LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.70

4.7 Rating 7,375 Reviews

94 %

of reviewers recommend LifeConnect24

4.7

Based on 7,375 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

Anonymous

Anonymous // 01/01/2019

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“Fast delivery, friendly people over the phone. Easy to set up and alarm works fine.”

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Posted 5 months ago

“Excellent service, quick delivery, good communication and set uo, very happy with the service.”

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Posted 5 months ago

“Informative discussion prior to purchase particularly about the switch to digital phone lines. Pleasant and helpful staff responding to testing and re-locating the box.”

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Posted 5 months ago

Hello Anne, Thank you for your review. We are pleased to hear that you are satisfied with the service and that our team were able to assist with your enquiries. Rest assured that our team are always on hand to support you when needed. Kind regards, LifeConnect24

Posted 5 months ago

“The person I spoke to named Samuel was so curtious and most helpful when I applied for Lifeline 24. I have told 2 friends of your company and they will definitely be contacting you. When I mistakenly set of my alarm the lady that contacted us was so lovely to talk to. We are feeling so much secure now and know your only on the other end for your super support. So here's a BigThank to you all. Mrs Annabelle Moody. 4/11/23.”

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Posted 5 months ago

Hello Annabelle, Thank you for your review and for recommending us to your friends. Your praise has been passed on to our team. We are glad to hear that you are satisfied with our service. Rest assured that our team are always on hand to support you when needed. Kind regards, LifeConnect24

Posted 5 months ago

“Having just received the alarm etc I feel Life Connect 24 has been very efficient & quick in responding to delivery & collating information.”

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Posted 5 months ago

“Arrived within 24 hours and very easy to set up. Brings peace of mind in difficult times”

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Posted 6 months ago

Hello David, Thank you for your review. We are pleased to hear that you are satisfied with the service. Rest assured that our team are always available to provide support when needed. Kind regards, LifeConnect24

Posted 5 months ago

“We were sent the wrong box initially”

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Posted 6 months ago

Hello Elizabeth, Thank you for your feedback and for articulating your experience of the Service thus far. We are sorry to hear that you have encountered some difficulties with the delivery of your equipment. We can assure you that a full report of your feedback has been created and shared with the appropriate departments. Best Wishes, Ash

Posted 5 months ago

“My mum has had this alarm now for the past year and we have found the people at the end of the phone very helpful, calm , patient and friendly. Everything needed was sent out quickly and arrived next day. It’s added peace of mind for mum and her family.”

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Posted 6 months ago

“Thank you very much for your assistance Answered all our questions and received parcel very promptly”

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Posted 6 months ago

“Quick response and helpful Easy to set up and staff helpful”

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Posted 6 months ago

“The actual lifeline was OK whilst my mother-in-law had it, but she has recently gone into a nursing home so it was sent back. Although we did this, I have had the next years subscription removed from my bank account. Trying to get a refund is difficult as they want all your bank details and they are not encrypted. 😩”

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Posted 6 months ago

“I hadn't realised my old alarm wasn't working until someone phoned me. I received my new one the very next day. Whilst setting it up I didn't quite manage to do it properly. I had to speak several.people before it was up and running and each person was lovely. Very patient. Brilliant service”

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Posted 6 months ago

Hello Alison, Thank you for your review. We are pleased to hear you have received your replacement alarm and that our team were able to help you get it set up successfully. Rest assured that our service is always available to support you if you need us. Kind regards, LifeConnect24

Posted 6 months ago

“Very easy to set up and the test calls were dealt with by calm and friendly efficiency at the call centre. Very happy that my Mum now has another level of care. Thank you.”

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Posted 6 months ago

Hello Jeanette, Thank you for your review. We are pleased to hear that you are satisfied with your service. Rest assured that you can expect the same high standards of service from our team whenever help is needed. Kind regards, LifeConnect24

Posted 5 months ago

“What can I say about this service. It is absolutely fantastic. My mum had a fall and only for the alarm it was life saving. The team member talked to her and contacted me and also rang an ambulance. Later on the team member rang my daughter to see how my mum was. This service is worth its weight in gold. Joanne Lundy”

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Posted 6 months ago

Hello Joanne, Thank you for your review. We are pleased to hear that you are satisfied with our service and hope your mum is recovering well after her fall. Rest assured that our team are always here to support her. Kind regards, LifeConnect24

Posted 6 months ago

“Set up was relatively easy. When phoning for advice everyone was very polite, respectful and patient.”

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Posted 6 months ago

“Fabulous service. Recommended by a friend and very happy with the product, set-up arrangements and testing.”

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Posted 6 months ago

“My daughter first contacted Lifeline 24 on my behalf. The staff answering our questions were helpful and cooperative. We decided to go ahead and place an order The order was received promptly. The setting up of the equipment was straightforward. Testing was also straightforward and the staff were very efficient and pleasant when we made contact.”

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Posted 6 months ago

Hello Marie, Thank you for your review. We are glad to hear that you are pleased by the service you have received. Rest assured that our team are always available to support you when you need them. Kind regards, LifeConnect24

Posted 6 months ago

“Didi at LifeConnect24 was very helpful and advised what package would suit my mum best. Very polite and informative. Arrived next day. Staff very helpful whilst setting up the alarm. I feel this will help all the family and that we have peace of mind on my my still living independently.”

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Posted 6 months ago

“Very easy to set up and wonderfully gentle and friendly staff on the phones”

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Posted 6 months ago

“Excellent service both set up and use. My father in law fell and life connect contacted all responders almost immediately. So great peace of mind that if he falls again he won’t be lying on floor all night. Would highly recommend.”

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Posted 6 months ago

LifeConnect24 is rated 4.7 based on 7,375 reviews