“I have just rang to order a new wrist alarm for my father, the gentleman Tom was unhelpful and I found his manner to be very dismissive. He made me feel very uncomfortable and didn't explain things in a clear manner. I certainly don't think that his customer service was of a good standard.”
Hello,
Thank you for your review and for sharing your experience with the Service.
I am sorry to hear that you were unhappy with a recent interaction with a member of our Staff. Please rest assured that your feedback has been raised the individual involved.
Best wishes,
Ash
“This was an utter shambles - Testing the unit the response was inaudible - We pressed the button on the pendant at 15.00 and I was finally called by the emergency team at 20.00hrs. If this had been a real situation my mother would have been dead.”
Hello,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you were unhappy with the Service as you experienced it.
I have raised your feedback with the appropriate department for further review.
Best wishes,
Ash
“On behalf of my very elderly friend, I feel aggrieved that, despite being told she would pay £135 annually, her second year with you is being charged at £179:88. This should have been made much clearer at the initial purchase.”
“Jos was so helpful over the phone, explaining how it all worked. Placing the order was very straightforward and it’s good to know we’re using/supporting a local Norfolk business. My father activated his alarm recently and family was contacted promptly to offer help. It offers real peace of mind.”
“When I found my alarm box wasn’t working, customer services were incredibly helpful in trying to resolve the issue. In the end they’ve replaced the faulty box straight away and without any difficulty. They’re very helpful and reassuring”
“We bought the life connect alarm from a recommendation from a health professional. We explained when we took it out that mobile signal wasn't good and there was no Internet to the property. Yet we were sent a machine that wasn't right. On 3 occasions we contacted yourselves about the alarm not working including once when my father in law had needed to use it. Noone suggested moving to one that worked from the phone line until this last time of contacting. Then the new machine turns up and wouldn't work and instead of someone getting back to me that day as promised my father in law was yet again left for a weekend with no life line.
The family have been left with what should have been complete peace of mind to now wondering if it will ever work if he actually needs it.
The staff we talked to have been contradictory and at times unhelpful.
I sincerely hope now that this latest equipment will work when he most needs it.”
Hello,
Thank you for your review and for bringing this matter to our attention.
I am sorry to hear that you are presently dissatisfied with the Service as you have experienced it.
I have raised your feedback with the appropriate department for further review.
Best wishes,
Ash
“Carrie spoke to me and was very reasurring that this was the right alarm for my husband .She was very kind and informed me all the ways I that this system could be so helpful and will enable me to have peace of mind Thank you”
“For home use, LifeConnect24 has to be one of the best health support units available.
Behind this, is a truly amazing support group, always welcoming, and willing to help.
If there are any issues, it's very likely the poor communications, especially where mobile cells are weak, and landlines are stretched, totally not down to LifeConnect24, but still they will do their best. Thank you for your support.”
