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LifeConnect24 Reviews

4.7 Rating 7,399 Reviews

94 %

of reviewers recommend LifeConnect24

Company Reviews

Product Reviews

4.7

Based on 7,399 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 3rd May 2024

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

LifeConnect24 5 star review on 15th February 2022

LifeConnect24 5 star review on 13th December 2021

23

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter first contacted Lifeline 24 on my behalf. The staff answering our questions were helpful and cooperative. We decided to go ahead and place an order The order was received promptly. The setting up of the equipment was straightforward. Testing was also straightforward and the staff were very efficient and pleasant when we made contact.”

Posted 6 months ago

Hello Marie, Thank you for your review. We are glad to hear that you are pleased by the service you have received. Rest assured that our team are always available to support you when you need them. Kind regards, LifeConnect24

Posted 6 months ago

“Didi at LifeConnect24 was very helpful and advised what package would suit my mum best. Very polite and informative. Arrived next day. Staff very helpful whilst setting up the alarm. I feel this will help all the family and that we have peace of mind on my my still living independently.”

Posted 7 months ago

“Very easy to set up and wonderfully gentle and friendly staff on the phones”

Posted 7 months ago

“Excellent service both set up and use. My father in law fell and life connect contacted all responders almost immediately. So great peace of mind that if he falls again he won’t be lying on floor all night. Would highly recommend.”

Posted 7 months ago

“Great service quick delivery good product”

Posted 7 months ago

“When I received the new alarm it didn't work. I spoke to your technical team and they suggested I revert to the old alarm, which partially works and I have returned the new one to you. Not much good.”

Posted 7 months ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with your Alarm Equipment. I have raised your feedback with the appropriate department. Please also rest assured that the device you currently possess has the same functionality as the new item that was provided and should entail a reduction in capability. Best Wishes, Cordelia

Posted 7 months ago

“Nice people to do business with. Prompt delivery. Easy to set up. Easy to use - even for my blind, deaf but still independent 90 year old mum. Helpful phone help line. Peace of mind for us when we live 20 miles away. Prompt returns. What more can I say - order one.”

Posted 7 months ago

“My Dad fell yesterday and the response was fantastic”

Posted 7 months ago

“Failed line immediately recieved a new plug overnight”

Posted 7 months ago

“I have not needed to use the alarm yet.”

Posted 7 months ago

“First system arrived and had not had my account linked to it and was then told by customer services “ it is what it is we will have to send another” someone eventually linked it to the account so they would know who’s emergency it was. Replacement unit turned up next day and didn’t work at all.”

Posted 7 months ago

Hello Pamela, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been unhappy with the opening notes of your time with the equipment. Please rest assured that I have raised your feedback with the appropriate department for further review. I can see from our records that your technical issue has now been resolved. Regardless, I would heartily recommend getting in touch with us again if you need any further assistance. Best Wishes, Cordelia

Posted 7 months ago

“All contacts were extremely helpful and polite. The instructions in the leaflet were clear and easy to follow.”

Posted 7 months ago

“I am very pleased with my Careline SOS GPS Alarm. I have made loops for my trousers so that I can just attach the Key Chain. Today I was collecting water from the Waterbutt for my indoor plants and bent down to turn the tap on, and must have trapped the alarm, quickly a voice said How can I help . I apologised but was told not to worry. It is great to know that I can still go anywhere and be safe.”

Posted 7 months ago

“I have been so pleased with the reassurance I receive by having a pendant detector alarm. I have had 3 falls previously and it has activated the alarm, even when I was in my garden. However, I fell asleep while sitting on a bedroom stool, fell off and lay bewildered on the floor. I waited, lying on the floor, for the alarm to activate but it did not. Fortunately, I suffered only a couple of bruises. When I was able, I called customer services to find out what had gone wrong. I was surprised that the technical services dept., did not offer to test the alarm. I was told that I needed to be unconscious before it would activate! Following that, I ran my own test and was answered by a charming and helpful lady, who asked if I was OK and explained how the sensor works. I am disappointed that the device did not work for me on this occasion and would advise other users to be aware . I have to add that the device has no problem activating for no absolutely no reason on other occasions, so I can't quite understand the logic of the explanation. I am no longer so reassured by my Lifeline.”

Posted 7 months ago

“Key safe purchased for my elderly Mum, great price (significantly cheaper than Amazon), delivered on 'Next Day' basis by Royal Mail - sadly they messed up delivery (tracking showed it went to the wrong local delivery centre) so it took 2 days, but otherwise I'm really happy.”

Posted 7 months ago

“Friendly efficient staff, fast delivery, very easy to setup, installation checked easily.”

Posted 7 months ago

“Friendly and helpful”

Posted 7 months ago

“Very quick and efficient service when ordering. Easy to set up”

Posted 7 months ago

“Quick and easy to set up to give you confidence at all times”

Posted 7 months ago

“The purchase and delivery were excellent, the set up was very good”

Posted 7 months ago

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LifeConnect24 is rated 4.7 based on 7,399 reviews