“We have only had the alarm less than a week but from ordering it and installing it all went well and the ladies we spoke to whilst testing were friendly and helpful. My mum is very happy with the watch rather than the pendent and feels much more reassured when going in the garden.
So far so good.”
Hello Pamela,
Thank you for your review today and for taking the time to leave your feedback on the Service.
However, I am sorry to hear about some difficulties you have experienced with the delivery of the equipment. I can see from the notes on your account that the matter has now been resolved and I would like to assure you that your feedback has been raised with the relevant department for future review.
Best Wishes,
Ash
“This is an amazing service, I used it for my mum, she has unfortunately passed away but i would recommend the service to anyone, it gives you total piece of mind that a loved one can get help or assistance immediately”
“I have been very satisfied so far with everything but it is taking awhile for me to get everything set up. At present I am expecting a return label from you so that I can return the Keysafe which has been replaced. It will take me a day or two to setup because I am away for a few days this week”
“Service was very good, alarm received within prompt timeline. Easy to set up and test.
Only issue is the annual service plan which when being a existing customer you get a worse deal then being a new customer, to get the same offer you are expected to return the unit and receive another unit which is the same and is therefore a complete waste of time and effort to do. Please consider a better option for returning clients year on year!”
“We received the alarm the day after ordering
Easy to connect with helpful instructions .
After 7 days my husband said he would prefer a pendant alarm not a wrist version
Customer Service were very helpful and a pendant arrived the following day. Excellent”
Hello Christine,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been having trouble with our Customer Service Department over the past few days. I have raised the matter with the relevant department for further review.
Best Wishes,
Ash
“Ordered and delivered as promised within 48 hours. Easy to set up and the staff who did the checks with my 90 year old mum were friendly, polite and put her at ease, excellent service.”
“2 alarms returned as both failed to work despite great efforts by your team members to help set them up.I have no complaint with the service I received - everyone I spoke to was very courteous and helpful - but I found the problems with the equipment very stressful and decided not to pursue the matter further. I am currently waiting for a refund of my payment of £210.
Hazel Tozer.”
