“Very helpful staff on the chat when I was trying to complete the forms online. It arrived next day, as advertised, and was very easy to set up. When testing the system, the staff were very friendly and helpful. I would recommend.”
“It still is going wrong. From this morning, when your package arrived, through to now, at 4pm, we have been attempting a connection and a test call and I have been put through from pillar to post, with differing levels of 'technical support', resulting in no communication/connection, which does not augur well for the future. I am 78 years of age and disabled, and please correct me if I am wrong, I believe I am in the category you most purport to serve. Is this the service I can expect if I allow our contract to continue? Jennifer Lawrence NN6 7RR”
Hello Jennifer,
Thank you for your review and for taking the time to provide feedback on the Service.
However, we are saddened to hear that you have had trouble with setting up the Alarm. Please be assured that your feedback has been raised with the appropriate department for further review.
I can also see from our records that a member of our Team has been in touch to resolve your concerns.
Best Wishes,
Fiora
“Have never had to use the service because of a fall or similar but the pendant gives me peace of mind for unexpected happenings.
Recently the pendant would not charge beyond " good " .... No "excellent "
Rang one evening...very kind and understanding man took the details and the following morning a new pendant etc was received. Couldn't get better service than that. Thank you.”
“Please be aware that the equipment provided to you appears to remain under ownership of the company, all of which must be returned when you cancel your agreement. I have been charged £49 for the 5 year old fob that was not returned. As yet I am unable to find the following information on my receipt of order email
1. The statement the equipment is effectively rented and must be returned in order to cancel the subscription and obtain a refund for a service no longer required.
2. A breakdown of the cost of replacement items or charges incurred for failure to return all of the equipment.
Transparency is important.”
Dear Ed,
Thank you for taking the time to leave your feedback on the Service today. We appreciate comments of any nature from our clients, as they form a crucial pillar that supports the betterment of our Service for all who use it.
However, it is disheartening to hear that you have been unhappy with the cancellation procedure on the account. I can confirm that a private correspondence has been conducted between us on this issue in the hopes of clarifying our policies.
I would also like to confirm that your comments on transparency have been shared with the Department responsible for our website.
Kind regards,
Cordelia
“Operators are helpful and friendly, but the call centre is definitely not ideal for an elderly person who may have hearing problems. When you call, you can hear other conversations going on, people whistling (particularly annoying) and the operators talk quite quickly which is not a problem until you are elderly, have hearing problems and are stressed.
Also the 'button' that you wear on your wrist is very cumbersome, and had we realised the size of this and the large strap we would probably have chosen a different system.
However, saying that, when we have tested the device, the call was answered within 30 seconds and the operators were polite.”
Good Afternoon,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been having difficulties with the Alarm Response Centre during your first weeks using your Alarm Equipment.
I would like to assure you that a full log of your comments has been raised and shared with the appropriate department for further review. I have also shared your kind words about our staff with the relevant people, who will appreciate hearing positive reinforcement.
Kind Regards,
Cordelia
“I feel much more relaxed knowing I can be contacted if I fall or feel unwell.
As life changes in many ways as you get older and it gets lonelyer.
I have my daughter Aileen to thank for signing me up .
She is avery good daughter and friend .
Thank you all so much.
You'res Maureen Hathaway.”
“From start of ordering to final alarm test amazing. Only had alarm installed on the Friday and the following Monday my elderly Mother activated it quick response and paramedics where in situ while I arrived at my Mothers house 18 mile trip to her. Highly recommend to get one installed for your elderly parents.”
