“Bought this about a month ago for my elderly dad who wants his independence but has had falls and hospital admissions.
I can honestly say that, since the purchase with Joss over the phone, to receiving it, installing it and dad having it on him, it is a massive help to me and stops me constantly worrying over him.
Dad has accidentally set it off quite a few times and I've been called each time whether I've been in work or home - they call both numbers to contact me which proves how good the system is and how well it works. Your operators are always courteous and accept that accidental set offs are common with the elderly which is wonderful. Thank you for such a great service.”
“I am now using the lifeline pendant and feel comfortable and safe with it,the gentleman who first explained it to me was so helpful and patient with me I'm so sorry but I can't remember his name but hopefully you may be able to find him an deliver my thanks”
“I have just rang to order a new wrist alarm for my father, the gentleman Tom was unhelpful and I found his manner to be very dismissive. He made me feel very uncomfortable and didn't explain things in a clear manner. I certainly don't think that his customer service was of a good standard.”
Hello,
Thank you for your review and for sharing your experience with the Service.
I am sorry to hear that you were unhappy with a recent interaction with a member of our Staff. Please rest assured that your feedback has been raised the individual involved.
Best wishes,
Ash
“This was an utter shambles - Testing the unit the response was inaudible - We pressed the button on the pendant at 15.00 and I was finally called by the emergency team at 20.00hrs. If this had been a real situation my mother would have been dead.”
Hello,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you were unhappy with the Service as you experienced it.
I have raised your feedback with the appropriate department for further review.
Best wishes,
Ash
“On behalf of my very elderly friend, I feel aggrieved that, despite being told she would pay £135 annually, her second year with you is being charged at £179:88. This should have been made much clearer at the initial purchase.”
“Jos was so helpful over the phone, explaining how it all worked. Placing the order was very straightforward and it’s good to know we’re using/supporting a local Norfolk business. My father activated his alarm recently and family was contacted promptly to offer help. It offers real peace of mind.”
“When I found my alarm box wasn’t working, customer services were incredibly helpful in trying to resolve the issue. In the end they’ve replaced the faulty box straight away and without any difficulty. They’re very helpful and reassuring”
“We bought the life connect alarm from a recommendation from a health professional. We explained when we took it out that mobile signal wasn't good and there was no Internet to the property. Yet we were sent a machine that wasn't right. On 3 occasions we contacted yourselves about the alarm not working including once when my father in law had needed to use it. Noone suggested moving to one that worked from the phone line until this last time of contacting. Then the new machine turns up and wouldn't work and instead of someone getting back to me that day as promised my father in law was yet again left for a weekend with no life line.
The family have been left with what should have been complete peace of mind to now wondering if it will ever work if he actually needs it.
The staff we talked to have been contradictory and at times unhelpful.
I sincerely hope now that this latest equipment will work when he most needs it.”
Hello,
Thank you for your review and for bringing this matter to our attention.
I am sorry to hear that you are presently dissatisfied with the Service as you have experienced it.
I have raised your feedback with the appropriate department for further review.
Best wishes,
Ash
“Carrie spoke to me and was very reasurring that this was the right alarm for my husband .She was very kind and informed me all the ways I that this system could be so helpful and will enable me to have peace of mind Thank you”
