LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.66

4.7 Rating 7,917 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service but we ordered on a Wednesday and asked for the delivery to be on the Friday. It was delivered on the Thursday when we were out and a neighbour had to take it in! Nevertheless all went well and installed in a satisfactory way. I thought there would be a wireless connection to our router. The size of the table on which the router is sited is small and not able to be moved or changed to a better position so impossible to fulfil the recommended one metre apart. Perhaps this should be clarified in the sales pitch?”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your thoughts on the Service. I am very glad to hear that you were satisfied with the majority of the Service you have received thus far and I hope for continued contentment well into the future. In order to make that wish more feasible, I am pleased to confirm that your comments on the less exemplary aspects of your experience thus far has been shared with the appropriate department for further discussion. If you require any additional assistance, please do not hesitate to contact us again in any matter that best suits you. Best wishes, Ash Lifeconnect24 Administration Team

Posted 1 year ago

“Wuick and accurate. Device does what it promises. Response team quick and polite at set up stage. Wrist bracelet button device is a bit chunky”

Helpful Report

Posted 1 year ago

Hello Kathleen, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Setup was easy in spite of a glitch which you were able to fix online.”

Helpful Report

Posted 1 year ago

Hi Dyson, Thanks for taking the time to leave a review. We're pleased to hear that you're happy with the service and that we could assist you with the glitch you experienced. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“After having serious falls this is peace of mind”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and that it is providing you with peace of mind. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Very happy with service received although it was delivered on a different day to that requested.”

Helpful Report

Posted 1 year ago

Hi Jean, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and can only apologise that your alarm was delivered on a different day than expected. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Excellent service but the completion of the on line gorm needs a bit of attention. Wasn't telling me what wasn't completed properly”

Helpful Report

Posted 1 year ago

Hi Kelvin, Thanks for taking the time to leave a review. We're pleased to hear that you are happy with the service and will be sure to look into your comments regarding the online form. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I am pleased with the service I received following receipt of the alarm. Unfortunatey I received a watch, when I thought I ordered a pendant. Unfortunately I cannot wear watches as the irritate my skin. Is it possible to have it replaced please.”

Helpful Report

Posted 1 year ago

Hello Margaret, Thank you for your review. I am sorry to hear that the wrist device is causing you some irritation. I have now arranged for a member of our Customer Contact Centre to get in touch to discuss switching to a neck variant. If you have any further questions or queries, please do not hesitate to ask. Best wishes, Ash

Posted 1 year ago

“All seems well except the distance quoted up to 100m. My mother’s greenhouse is less than 100m from her house yet there is no coverage there. Minimal mobile reception steered us away from GPS and we need a fall decector.”

Helpful Report

Posted 1 year ago

Hello Susie, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service overall, but apologise that the range of your alarm hasn't been as expected. Our fall detector alarms have a range of up to 100m, though this can be reduced by thick walls. If you would like additional information, please call our customer service team on 0800 999 0300 and we will be happy to help find a solution. Kind regards, LifeConnect24

Posted 1 year ago

“The service over the phone is fantastic but the online and in-box instructions are over simplified and lack important details like how to pair a pendant to the base station and how to setup the WiFi backup connection. Had to call the helpline to complete the setup.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and will take your comments onboard regarding the instructions provided. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Was good but want to know if you install a safty box outside my front door”

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Posted 1 year ago

“Very pleased”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you for taking the time to leave a review. We're pleased to hear that you're happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“I have only just filled in the form it's early days to give a review. The gentleman who sold it to me was understandably charming and helpful!”

Helpful Report

Posted 1 year ago

“After confusion caused with being quoted so many prices for the same programme, I was was eventually dealt with by Harry who was extremely helpful, patient and friendly and I have accepted the price he gave and I am now installed and registered with you for the next year. I also found the team very helpful with my test calls”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry that there was some confusion around pricing, but are pleased to hear that Harry was able to assist you and that you are happy with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“The set up instructions were very quick and simple.the operators were very prompt and polite”

Helpful Report

Posted 1 year ago

“Service seems fine, base unit works OK, the only issue is that when testing there seemed to be some distortion on the line when speaking to the telephone operatives, and my mum (who wears hearing aids) could hear the volume fine but couldn't pick out their words very well. It's not the base unit speaker, because she found the automated part of the call response to be much clearer.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you had some unexpected trouble with the equipment. I would like to be able to render assistance but I have been unhappy to locate an account in our records with the details provided. As such, if you would like to discuss this matter further, I would heartily implore either calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 1 year ago

“Good: response time is quick both by Customer Services and when the alatm is activated, which has happeneed occasionally by mistake ot for testing. Bad: theyl have a policy of charging the renewal over a month in advance of the start of the period. This prevents me from paying by direct debit, as I know no other service which takes money so much in advance.”

Helpful Report

Posted 1 year ago

“Very helpful in nearly all respects. Only minor issue was that did not get a dispatch email or tracking number for Royal Mail so took a few phone calls to resolve that and receive the product. Settling up was easy and everything else was very good.”

Helpful Report

Posted 1 year ago

Hello Jeremy, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with the service and apologise for any inconvenience regarding the dispatch and tracking. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 1 year ago

“Prompt service.”

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Posted 1 year ago

“Harry was extremely helpful over the phone. Haven’t received the alarm yet but the service ordering the product was very easy. He was happy to answer and questions and walk through every step of the process.”

Helpful Report

Posted 1 year ago

“all tests properly concluded BUT payment terms not yet finalised for CHANGE to ANNUAL payment NOT quarterly”

Helpful Report

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,917 reviews