“Customer service virtually non existant. Three attempts to call by phone went unanswered after several minutes on different days. Tech support eventually responded to a request I placed through the emergenc number at the second attempt. Emergency team always answered our call, but a little slow. But at least they answered!”
Hello,
Thank you for your review and for sharing your experience with the Service.
I am sorry to hear that you had difficulties with getting through to our Customer Contact Centre. We do take all efforts to ensure that we answer calls as quickly as we are able and I will be certain to share your feedback with the revelant department for further review.
Best wishes,
Ash
“Good: the machine arrived very quickly. Office friendly and considerate
Not so good: reception when trying to talk to office, very noisy, could not hear instructions
Our problem: user cannot speak so method of reporting problem will not work. our vonnage phone line may be making reply more difficult
Thank you for trying.”
Hello Adrienne,
Thank you for your review and for sharing your thoughts on the Service.
I am sorry to hear that you did not find the Service able to match your needs. I have shared your feedback with the relevant department for further review.
Best wishes,
Ash
“Excelent service, pre-sales advice was helpful and comprehensive. Device was delivered and set-up within 48 hours. After-sales customer service is outstanding. Device easy to set-up and use.
Highly recommended.”
“Very pleased with the service! Just received a new unit and pendant when installing pendant did not recognise the lifeline phone number rang there help line and this was soon sorted.”
“Extremely impressed with this service, from ordering through to delivery and setting up of equipment.
Bought for my 89 year old father who has started to find some difficulty getting around his flat and has had a number of falls, but being stubborn insists on continuing to live his own life to the full in his wn familiar surroundings Set up of equipment was easy with clear instructions and helpful staff interaction during the testing stages. Although initial delays were encountered, which was a little disconcerting, but it was explained they were dealing with a large volume of calls, and were most apologetic. We added the fall detection service for peace of mind.
Father rather likes that he gets a good morning check up every morning since installation, thus making sure that he is okay. I would reccomend installing a key safe thus allowing access to emergency services if the choosen listed contacts are uncontactable and it is necessary for emergency staff to gain access if necessary. Overall we are very satisfied.”
“Ordered my mum’s Lifeline Wednesday afternoon, it arrived Thursday morning and was installed and tested on the Saturday. Very easy for my mum to use. Everyone we have dealt with have been great and very helpful. It has certainly given me peace of mind.”
“From the moment I phoned LifeConnect24 I have been very well looked after - from initial enquiries (Miles was incredibly helpful and friendly) to receiving goods and follow up queries. All round outstanding service. Simple and speedy. Top marks. ⭐️⭐️⭐️⭐️⭐️”
“easy to purchase, easy set up as it was replacing like for like, set up calls answered quickly and politely, also not as expensive as the council lifeline it replaced.”
“I enquired about a lifeline and spoke to Darren who was extremely helpful and explained things to me without being patronising as I am 87, The lifeline arrived next day as promised. I have already accidentally caught my pendant but the staff were very understanding and helpful.Thank you Darren very much.”
