“Lifeline24 once denied my request for ambulance when i was having angina . I am heart patient , diabetic, deaf and in wheelchair . I was a domestic violence victim . Due to a DV incident i had to call police . a grumpy police officer was there. He was rushing off and very arrogant. so he told Lifeline24 call handler that he believe i am okay and no need medical assistance. Then life line24 call handler told me, they don't have any special privilege for call ambulance. And ended my call. This is very unreliable service . Dont waste money on it. You will pay money but there will be no guarantee that they will assist you. I am looking forward to take legal action for not calling ambulance when they are aware of my heart condition.”
Good Morning,
Thank you for your review and for taking the time to leave your feedback on the Service.
We are sorry to hear that you have felt let down by the Service thus far and would like to assure you that a full report of your concerns has been compiled and shared with the appropriate department for further review.
I would be more than happy to proffer additional assistance for you, but have been unable to locate your account in our records with the information provided. As such, if you would like to discuss this matter with us in hopes of an amicable solution, you can do so by either calling us at 0800 999 0400 or by emailing info@lifeconnect24.co.uk.
Best Wishes,
Cordelia
“We live our later years confident in the knowledge that Lifeconnect 24 will be there for us should the need arise. It is a great comfort. Great customer service!”
“Have cancelled my order because at 91 years old I didn't expect to have to set it up on my own. I have sent equipment back I am still waiting for m6 refund.”
Hello Teri,
Thank you for your review today and for taking the time out of your day to share your feedback on the Service.
I am sorry to hear that you were dissatisfied with the requirement to install the equipment. We have endeavoured to make the process as easy as possible, but I will be certain to share your feedback with the relevant departments for future review.
Best Wishes,
Cordelia
“The process has been so easy to follow and the service has been wonderful.
Setting up was very simple too and there was a query over the pendant connecting with 'the box' on set up and the service team were wonderful and couldn't have been more helpful. Sorted in about 5 mins.
All in all, very happy with my purchase and really impressed with the service!
It gives me peace of mind that my dad will have support 24/7”
“The alarm doesn't work outside our home. We have been persuaded to try an upgrade but it hasn't arrived yet.
When the alarm does work it is the base that talks - it is unlikely to be in hearing distance from the user...”
Hello Alice,
Thank you for taking the time to leave your feedback on the Service.
I am sorry to hear that you have had a few difficulties with the set-up of the Alarm. I have written you a private message to further assist with the matter and have raised the matter with the appropriate departments for further review.
Best Wishes,
Ash
“Very helpful sales team, easy installation and the test call to emergency response team again were polite and helpful. One or two problems with test call soon ironed out.”
“Very pleasant staff to deal with a swift completion of order
Fitting instructions easy to follow
.Recommended by local council after consultation at hospital.”
