LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from the initial phone call to setting it up and all delivered within 24 hours.”

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Posted 1 year ago

“Very good .there were a few teething problems soon solved .quick deliveries from Royal Mail”

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Posted 1 year ago

“Brilliant customer service,the system was very easy to set up”

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Posted 1 year ago

“Quick delivery and tested promptly thank you.”

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Posted 1 year ago

“i feel safe”

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Posted 1 year ago

“My questions were answered promptly and so I applied for my personal alarm and key safe on line. This was a very easy process to follow. My alarm arrived the following day I was very impressed.”

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Posted 1 year ago

“Very helpful & kind staff, Wayne explained everything simply, ordering was straight forward & when installed the 2 test calls were easy to do & dealt with efficiently”

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Posted 1 year ago

“This was a replacement box for one damaged by lightning. The new box was delivered next day and easily installed by me. Very friendly and helpful operator when testing the new box. Excellent service.”

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Posted 1 year ago

“I arranged pendant alarms from Lifeline24 for both my parents when they were alive and was so impressed with the range that I decided to get one for myself. I was living alone at the time. Although my husband lives with me now he is much older and so I think it is still a good idea to have it. I encourage all my friends who live alone to get one. I don't know why people think they are only for the elderly!”

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Posted 1 year ago

“Most of your staff have been very helpful when there have been problems and in the end they were successful in solving these issues. Now the negatives. I assume that most of your customers are of pension age and as they are asking for a security device are not in the best of health. If like me they have restricted hearing needing audio aids it is often difficult to understand what is being said on the phone even with the loudspeaker system. On several occasions when the alarm has been answered I have been unable to understand what has been said as the operator is speaking too quickly and not very clearly. May I suggest that you select clearer speaking personel for this very important part of the operation. I think the device works on mobile phone technology for speech and GPS for identifying my position. As I travel to the countryside at least once a week I decided to test the device on my weekly visit to my daughter who lives in a farmhouse in The Peak District. I dropped it on a carpet and then walked outside the house as radio reception is not good in stone houses with thick walls. Initial contact was made but within 30 seconds contact was lost. I heard nothing more from your operator and returned home later that evening. On checking my landline phone I found that the operator had tried to contact me twice and having failed then called an ambulance whereas she should have contacted my daughter where I was at that time. I rang my daughter who said that an ambulance had just arrived. Subsequently I was contacted by I assume a supervisor to check that I was OK. By the way, why not use ‘mobile phone technology’ and ‘GPS technology’ in the details about the coloured lights. You may know what ‘GSM network’ and ‘GPRS network’ mean but I’ll bet few of your customers do. Now that problems have been resolved I hope the future is less complicated. I assume that changes from the original equipment were necessary because they had stopped operating. I notice that none of your competitors are offering that older type now.”

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Posted 1 year ago

Dear Peter, Thank you for your review today and for taking the time to leave such comprehensive feedback on the service. We are always greatly appreciative for comments regarding our Service, as they are critical to ensuring that we can offer the best care that is feasible. However, it is disheartening to hear that you have experienced a few issues with the Alarm thus far. Checking the records we have on file, I can confirm that the matter has been satisfactorily resolved on our end. Additionally, I have raised your specific comments on the Service with the relevant departments. Kind Regards, Cordelia

Posted 1 year ago

“Problem put right very quickly.”

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Posted 1 year ago

“Very easy to place order and next day delivery Excellent service and easy to set up”

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Posted 1 year ago

“I have received excellent service Very helpful friendly staff”

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Posted 1 year ago

“I'm really happy with the pendant”

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Posted 1 year ago

“This is a lifeline indeed, especially the more expensive one with a microphone and speaker, which enables the wearer to speak to someone.”

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Posted 1 year ago

“Order came fast and on time, forms were easy to fill in to set up the service. The only thing I would change is the welcome and test which should be able to go through things I needed to know, I would recommend lifeline 24”

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Posted 1 year ago

“Quick easy friendly operators”

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Posted 1 year ago

“After a lot of problems losing my connection new box works perfect?”

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Posted 1 year ago

“Very prompt efficient service and very helpful staff”

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Posted 1 year ago

“Easy to install and easy to use. When the alarm is pressed, whether by accident or an emergency, the call is always treated excellently.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,876 reviews