“Issues when the alarm was first set up had to phone 4 times before someone rang me back to sort it. Not good if something happens if you can't solve issues till the day after and then only after I kept calling.”
“I recently moved home and took my Lifeline24 with me. I contacted them when I was having issues with my telephone line and it’s suitability for transfer to the new all fibre tine.
Great news, I could upgrade to the digital pack which is brill fibre compliant (sounds like a a pack of breakfast food!!), which would be an additional cost of £40. Within 24 hrs I received a pack containing a new digital device, pendant and full instructions on how to set up and test the line.
I am delighted with the services I received and that I have a new set of equipment that not only works efficiently but looks good too.
The whole thing operates without having to be connected to the telephone line. Just need a broadband connection. Couldn’t be more simple.”
“I am 84 and the help given by the young lady from the technical team was superb. Diagnosing a faulty wire which cut off my telephone connection, a new set of wires was received which, when I had connected them, have me back my phoneline. Many thanks.”
“Overall I was very pleased with the service and corospondance i recieved , after my original box / set up failed probably due to my Landline not oerating properly , which was dealt with fairly prmptly , my daughter helped me set the new alarm up which arrived the next day , she was also very pleased , so many thanks good to know i can rely on ' LifeConnect ' .”
“Bought this about a month ago for my elderly dad who wants his independence but has had falls and hospital admissions.
I can honestly say that, since the purchase with Joss over the phone, to receiving it, installing it and dad having it on him, it is a massive help to me and stops me constantly worrying over him.
Dad has accidentally set it off quite a few times and I've been called each time whether I've been in work or home - they call both numbers to contact me which proves how good the system is and how well it works. Your operators are always courteous and accept that accidental set offs are common with the elderly which is wonderful. Thank you for such a great service.”
“I am now using the lifeline pendant and feel comfortable and safe with it,the gentleman who first explained it to me was so helpful and patient with me I'm so sorry but I can't remember his name but hopefully you may be able to find him an deliver my thanks”
