“A recent operation was caused by an event at home which needed immediate attention and took two hours to get - now I have Lifeline I am more confident as I live on my own and once inside with doors and windows closed there is no chance of getting anyone to hear my cries.”
“Set up the Lifeline24 alarm for my mum this afternoon.
Instructions clear and easy to follow.
Good connection to the Call Centre and in a few minutes everything was completed.”
“I was really worried about setting this up for my mum but the instructions were REALLY straightforward and I did it without any problem and the test run was simple. Your callers were very polite and friendly. I hope my mum never has to use this service but I am confident if she has too it will all work well. Thankyou”
“Rang to enquire about an alarm system for my mother and the person I spoke to was helpful and did not rush me in any way and explained things clearly.”
“Got the lifeline for my mum who’s 90 who recently had a fall at home and we didn’t know. Feel so much better knowing that she can let someone know quickly if she’s in difficulty worth every penny for peace of mind .”
“The whole process, from ordering the pendant online one afternoon to receiving it the next morning, then setting it up using the printed instructions and interacting with the operators on the other end of the line, was very easy. Hopefully the alarm will not need to be used, but if it is I am confident the system will work well.”
“Ordering procedure was straightforward and delivery as promised.
Instructions to set up were good.
On set up the unit dialled the wrong number. Not a good start. The help team response was reassuring but on testing again I could here the helpers voice clearly but she could only here me intermittently. A new unit will be delivered in a couple of days but this means a wasted trip from Huddersfield to Harrogate and having to do it all over again. Very disappointed and now worried about future reliability. Help team are courteous and well trained.”
“I ordered a life line 24 system for my father, i ordered it Friday afternoon and it came Saturday afternoon, I installed it on the Sunday and the set up was so simple the call handlers do it all for you.
I’m so happy my father has this protection as it gives the whole family piece of mind.”
“Good website. Easy to order and arrived the next day. Really quick to set up. Testing was simple. All dealings with Lifeline staff was very helpful and friendly. Gives peace of mind for us knowing our parents can get help quickly.”
