LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I was very pleased with my new set all working well thank you also my daughter is set up with this system and again it’s all good thank you”

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Posted 2 years ago

“Brilliant, a real Lifesaver, came into use the morning after installation. 🙌☺️My wife had a fall due to osteoarthritis in her legs. My wife's legs gave way as she tried to move from her chair to the toilet. Thanks to the pendant, my wife could reach out using LifelineConnect24 by pressing the pendant on my wife's wrist. This immediately put my wife through to the LifeConnect24 office, and soon after, an ambulance and the fire brigade arrived at our home to lift my wife from where she had fallen with an inflatable cushion. I was working shift as an L3 FC lead (Temp) at the ICQA department in Amazon EMA1, and unfortunately, I was unreachable by mobile. Therefore, I am eternally grateful as I did not realise until I phoned my wife during my break four hours after my wife had fallen. By this time, my wife had been cleaned up and was recovering thanks to the excellent work of not only LifeConnect24 administrators but also the fabulous response teams sent by the ambulance and fire alarm services. 💪💓👍”

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Posted 2 years ago

“Wonderful service. Highly recommended to anyone who needs peace of mind. Customer service excellent”

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Posted 2 years ago

“Excellent service and product!”

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Posted 2 years ago

“Your link on Google headlines ‘Cornwall Council Lifeline’. You are nothing to do with the Council. I am happy so far with the lifeline but your advertising is deceptive and should not be allowed. I have reported this. It was not clear that one can have a pendant or watch. It shows both on all illustrations online and in your brochure.”

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Posted 2 years ago

Dear Paula, Thank you for your review today and for bringing this matter to our attention. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind regards, Ash

Posted 2 years ago

“Great product easy to install. Suggest other customers view online installation guide beforehand.”

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Posted 2 years ago

“Not very good so far, sometimes takes too long to answer”

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Posted 2 years ago

Dear Philip, Thank you for your review and for putting your thoughts into words on the Service. I am sorry to hear that you have been unhappy with the equipment thus far. I can confirm that, following recent contact between us, that more appropriate equipment has been sent to you, which should rectify the issue. Kind Regards, Cordelia

Posted 2 years ago

“Excellent price, easy to install and it works. Definitely provides reassurance to my family knowing that should I fall or be in trouble anytime, the system will do the necessary. An ideal system for any older person living alone.”

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Posted 2 years ago

“We haven't received the lifeconnect 24 line yet”

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Posted 2 years ago

Dear Barry, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I have had a look at the account for you and can confirm that a new Alarm has been posted to you, which should arrive as quickly as is possible. Kind Regards, Ash

Posted 2 years ago

“Good customer service and advice. Thankfully we are yet to need the service but feel reassured help will be available if needed.”

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Posted 2 years ago

“Arrive prior to day stated was able to re install day earlier”

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Posted 2 years ago

“At first the two alarms that were sent wouldn't work properly am in the process of returning them. I was sent a digital one which connected in moments and is working very well. I also purchased a Key Safe which is going to be attached to at the front of my home”

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Posted 2 years ago

“I originally spoke to Wayne who talked me through the whole system he was very clear and did not rush it ( so often the case)as a result I ordered your system. After that I received the system the next day filled in the long form which I submitted on Saturday and am now up and running.”

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Posted 2 years ago

“Great service and helpful staff especially when activated accidentally.”

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Posted 2 years ago

“My GPS monitor, purchased in order to find me wherever I might need emergency assistance couldn't even locate me when I was inside my own living room 8 miles from city centre (so not the back of beyond!) Tried 2x gps alarm (type 1) and 1x model 2 ? None of them worked!. I should have tested it when I got it originally but I assumed that it would just "work" .?. Only to discover that I'd been labouring under the impression that I was covered when infact for 5 months I wasn't at all!) The system should surely have picked up that I had no cellular connection all that time! They were quick enough to let me know when I owed them money!”

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Posted 2 years ago

Dear Jennifer, Thank you for taking the time to leave your feedback on the Service. We solicit comments of any nature from our clients, as they are vital in furthering our cause of providing the highest quality of care possible. However, I am saddened to hear that your Alarm System did not work as you expected. However, I would advise that we do recommended testing the Alarm once per month to ensure that the system is functional. Kind Regards, Cordelia

Posted 2 years ago

“Excellent service and easy installation”

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Posted 2 years ago

“the first machine i had was brocken and i was very pleased they sent out a new one right away”

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Posted 2 years ago

“Firstly recieved pendant not the wristband, so had to wait for replacement. When setting up the wristband was not active. Had to call and get resolved. When testing could hear lots of background chatter. Hopefully when needed the product works okay”

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Posted 2 years ago

Dear Ellen, We would like to express our gratitude for you having taken the time to leave your feedback regarding the Service. We welcome feedback of any nature, as it is an imperative component in improving our Service in future. However, we are regretful to hear that you have been unhappy with the experience you have had thus far. I would like to assure you that your feedback has been raised with the appropriate departments. Kind Regards, Ash

Posted 2 years ago

“Been with this company for years, now they have changed their name and got bigger they don't care at all when things go wrong and your family love ones life is on the line, still waiting 6 days for someone to call me back after my Mum was left laying on the kitchen floor ,this happened at 1.30 am in the morning, the call handler called my phone at 5am and left voicemail while talking to someone else called peter so thought they had called the wrong number and of course I wasn't going to call my Mother at 5am incase she was in bed as the message left on my phone was for a man, AS SOON AS OUR YEARLY PAYMENT IS UP WE ARE CHANGING TO SOMEONE WHO CARES.”

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Posted 2 years ago

“Efficient, quick service. Delivery over a Bank Holiday weekend unexpected.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,876 reviews