LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the lifeconnect system. We purchased it to give us peace of mind for our 98 yr old mum who has had a couple of falls recently.”

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Posted 1 year ago

“Finding the right supplier for a personal alarm service can be daunting. I began with my local County County plus 4 recommendations from Which. By the time I got to the fifth I understood the "lingo" and knew what to choose. The Customer Services staff at LifeConnect24 are patient and proficient. Explanations no trouble. We no longer have a landline and so I needed a Sim Card system. I also wanted a discrete pendant. I did not want a bright red or orange button sitting on my chest. Their price was competitive so I signed up. When the alarm box and pendant arrive they have to be set up. Again Customer Services were endlessly patient and the 24 hour Care Line staff polite and kind. It's all very easy. I am in my seventies and prone to falling. I now feel very safe and secure. I recommend LifeConnect24 without hesitation.”

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Posted 1 year ago

“We upgraded Mum to this after a spell in hospital. Unfortunately she had two falls within 48 hours after returning home. Both falls went undetected via the upgraded Lifeline app.”

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Posted 1 year ago

Good Afternoon, We would like to express our appreciation for you having taken the time to leave your feedback regarding the Service. We welcome comments of any nature from our clients, as they are crucial to improving the Service in future. However, we are dismayed to hear that you have had difficulties with the equipment thus far. I have sent you a private message to try and resolve the issue. Kind Regards, Ash

Posted 1 year ago

“Service was good and the response to our first activation was perfect. Thankyou.”

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Posted 1 year ago

“Excellent service and very helpful staff.”

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Posted 1 year ago

“Excellent service when dialing in, to set up the machine”

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Posted 1 year ago

“Efficient and pleasant service”

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Posted 1 year ago

“The people I spoke to in Customer service and the alarm team were very helpful. This is the first time in having an alarm so I was confused and disappointed that when it arrived there were no instructions in the box on how to set up and connect to WiFi.”

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Posted 1 year ago

“Happy l desided to get lifeline and family are are now releaved”

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Posted 1 year ago

“Easy to order.had to submit information 3times.Alittle frustrating.installation manual a little different to experience.”

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Posted 1 year ago

“Super efficient- I am very impressed”

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Posted 1 year ago

“Am very pleased to be with lifeline as know if I need to be in touch you will help me straight away”

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Posted 1 year ago

“Excellent service and equipment.staff covering the system are very well aware of customers queries and are well trained to cope.”

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Posted 1 year ago

“I did a lot of research looking for the right kind of alarm and monitoring system for my mother, before arriving at LifeConnect24 as having the most suitable product and at very good value. I received very detailed and trustworthy advice from the team before making the final decision. The pendant is small, light and attractive (which was important to my mother). The base station took seconds to install. One communicates through it with a helpful team to finalise set up and for periodic checking. No chatbots or automated answers, but nice, real people! Everything has worked smoothly, and the team has also been helpful when the time has come to close down the account.”

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Posted 1 year ago

“Excellent service and responsiveness, polite and helpful and of course, always there which makes a refreshing change. The only minor niggle was the first pendant didn't trigger the device from the garden, a new one sent and slightly better range”

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Posted 1 year ago

“Easy to install and gives me peace of mind.”

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Posted 1 year ago

“Very pleased with the service and helpful advice received on setting up. Answered straight away when testing we had connected correctly.”

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Posted 1 year ago

“You obviously don not communicate with each other....will say no mor”

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Posted 1 year ago

Dear Tina, Allow me to express our appreciation for you taking the time to leave your feedback on the Alarm experience thus far. We are always gladdened to hear of the Service from the perspective of our users, as such comments are invaluable to furthering our goal of providing the best possible level of care in future. With that said, it does sadden me to hear that you have been unhappy with some aspects of the set up process so far. Please rest assured that all reports of ill-will are shared with the relevant department for review. I have also checked the notes on your account and have confirmed that appropriate assistance has been rendered by our Customer Service Team and the matter resolved satisfactorily. Kind Regards, Cordelia

Posted 1 year ago

“product good and service good”

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Posted 1 year ago

“Really easy set up and use. I filled out the starter form and that was the most challenging thing about this system but easy. I tested the equipment by simply pressing a button and then it was all sorted and ready to go. Could not be happier with the product so far and I feel safer with the piece of mind of moving around at home and help being called if needed.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,876 reviews