“What can I say about this service. It is absolutely fantastic. My mum had a fall and only for the alarm it was life saving.
The team member talked to her and contacted me and also rang an ambulance.
Later on the team member rang my daughter to see how my mum was.
This service is worth its weight in gold.
Joanne Lundy”
Hello Joanne,
Thank you for your review. We are pleased to hear that you are satisfied with our service and hope your mum is recovering well after her fall.
Rest assured that our team are always here to support her.
Kind regards,
LifeConnect24
“My daughter first contacted Lifeline 24 on my behalf. The staff answering our questions were helpful and cooperative. We decided to go ahead and place an order
The order was received promptly. The setting up of the equipment was straightforward. Testing was also straightforward and the staff were very efficient and pleasant when we made contact.”
Hello Marie,
Thank you for your review. We are glad to hear that you are pleased by the service you have received. Rest assured that our team are always available to support you when you need them.
Kind regards,
LifeConnect24
“Didi at LifeConnect24 was very helpful and advised what package would suit my mum best. Very polite and informative.
Arrived next day. Staff very helpful whilst setting up the alarm.
I feel this will help all the family and that we have peace of mind on my my still living independently.”
“Excellent service both set up and use. My father in law fell and life connect contacted all responders almost immediately. So great peace of mind that if he falls again he won’t be lying on floor all night. Would highly recommend.”
“When I received the new alarm it didn't work. I spoke to your technical team and they suggested I revert to the old alarm, which partially works and I have returned the new one to you. Not much good.”
Hello,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been having trouble with your Alarm Equipment. I have raised your feedback with the appropriate department.
Please also rest assured that the device you currently possess has the same functionality as the new item that was provided and should entail a reduction in capability.
Best Wishes,
Cordelia
“Nice people to do business with.
Prompt delivery.
Easy to set up.
Easy to use - even for my blind, deaf but still independent 90 year old mum.
Helpful phone help line.
Peace of mind for us when we live 20 miles away.
Prompt returns.
What more can I say - order one.”
“First system arrived and had not had my account linked to it and was then told by customer services “ it is what it is we will have to send another” someone eventually linked it to the account so they would know who’s emergency it was. Replacement unit turned up next day and didn’t work at all.”
Hello Pamela,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been unhappy with the opening notes of your time with the equipment. Please rest assured that I have raised your feedback with the appropriate department for further review.
I can see from our records that your technical issue has now been resolved. Regardless, I would heartily recommend getting in touch with us again if you need any further assistance.
Best Wishes,
Cordelia
“I am very pleased with my Careline SOS GPS Alarm. I have made loops for my trousers so that I can just attach the Key Chain. Today I was collecting water from the Waterbutt for my indoor plants and bent down to turn the tap on, and must have trapped the alarm, quickly a voice said How can I help . I apologised but was told not to worry. It is great to know that I can still go anywhere and be safe.”
“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”
“Key safe purchased for my elderly Mum, great price (significantly cheaper than Amazon), delivered on 'Next Day' basis by Royal Mail - sadly they messed up delivery (tracking showed it went to the wrong local delivery centre) so it took 2 days, but otherwise I'm really happy.”
