“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”
“Key safe purchased for my elderly Mum, great price (significantly cheaper than Amazon), delivered on 'Next Day' basis by Royal Mail - sadly they messed up delivery (tracking showed it went to the wrong local delivery centre) so it took 2 days, but otherwise I'm really happy.”
“Lifeline24 once denied my request for ambulance when i was having angina . I am heart patient , diabetic, deaf and in wheelchair . I was a domestic violence victim . Due to a DV incident i had to call police . a grumpy police officer was there. He was rushing off and very arrogant. so he told Lifeline24 call handler that he believe i am okay and no need medical assistance. Then life line24 call handler told me, they don't have any special privilege for call ambulance. And ended my call. This is very unreliable service . Dont waste money on it. You will pay money but there will be no guarantee that they will assist you. I am looking forward to take legal action for not calling ambulance when they are aware of my heart condition.”
Good Morning,
Thank you for your review and for taking the time to leave your feedback on the Service.
We are sorry to hear that you have felt let down by the Service thus far and would like to assure you that a full report of your concerns has been compiled and shared with the appropriate department for further review.
I would be more than happy to proffer additional assistance for you, but have been unable to locate your account in our records with the information provided. As such, if you would like to discuss this matter with us in hopes of an amicable solution, you can do so by either calling us at 0800 999 0400 or by emailing info@lifeconnect24.co.uk.
Best Wishes,
Cordelia
“We live our later years confident in the knowledge that Lifeconnect 24 will be there for us should the need arise. It is a great comfort. Great customer service!”
“Have cancelled my order because at 91 years old I didn't expect to have to set it up on my own. I have sent equipment back I am still waiting for m6 refund.”
Hello Teri,
Thank you for your review today and for taking the time out of your day to share your feedback on the Service.
I am sorry to hear that you were dissatisfied with the requirement to install the equipment. We have endeavoured to make the process as easy as possible, but I will be certain to share your feedback with the relevant departments for future review.
Best Wishes,
Cordelia
“The process has been so easy to follow and the service has been wonderful.
Setting up was very simple too and there was a query over the pendant connecting with 'the box' on set up and the service team were wonderful and couldn't have been more helpful. Sorted in about 5 mins.
All in all, very happy with my purchase and really impressed with the service!
It gives me peace of mind that my dad will have support 24/7”
