LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Prompt caring service and my family have peace of mi d”

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Posted 2 years ago

“Excellent service, next day delivery of replacement alarm.”

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Posted 2 years ago

“I love this. I've tried both versions and prefer the wrist version. Looks more like a sports watch than an alarm so everyone thinks I'm a with it senior citizen rather than a doddering OAP.It gives me and my family a sense of security. The operators are always there in a second if it is used and so patient if it is accidentally activated I would strongly recommend.”

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Posted 2 years ago

“Not suitable for people with dementia. We got this for our Mum because she wanted to remain in her own home. We paid by the yearly direct debit as this was most cost effective option. Mum only had the pendant for 18 months before she moved into a care home full time. During this period, carers had to remind Mum to wear her pendant. When asked what she would do if she fell in the garden or house while on her own, Mum wasn’t able to reply. She couldn’t remember what the pendant was for. During the 18 months, Mum only pressed her pendant once and when the emergency services arrived, she was fast asleep in bed and had no recollection of pressing it. When I informed LifeConnect 24 that Mum had gone into care, they were very pushy, trying to get us to either set it up in the care home or pass it on to another elderly person. When I explained that we didn’t want to do this, I had repeated emails to return the equipment. Despite the fact that Mum had only pressed the pendant once in 18 months, there was no mention of any refund of the remaining 6 months. From our experience of LifeConnect 24 (formerly Lifeline 24) I am not able to recommend this service.”

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Posted 2 years ago

Hello Sharon, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been unhappy with the cancellation procedure thus far. I can confirm that, as the equipment is rental, it is necessary to send reminders to return the equipment as quickly as is convenient is ensure the smoothest closure of the account. However, please be assured that I have raised your feedback on this part of the Service with the relevant department. Best Wishes, Cordelia

Posted 2 years ago

“There were a few problems setting up the new alarm which I found difficult to manage, so I got panicky. This in itself leaves me more liable to fall. I think I dealt with 4 different responders, so had to keep repeating myself. I found the whole process very frustrating, particularly since I only got a new alarm earlier this year and would question the necessity for anothere.”

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Posted 2 years ago

“Very helpful staff on the chat when I was trying to complete the forms online. It arrived next day, as advertised, and was very easy to set up. When testing the system, the staff were very friendly and helpful. I would recommend.”

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Posted 2 years ago

“Very useful and helpful”

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Posted 2 years ago

“Not had to use yet. But sure they will be there when I do”

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Posted 2 years ago

“It still is going wrong. From this morning, when your package arrived, through to now, at 4pm, we have been attempting a connection and a test call and I have been put through from pillar to post, with differing levels of 'technical support', resulting in no communication/connection, which does not augur well for the future. I am 78 years of age and disabled, and please correct me if I am wrong, I believe I am in the category you most purport to serve. Is this the service I can expect if I allow our contract to continue? Jennifer Lawrence NN6 7RR”

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Posted 2 years ago

Hello Jennifer, Thank you for your review and for taking the time to provide feedback on the Service. However, we are saddened to hear that you have had trouble with setting up the Alarm. Please be assured that your feedback has been raised with the appropriate department for further review. I can also see from our records that a member of our Team has been in touch to resolve your concerns. Best Wishes, Fiora

Posted 2 years ago

“Very quick in replacing my damaged unit Thank you”

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Posted 2 years ago

“Simple ordering, next day delivery, very easy to set up and test.”

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Posted 2 years ago

“Have never had to use the service because of a fall or similar but the pendant gives me peace of mind for unexpected happenings. Recently the pendant would not charge beyond " good " .... No "excellent " Rang one evening...very kind and understanding man took the details and the following morning a new pendant etc was received. Couldn't get better service than that. Thank you.”

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Posted 2 years ago

“Great system with excellent supporting staff.”

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Posted 2 years ago

“Really good service, my mother has activated the alarm a few times and she has got help quickly.”

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Posted 2 years ago

“It was so easy to get this in place can’t recommend them enough really good service”

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Posted 2 years ago

“Please be aware that the equipment provided to you appears to remain under ownership of the company, all of which must be returned when you cancel your agreement. I have been charged £49 for the 5 year old fob that was not returned. As yet I am unable to find the following information on my receipt of order email 1. The statement the equipment is effectively rented and must be returned in order to cancel the subscription and obtain a refund for a service no longer required. 2. A breakdown of the cost of replacement items or charges incurred for failure to return all of the equipment. Transparency is important.”

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Posted 2 years ago

Dear Ed, Thank you for taking the time to leave your feedback on the Service today. We appreciate comments of any nature from our clients, as they form a crucial pillar that supports the betterment of our Service for all who use it. However, it is disheartening to hear that you have been unhappy with the cancellation procedure on the account. I can confirm that a private correspondence has been conducted between us on this issue in the hopes of clarifying our policies. I would also like to confirm that your comments on transparency have been shared with the Department responsible for our website. Kind regards, Cordelia

Posted 2 years ago

“Very quick in replacing faulty alarm easy to set up knowing that I am safe in my own home”

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Posted 2 years ago

“Always Very efficient, knowledgeable and caring when communicating with myself and my Mum who has Lifeline.”

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Posted 2 years ago

“Operators are helpful and friendly, but the call centre is definitely not ideal for an elderly person who may have hearing problems. When you call, you can hear other conversations going on, people whistling (particularly annoying) and the operators talk quite quickly which is not a problem until you are elderly, have hearing problems and are stressed. Also the 'button' that you wear on your wrist is very cumbersome, and had we realised the size of this and the large strap we would probably have chosen a different system. However, saying that, when we have tested the device, the call was answered within 30 seconds and the operators were polite.”

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Posted 2 years ago

Good Afternoon, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having difficulties with the Alarm Response Centre during your first weeks using your Alarm Equipment. I would like to assure you that a full log of your comments has been raised and shared with the appropriate department for further review. I have also shared your kind words about our staff with the relevant people, who will appreciate hearing positive reinforcement. Kind Regards, Cordelia

Posted 2 years ago

“Excellent customer service and very speedy delivery followed by easy installation. Very happy with the service provided”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews