LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware that the equipment provided to you appears to remain under ownership of the company, all of which must be returned when you cancel your agreement. I have been charged £49 for the 5 year old fob that was not returned. As yet I am unable to find the following information on my receipt of order email 1. The statement the equipment is effectively rented and must be returned in order to cancel the subscription and obtain a refund for a service no longer required. 2. A breakdown of the cost of replacement items or charges incurred for failure to return all of the equipment. Transparency is important.”

Helpful Report

Posted 1 year ago

Dear Ed, Thank you for taking the time to leave your feedback on the Service today. We appreciate comments of any nature from our clients, as they form a crucial pillar that supports the betterment of our Service for all who use it. However, it is disheartening to hear that you have been unhappy with the cancellation procedure on the account. I can confirm that a private correspondence has been conducted between us on this issue in the hopes of clarifying our policies. I would also like to confirm that your comments on transparency have been shared with the Department responsible for our website. Kind regards, Cordelia

Posted 1 year ago

“Very quick in replacing faulty alarm easy to set up knowing that I am safe in my own home”

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Posted 1 year ago

“Always Very efficient, knowledgeable and caring when communicating with myself and my Mum who has Lifeline.”

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Posted 1 year ago

“Operators are helpful and friendly, but the call centre is definitely not ideal for an elderly person who may have hearing problems. When you call, you can hear other conversations going on, people whistling (particularly annoying) and the operators talk quite quickly which is not a problem until you are elderly, have hearing problems and are stressed. Also the 'button' that you wear on your wrist is very cumbersome, and had we realised the size of this and the large strap we would probably have chosen a different system. However, saying that, when we have tested the device, the call was answered within 30 seconds and the operators were polite.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having difficulties with the Alarm Response Centre during your first weeks using your Alarm Equipment. I would like to assure you that a full log of your comments has been raised and shared with the appropriate department for further review. I have also shared your kind words about our staff with the relevant people, who will appreciate hearing positive reinforcement. Kind Regards, Cordelia

Posted 1 year ago

“Excellent customer service and very speedy delivery followed by easy installation. Very happy with the service provided”

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Posted 1 year ago

“Item delivered on time and as described.. great service 5stars”

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Posted 1 year ago

“Good customer service. Even with a little problem with the pendant”

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Posted 1 year ago

“I feel much more relaxed knowing I can be contacted if I fall or feel unwell. As life changes in many ways as you get older and it gets lonelyer. I have my daughter Aileen to thank for signing me up . She is avery good daughter and friend . Thank you all so much. You'res Maureen Hathaway.”

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Posted 1 year ago

“From start of ordering to final alarm test amazing. Only had alarm installed on the Friday and the following Monday my elderly Mother activated it quick response and paramedics where in situ while I arrived at my Mothers house 18 mile trip to her. Highly recommend to get one installed for your elderly parents.”

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Posted 1 year ago

“Excellent service during my recent breakdown caused by thunder storm”

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Posted 1 year ago

“Fast delivery. Really sturdy construction. Easy to install and set up. Very pleased”

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Posted 1 year ago

“Purchased for my mother i now have peace of mind she is safe”

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Posted 1 year ago

“I was perfectly happy with the service until I was forced to change my BT landline from the old copper wire to the new digital voice. The old analog Lifeline unit was not compatible. Tried with 2 new digital units supplied by Lifeconnect24. but still very intermittent service, not as reliable as the old technology. BT Openreach have replaced all the wiring inside my home and still nothing better. Have grave concerns that BT routers only;y have a backup with a battery (at an extra cost) for 30 to 60 mins in the event of a power outage. I live in an area with poor or no reliable GPS/mobile phone signal indoors. However, after numerous calls and various technical help from LifeConnect I finally, it would appear to have a system that works, with an analog box connected to the router. This will of course not work if the power goes off so I now have to have a fully charged mobile to hand at all times in the hope that there will be a signal, its less reassuring than ever, so will see if this system does improve as the digital rollout reaches its end point of Dec 2025. I would have given five stars but did need to contact the CEO of Lifeconnect before we have only this week arrived at this point, this started at the end of February when my home phone went digital. I now need to find a power source that will work with the router for longer than 30/60 mins in power outage..... the last power outage was off for almost 36 hours, the Life Connect has a battery, but of course, there is no copper wire phone to connect it too. Perhaps we need to return to semaphore flags. Wayne and Nick have been most helpful in this final set up but I need my faith restored that telephone providers and the telecare providers are working in partnership, Lifelines did provide just that, but now it could well be a matter of life or death.......a move backward in end-user support. If anyone has had problems finding solutions to improve the router emergency backup time..... i would welcome their comments. BT only offer their 30/60 min battery at a cost of £95 per unit, you can only purchase one and it takes 16.5 hours to recharge. Thank you...”

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Posted 1 year ago

“Everyone at lifeline very helpful would recommend”

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Posted 1 year ago

“Every time I use the emergency alarm, either accidentally or to test it, the response is swift and the staff are so lovely and patient. They genuinely seem to care and are always helpful and friendly. I recently requested a new wrist strap via email and received one by return of post. Excellent service and good value considering the peace of mind it brings to me and my family. Highly recommend.”

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Posted 1 year ago

“So far a great experience Everyone had been super helpful and a pleasure to talk to Unit arrived the day after ordering Keep up the good work”

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Posted 1 year ago

“Your representative fixed a safe by our front door. I cannot open the safe. I contacted you to tell you this and I was told that someone would contact me. So far nothing has happened.”

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Posted 1 year ago

Dear John, Thank you for your review today and for letting us know that you are having issues with the Keysafe. I am sorry to hear that such trouble has been created following the installation of the Safe, and would like to assure you that the matter has been raised with the appropriate departments for further review. As such, a member of our Team will be in touch as soon as possible to resolve the matter. Kind Regards, Cordelia

Posted 1 year ago

“Do not use this company. I have never been spoken to in such a rude manner as I was yesterday. They have apparently sent my Dad a new fob and we've not received it. Told the operator we hadn't received it and his response was "if that's the truth". Told him I'm not a liar and I take exception to being accused of being one. I then told him I was sitting with my Mum who has late stage Dementia and didn't want to get into an argument where she could hear. His response "that's not my problem". Well, at this point I hit the roof and told him to get his Manager to call me back. He said it can take 10 days for a call back. Within 1 hour his Manager rang and said he had listened to the call and apologised for what was said and he would speak to the individual. Told him I'm too angry to listen to his apologies and to train their staff better. Also asked him how do elderly people cope with their appalling "customer service". Taking this further and reporting them to their Regulatory Body. THIS IS NOT ACCEPTABLE FROM ANY COMPANY LET ALONE ONE DEALING WITH THE ELDERLY AND VULNERABLE.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback on the Service and for providing your comments in such a comprehensive matter. We solicit feedback of any nature from our clients, as it is a critical part of improving our offerings as much as is possible. However, I am sorry to hear that you have been so dissatisfied with your experience with our Customer Service Team over the past few days. I would like to assure you that the matter has been escalated to the appropriate departments for future review. Additionally, I can confirm that both sides have been conferring privately to try and resolve the matter amicably, including a private message sent by myself just prior to this reply. Kind Regards, Ash

Posted 1 year ago

“Very, very quick delivery. After installation, always quick to answer the phone, helpful and pleasant”

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Posted 1 year ago

“Thank you for helping me and supplying me with new equipment.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,876 reviews