for you and your dad.
We apologize for any confusion caused by the unclear online setup and the differences in the alarm setup at your dad's home. Additionally, we're really sorry about the inconvenience caused by the disruption in your dad's landline connection.
We want to assure you that we take your feedback very seriously and it will definitely help us improve our product and services. We would love to gain more insights from you to understand how we can make things better. Please let us know what specific areas or features you think we should focus on to enhance the user experience.
Once again, we appreciate your patience and understanding throughout this process. I am pleased our expert Technical Team were able to resolve your concern raised and a can confirm a success test call has now been made.
I am pleased our expert Technical Team were able to resolve your concerns raised and i can confirm a success test call has now been made. This will ensure a much smoother experience for you and your dad moving forward.
Thank you for your support and trust in LifeConnect24.
Sincerely,
Megan
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“We recently purchased a lifeline unit and we are very pleased. My Mum is 89 years old so we now have peace of mind 24 hours 7 days a week.
What really impressed me was the professionalism of the Connect 24 staff. They were so friendly and helpful nothing was to much trouble. Highly recommended”
Hello Margaret,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Terrible after care service, My Father died within 6 weeks of receiving the product.. Paid a whole year up front for peace of mind for us as a family. Then to be told we have your money and you cannot have a refund ..Disgusting . My father spent £220.00 of his life savings as it was a condition on leaving hospital then he died within 6 weeks and you keep 10 months of his pension money. Greedy comes to mind no compassion what so ever . Do not use this company .soon took his money with to recourse to the family members... DO NOT USE THIS COMPANY TERRIBLE AFTER CARE SERVICE. Playing on peoples grief and weaknesses when you need support. DO NOT USE THIS COMPANY”
Hello Chris,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you are dissatisfied with the refund policy as it currently exists. I can confirm that we did try and get in touch over the phone to discuss your concerns but were unable to reach you after repeated attempts.
As such, if you would like to reach a resolution on this matter, I would recommend calling us at 0800 999 0400.
Best wishes,
Ash
Hi Ian,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service and appreciate your willingness to recommend us.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Betty,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hi Dawn,
Thanks for taking the time to leave a review. We're pleased to hear that you're satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Ingeborg,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
