LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice, compact items. Fairly easy to understand instructions. Perhaps too many items to read. Elderly people like to keep things simple and clear. Suggest a booklet that contains all the instructions in one format rather than separate sheets of instructions. Also, try to be kind to our weakening eyesight. Make the print and diagrams really clear. Thank-you for the help and reassurance that I received over the telephone when needed.”

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Posted 2 years ago

“Great service arrived next day.”

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Posted 2 years ago

“This company is out to take advantage of vulnerable customers. I ordered an alarm in July. When it arrived, contrary to the website stating that it is easy to set up, it really wasn’t. My parents have broadband and it turns out after numerous calls with the contact centre, that their phone line was not compatible. One technical support agent told us there was a fault with the alarm itself and we had to return it and they would send us a new one with a special adapter in it. A new alarm was sent without the adapter! After further calls, we finally gave up trying to set this up. I was advised by the customer service agent that I would get a full refund as it was during the 30 day cooling off period. However only €37.47 of the initial €139 was refunded- for something that didn’t even work. I also found the service appalling and sometimes when I was contacting lifeline by mobile phone, the calls were either not answered or took ages to answer. I contacted them again to query why I was not refunded the full €139 and I was advised it was the due to the set up fee! But it was not set up!! I can’t find anywhere on the website where it advises that I would be charged over €100 even if the device was returned and it didn’t work for us. Even on the phone, I was not advised of this. I have to say, I wouldn’t have ordered it if the company was clear on their website how much the set up fee was. I will be pursuing my complaint further in order to retrieve my money. Be warned about this company!”

Helpful Report

Posted 2 years ago

Hello Yvonne, Thank you for your review today and for taking the time to leave your feedback regarding the Service. I am sorry to hear, however, that you have been dissatisfied with the cancellation of the Service. I can confirm that I have written you a private message to hopefully ameliorate your concerns. Best Wishes, Cordelia

Posted 2 years ago

“Ordered a key safe already have life line pendant which is very good for my mother and easy to use.”

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Posted 2 years ago

“Only had alarm for a few days but all working ok.”

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Posted 2 years ago

“Good service very helpful and polite”

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Posted 2 years ago

“Really happy with the personal alarm we had installed for my Mum. However, disappointed that she had contacted you at least twice over several months to say she had a flashing light on the base unit. Each time she was informed some sort of replacement would be sent out but nothing arrived. Finally after phoning you again a complete replacement has now been sent out and she has installed it.”

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Posted 2 years ago

Hello Pamela, Thank you for leaving your feedback on the Service and for taking the time out of your day to do so. We are happy to hear that you are pleased with the Personal Alarm Service thus far. However, it is concerning to hear you faced some difficulties with getting a response to an earlier query. I would like to assure you that the matter will be raised with the appropriate department for further review. Best Wishes, Cordelia

Posted 2 years ago

“i hope this one works okay this is the fourth box i have had”

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Posted 2 years ago

“Took days to set up. I paid for the fall programme but that failed to work or it did work once when we tested it. The £10 discount which I requested when I ordered was not taken off the invoice. Although I have requested several times a new invoice it does not arrive”

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Posted 2 years ago

Hello Gillian, Thank you for your review and for taking the time to leave your feedback on the Service. However, I am sorry to hear that you have been dissatisfied with some aspects of the Service thus far. I can confirm that I have written you a private message with the aim of resolving your concerns. Best Wishes, Ash

Posted 2 years ago

“We have only had the alarm less than a week but from ordering it and installing it all went well and the ladies we spoke to whilst testing were friendly and helpful. My mum is very happy with the watch rather than the pendent and feels much more reassured when going in the garden. So far so good.”

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Posted 2 years ago

“Lifeline delivery was not complete and I had to return so me of the contents.”

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Posted 2 years ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. However, I am sorry to hear about some difficulties you have experienced with the delivery of the equipment. I can see from the notes on your account that the matter has now been resolved and I would like to assure you that your feedback has been raised with the relevant department for future review. Best Wishes, Ash

Posted 2 years ago

“Easy set up and use, good service now in constant use, need advice on checking battery etc is still functional”

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Posted 2 years ago

“Excellent service. Had an issue with base unit & they have just replaced it no questions asked”

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Posted 2 years ago

“Spoke to Jason and he was amazing. 10/10 would recommend”

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Posted 2 years ago

“This is an amazing service, I used it for my mum, she has unfortunately passed away but i would recommend the service to anyone, it gives you total piece of mind that a loved one can get help or assistance immediately”

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Posted 2 years ago

“Simple process quick delivery, easy installation”

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Posted 2 years ago

“I have been very satisfied so far with everything but it is taking awhile for me to get everything set up. At present I am expecting a return label from you so that I can return the Keysafe which has been replaced. It will take me a day or two to setup because I am away for a few days this week”

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Posted 2 years ago

“Service was very good, alarm received within prompt timeline. Easy to set up and test. Only issue is the annual service plan which when being a existing customer you get a worse deal then being a new customer, to get the same offer you are expected to return the unit and receive another unit which is the same and is therefore a complete waste of time and effort to do. Please consider a better option for returning clients year on year!”

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Posted 2 years ago

“We received the alarm the day after ordering Easy to connect with helpful instructions . After 7 days my husband said he would prefer a pendant alarm not a wrist version Customer Service were very helpful and a pendant arrived the following day. Excellent”

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Posted 2 years ago

“Unsure at the moment - seems no connection between advisors from a previous days call --”

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Posted 2 years ago

Hello Christine, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with our Customer Service Department over the past few days. I have raised the matter with the relevant department for further review. Best Wishes, Ash

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews