“Purchased for my Dad who is home alone recovering from a stroke.Arrived promptly, and very easy to set up. The response team and very efficient, professional and courteous - as within days my Dad triggered his alarm - and it was death with very well. The only gripe I have is the quality of the wrist alarm provided. The plastic strap appears a bit cheap and flimsey, I would have expected something a bit more robust like a silicone strap. Apart from that, I'd definateky recommend this system. It provides that all round peace of mind at a reasonable cost. As we've had to self-fund this was an important factor.”
Hello,
Thank you for your review today and for writing up some thoughts on your experience with the Personal Alarm Service.
However, I am sorry to hear that you have been dissatisfied with the renewal of the Service. I have raised your feedback with the relevant departments and have sent you a private message to try and resolve the matter.
Kind Regards,
Cordelia
“I had a flashing light showing battery low one of your staff members asked me to check that the lifeline was working correctly so I completed what I was asked to do and then I was told that the flashing light would go away once it recharged and of course this was nonsense This scenario happen several times until the last occasion when I explained what I had been going through and I needed a new machine which thankfully arrived the following day and all is now ok”
Dear Christopher,
Allow us to express our appreciation for your review today.
I am sorry to hear, however, that you have been experiencing a few difficulties with the Alarm Equipment. That said, it is good to hear that our Team has been able to resolve the issue for you at the time of writing.
Please rest assured that your feedback has been raised with the appropriate department for further review.
Kind Regards,
Cordelia
“My unit was a replacement as the battery was too low in my old one. I am 87 years old very deaf and mobility is a problem. My family all live far away so I would have been grateful for help in setting up the new unit. A friend kindly helped in the end.”
“I love this. I've tried both versions and prefer the wrist version. Looks more like a sports watch than an alarm so everyone thinks I'm a with it senior citizen rather than a doddering OAP.It gives me and my family a sense of security. The operators are always there in a second if it is used and so patient if it is accidentally activated I would strongly recommend.”
“Not suitable for people with dementia.
We got this for our Mum because she wanted to remain in her own home. We paid by the yearly direct debit as this was most cost effective option.
Mum only had the pendant for 18 months before she moved into a care home full time. During this period, carers had to remind Mum to wear her pendant. When asked what she would do if she fell in the garden or house while on her own, Mum wasn’t able to reply. She couldn’t remember what the pendant was for.
During the 18 months, Mum only pressed her pendant once and when the emergency services arrived, she was fast asleep in bed and had no recollection of pressing it.
When I informed LifeConnect 24 that Mum had gone into care, they were very pushy, trying to get us to either set it up in the care home or pass it on to another elderly person. When I explained that we didn’t want to do this, I had repeated emails to return the equipment.
Despite the fact that Mum had only pressed the pendant once in 18 months, there was no mention of any refund of the remaining 6 months.
From our experience of LifeConnect 24 (formerly Lifeline 24) I am not able to recommend this service.”
Hello Sharon,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been unhappy with the cancellation procedure thus far. I can confirm that, as the equipment is rental, it is necessary to send reminders to return the equipment as quickly as is convenient is ensure the smoothest closure of the account.
However, please be assured that I have raised your feedback on this part of the Service with the relevant department.
Best Wishes,
Cordelia
“There were a few problems setting up the new alarm which I found difficult to manage, so I got panicky. This in itself leaves me more liable to fall. I think I dealt with 4 different responders, so had to keep repeating myself. I found the whole process very frustrating, particularly since I only got a new alarm earlier this year and would question the necessity for anothere.”
“Very helpful staff on the chat when I was trying to complete the forms online. It arrived next day, as advertised, and was very easy to set up. When testing the system, the staff were very friendly and helpful. I would recommend.”
“It still is going wrong. From this morning, when your package arrived, through to now, at 4pm, we have been attempting a connection and a test call and I have been put through from pillar to post, with differing levels of 'technical support', resulting in no communication/connection, which does not augur well for the future. I am 78 years of age and disabled, and please correct me if I am wrong, I believe I am in the category you most purport to serve. Is this the service I can expect if I allow our contract to continue? Jennifer Lawrence NN6 7RR”
Hello Jennifer,
Thank you for your review and for taking the time to provide feedback on the Service.
However, we are saddened to hear that you have had trouble with setting up the Alarm. Please be assured that your feedback has been raised with the appropriate department for further review.
I can also see from our records that a member of our Team has been in touch to resolve your concerns.
Best Wishes,
Fiora
