“Very grateful for peace of mind with Lifeline.
Thanks to everyone being there when we need them. It’s comforting knowing someone is at the end of that little button I wear around my neck.”
“I phoned with some queries and was answered by a very friendly and helpful gentleman who gave me a lot od useful information - and saved me the 20% VAT!”
“Faulty equipment but more importantly upon the occasions I needed to talk to you the response times using both box and phone were far from satisfactory”
“This was a replacement as I was so fed up with having so many false alarms. The replacement came promptly and Matilda talked me through putting it together. I had asked for the previous one to have the sensitivity lessoned. The replacement went off/false alarm less than 24 hours after being set up. When it went off falsely about 7 hours later I asked Customer Services to reduce the sensitivity of the new one!!! This was duly done, and so far so good.
I decided to buy a personal alarm as I have now passed the age when my husband fell down the stairs & knocked himself out. Luckily I heard him. He has since died & I live alone. ( I could not write this below)”
“Got the address wrong and sent the equipment to the wrong address. This meant 1 she didn’t get the equipment and 2 the address was wrong should there be an emergency.
They were very good about sending another out but it wasn’t in the promised timescale”
“Requires two people present for the initial testing and set up , apart from the person needing to use the alarm, especially if testing the maximum range .
Alarm button is very sensitive on the wrist band version to depressions ( which is needed) so the wearer needs to have the mental capacity to be careful when moving around .
Other than this , a very reactive service so far”
“Up until today, i couldn’t fault any staff that have dealt with my mother or through me getting replacement strap for her wrist pendant. Today that changed. Paid for a full years cover in April 24. Mom been in hospital and still is since end of Sept 24. Made the decision when out of nursing home cover. I rang to get a refund of poss 5 months to find no refund policy unless before 30 days of set up. £300 plus paid , less than half used and money lost as no longer need the service or equipment. This year in hindsight i should’ve paid more but monthly. Really really let down and disappointed with it. Stopped direct debit immediately and will never recommend this company again. Sour taste in the end!!!! Fuming.”
