“The alarm arrived the day after the order was placed. The setup was straightforward and the staff were extremely helpful when it came to testing. The alarm has not been in place long enough to comment on its efficacy.”
“As a new customer I have been welcomed with great customer service, kindness and patience. The staff are warm friendly and extremely attentive and helpful and i would highly recommend this company…..I am partially sighted so the aforementioned qualities are so important to me and I feel much more confident going about my daily routine.”
“We originally spoke to Jos who was excellent. He explained everything so we all understood how things worked. A very funny man who made us feel very sure we had all the information we required.
I also phoned again to test the alarm and once again an excellent customer service.”
“This was replacement Lifeline, I appreciate the digital unit as can place at convenient place in the house( can hear in all areas) . I don’t like the wrist attachment it’s big and clumsy. , had been use to wearing the old red one, I prefer wearing the alarm on the wrist.”
“Hello, as you may know I have been experiencing
A problem since yesterday with my new replacement lifeline unit
and I am currently unable to use it ‘ due
To the fact that there is a connection
Problem , the message the alarm rings
And it tells me to wait for response this is the problem but that’s as far as it gets there is
No further response from you
I have spoken this morning
To Carley, she was very helpful? and explained
To her what happened and she promised to
That I would be contacted by and engineer
If you speak with her please to try and get
This sorted quickly I would appreciate it
Regards. Brian Waters.”
“This replacement alarm has been troublesome the instructions to set it up was confusing only by phoning customer service i was informed that the instructions given were all wrong and not complicated like the instructions given .
The next problems were the alarm going off by itself yes I did get through to someone to give help but the alarm was going off automatically it took three people to stop the alarm as it was just going off into a loop .I hope that it's now sorted as I worry if won't work when I need it .”
“Seamless process installing the new equipment. Clearly a lot of thought went into the customer base that you were dealing with and the instructions were excellent.
Well done to the Lifeline team for their collective efforts!👏🏻👏🏻👏🏻”
