LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.66

4.7 Rating 7,917 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful customer service ,very good price compared to other company's. I haven't received mine yet as I only ordered last night so I'll keep you up to date”

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Posted 1 year ago

“Having just received the alarm etc I feel Life Connect 24 has been very efficient & quick in responding to delivery & collating information.”

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Posted 1 year ago

“My mum has had this alarm now for the past year and we have found the people at the end of the phone very helpful, calm , patient and friendly. Everything needed was sent out quickly and arrived next day. It’s added peace of mind for mum and her family.”

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Posted 1 year ago

“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”

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Posted 1 year ago

“Nice, compact items. Fairly easy to understand instructions. Perhaps too many items to read. Elderly people like to keep things simple and clear. Suggest a booklet that contains all the instructions in one format rather than separate sheets of instructions. Also, try to be kind to our weakening eyesight. Make the print and diagrams really clear. Thank-you for the help and reassurance that I received over the telephone when needed.”

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Posted 2 years ago

“i hope this one works okay this is the fourth box i have had”

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Posted 2 years ago

“We have only had the alarm less than a week but from ordering it and installing it all went well and the ladies we spoke to whilst testing were friendly and helpful. My mum is very happy with the watch rather than the pendent and feels much more reassured when going in the garden. So far so good.”

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Posted 2 years ago

“Service was very good, alarm received within prompt timeline. Easy to set up and test. Only issue is the annual service plan which when being a existing customer you get a worse deal then being a new customer, to get the same offer you are expected to return the unit and receive another unit which is the same and is therefore a complete waste of time and effort to do. Please consider a better option for returning clients year on year!”

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Posted 2 years ago

“They are supplied standard in the complex where I live”

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Posted 2 years ago

“2 alarms returned as both failed to work despite great efforts by your team members to help set them up.I have no complaint with the service I received - everyone I spoke to was very courteous and helpful - but I found the problems with the equipment very stressful and decided not to pursue the matter further. I am currently waiting for a refund of my payment of £210. Hazel Tozer.”

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Posted 2 years ago

“Purchased for my Dad who is home alone recovering from a stroke.Arrived promptly, and very easy to set up. The response team and very efficient, professional and courteous - as within days my Dad triggered his alarm - and it was death with very well. The only gripe I have is the quality of the wrist alarm provided. The plastic strap appears a bit cheap and flimsey, I would have expected something a bit more robust like a silicone strap. Apart from that, I'd definateky recommend this system. It provides that all round peace of mind at a reasonable cost. As we've had to self-fund this was an important factor.”

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Posted 2 years ago

“Good bit of kit though a bit clunky and heavy. It has a hair trigger so try not to catch it Great though I love it.”

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Posted 2 years ago

“My unit was a replacement as the battery was too low in my old one. I am 87 years old very deaf and mobility is a problem. My family all live far away so I would have been grateful for help in setting up the new unit. A friend kindly helped in the end.”

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Posted 2 years ago

“There were a few problems setting up the new alarm which I found difficult to manage, so I got panicky. This in itself leaves me more liable to fall. I think I dealt with 4 different responders, so had to keep repeating myself. I found the whole process very frustrating, particularly since I only got a new alarm earlier this year and would question the necessity for anothere.”

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Posted 2 years ago

“Very useful and helpful”

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Posted 2 years ago

“Good customer service. Even with a little problem with the pendant”

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Posted 2 years ago

“I was perfectly happy with the service until I was forced to change my BT landline from the old copper wire to the new digital voice. The old analog Lifeline unit was not compatible. Tried with 2 new digital units supplied by Lifeconnect24. but still very intermittent service, not as reliable as the old technology. BT Openreach have replaced all the wiring inside my home and still nothing better. Have grave concerns that BT routers only;y have a backup with a battery (at an extra cost) for 30 to 60 mins in the event of a power outage. I live in an area with poor or no reliable GPS/mobile phone signal indoors. However, after numerous calls and various technical help from LifeConnect I finally, it would appear to have a system that works, with an analog box connected to the router. This will of course not work if the power goes off so I now have to have a fully charged mobile to hand at all times in the hope that there will be a signal, its less reassuring than ever, so will see if this system does improve as the digital rollout reaches its end point of Dec 2025. I would have given five stars but did need to contact the CEO of Lifeconnect before we have only this week arrived at this point, this started at the end of February when my home phone went digital. I now need to find a power source that will work with the router for longer than 30/60 mins in power outage..... the last power outage was off for almost 36 hours, the Life Connect has a battery, but of course, there is no copper wire phone to connect it too. Perhaps we need to return to semaphore flags. Wayne and Nick have been most helpful in this final set up but I need my faith restored that telephone providers and the telecare providers are working in partnership, Lifelines did provide just that, but now it could well be a matter of life or death.......a move backward in end-user support. If anyone has had problems finding solutions to improve the router emergency backup time..... i would welcome their comments. BT only offer their 30/60 min battery at a cost of £95 per unit, you can only purchase one and it takes 16.5 hours to recharge. Thank you...”

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Posted 2 years ago

“Very pleased with the lifeconnect system. We purchased it to give us peace of mind for our 98 yr old mum who has had a couple of falls recently.”

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Posted 2 years ago

“The people I spoke to in Customer service and the alarm team were very helpful. This is the first time in having an alarm so I was confused and disappointed that when it arrived there were no instructions in the box on how to set up and connect to WiFi.”

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Posted 2 years ago

“Easy to order.had to submit information 3times.Alittle frustrating.installation manual a little different to experience.”

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Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,917 reviews