“Your representative fixed a safe by our front door. I cannot open the safe. I contacted you to tell you this and I was told that someone would contact me.
So far nothing has happened.”
Dear John,
Thank you for your review today and for letting us know that you are having issues with the Keysafe.
I am sorry to hear that such trouble has been created following the installation of the Safe, and would like to assure you that the matter has been raised with the appropriate departments for further review. As such, a member of our Team will be in touch as soon as possible to resolve the matter.
Kind Regards,
Cordelia
“Do not use this company. I have never been spoken to in such a rude manner as I was yesterday. They have apparently sent my Dad a new fob and we've not received it. Told the operator we hadn't received it
and his response was "if that's the truth". Told him I'm not a liar and I take exception to being accused of being one. I then told him I was sitting with my Mum who has late stage Dementia and didn't want to get into an argument where she could hear. His response "that's not my problem". Well, at this point I hit the roof and told him to get his Manager to call me back. He said it can take 10 days for a call back. Within 1 hour his Manager rang and said he had listened to the call and apologised for what was said and he would speak to the individual. Told him I'm too angry to listen to his apologies and to train their staff better. Also asked him how do elderly people cope with their appalling "customer service". Taking this further and reporting them to their Regulatory Body. THIS IS NOT ACCEPTABLE FROM ANY COMPANY LET ALONE ONE DEALING WITH THE ELDERLY AND VULNERABLE.”
Good Morning,
Thank you for taking the time to leave your feedback on the Service and for providing your comments in such a comprehensive matter. We solicit feedback of any nature from our clients, as it is a critical part of improving our offerings as much as is possible.
However, I am sorry to hear that you have been so dissatisfied with your experience with our Customer Service Team over the past few days. I would like to assure you that the matter has been escalated to the appropriate departments for future review. Additionally, I can confirm that both sides have been conferring privately to try and resolve the matter amicably, including a private message sent by myself just prior to this reply.
Kind Regards,
Ash
“Finding the right supplier for a personal alarm service can be daunting. I began with my local County County plus 4 recommendations from Which. By the time I got to the fifth I understood the "lingo" and knew what to choose.
The Customer Services staff at LifeConnect24 are patient and proficient. Explanations no trouble. We no longer have a landline and so I needed a Sim Card system. I also wanted a discrete pendant. I did not want a bright red or orange button sitting on my chest. Their price was competitive so I signed up.
When the alarm box and pendant arrive they have to be set up. Again Customer Services were endlessly patient and the 24 hour Care Line staff polite and kind. It's all very easy.
I am in my seventies and prone to falling. I now feel very safe and secure.
I recommend LifeConnect24 without hesitation.”
“We upgraded Mum to this after a spell in hospital. Unfortunately she had two falls within 48 hours after returning home. Both falls went undetected via the upgraded Lifeline app.”
Good Afternoon,
We would like to express our appreciation for you having taken the time to leave your feedback regarding the Service. We welcome comments of any nature from our clients, as they are crucial to improving the Service in future.
However, we are dismayed to hear that you have had difficulties with the equipment thus far. I have sent you a private message to try and resolve the issue.
Kind Regards,
Ash
“The people I spoke to in Customer service and the alarm team were very helpful. This is the first time in having an alarm so I was confused and disappointed that when it arrived there were no instructions in the box on how to set up and connect to WiFi.”
“I did a lot of research looking for the right kind of alarm and monitoring system for my mother, before arriving at LifeConnect24 as having the most suitable product and at very good value. I received very detailed and trustworthy advice from the team before making the final decision. The pendant is small, light and attractive (which was important to my mother). The base station took seconds to install. One communicates through it with a helpful team to finalise set up and for periodic checking. No chatbots or automated answers, but nice, real people! Everything has worked smoothly, and the team has also been helpful when the time has come to close down the account.”
“Excellent service and responsiveness, polite and helpful and of course, always there which makes a refreshing change. The only minor niggle was the first pendant didn't trigger the device from the garden, a new one sent and slightly better range”
