LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

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“Failed line immediately recieved a new plug overnight”

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Posted 2 years ago

“I have not needed to use the alarm yet.”

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Posted 2 years ago

“First system arrived and had not had my account linked to it and was then told by customer services “ it is what it is we will have to send another” someone eventually linked it to the account so they would know who’s emergency it was. Replacement unit turned up next day and didn’t work at all.”

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Posted 2 years ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been unhappy with the opening notes of your time with the equipment. Please rest assured that I have raised your feedback with the appropriate department for further review. I can see from our records that your technical issue has now been resolved. Regardless, I would heartily recommend getting in touch with us again if you need any further assistance. Best Wishes, Cordelia

Posted 2 years ago

“All contacts were extremely helpful and polite. The instructions in the leaflet were clear and easy to follow.”

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Posted 2 years ago

“I am very pleased with my Careline SOS GPS Alarm. I have made loops for my trousers so that I can just attach the Key Chain. Today I was collecting water from the Waterbutt for my indoor plants and bent down to turn the tap on, and must have trapped the alarm, quickly a voice said How can I help . I apologised but was told not to worry. It is great to know that I can still go anywhere and be safe.”

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Posted 2 years ago

“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”

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Posted 2 years ago

“Key safe purchased for my elderly Mum, great price (significantly cheaper than Amazon), delivered on 'Next Day' basis by Royal Mail - sadly they messed up delivery (tracking showed it went to the wrong local delivery centre) so it took 2 days, but otherwise I'm really happy.”

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Posted 2 years ago

“Friendly efficient staff, fast delivery, very easy to setup, installation checked easily.”

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Posted 2 years ago

“Friendly and helpful”

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Posted 2 years ago

“Very quick and efficient service when ordering. Easy to set up”

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Posted 2 years ago

“Quick and easy to set up to give you confidence at all times”

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Posted 2 years ago

“The purchase and delivery were excellent, the set up was very good”

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Posted 2 years ago

“Everyone we spoke to in connection with setting this up were all very friendly and helpful”

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Posted 2 years ago

“Lifeline24 once denied my request for ambulance when i was having angina . I am heart patient , diabetic, deaf and in wheelchair . I was a domestic violence victim . Due to a DV incident i had to call police . a grumpy police officer was there. He was rushing off and very arrogant. so he told Lifeline24 call handler that he believe i am okay and no need medical assistance. Then life line24 call handler told me, they don't have any special privilege for call ambulance. And ended my call. This is very unreliable service . Dont waste money on it. You will pay money but there will be no guarantee that they will assist you. I am looking forward to take legal action for not calling ambulance when they are aware of my heart condition.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and for taking the time to leave your feedback on the Service. We are sorry to hear that you have felt let down by the Service thus far and would like to assure you that a full report of your concerns has been compiled and shared with the appropriate department for further review. I would be more than happy to proffer additional assistance for you, but have been unable to locate your account in our records with the information provided. As such, if you would like to discuss this matter with us in hopes of an amicable solution, you can do so by either calling us at 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Best Wishes, Cordelia

Posted 2 years ago

“Very efficient service good clear voice on end of phone when testing very good postal service equipment arriving next day pleased with results”

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Posted 2 years ago

“We live our later years confident in the knowledge that Lifeconnect 24 will be there for us should the need arise. It is a great comfort. Great customer service!”

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Posted 2 years ago

“Thank you for your help and swift response .ka”

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Posted 2 years ago

“Received alarm within just a few hours of placing order. Easy to install and checks carried out efficiently.”

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Posted 2 years ago

“Easy to set up and helpful staff on telephone line.”

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Posted 2 years ago

“Have cancelled my order because at 91 years old I didn't expect to have to set it up on my own. I have sent equipment back I am still waiting for m6 refund.”

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Posted 2 years ago

Hello Teri, Thank you for your review today and for taking the time out of your day to share your feedback on the Service. I am sorry to hear that you were dissatisfied with the requirement to install the equipment. We have endeavoured to make the process as easy as possible, but I will be certain to share your feedback with the relevant departments for future review. Best Wishes, Cordelia

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews