“I have only had this alarm service for nearly a week but so far I am happy for getting it installed as it makes me feel more confident that if I am ill and need urgent medical attention then I will have it at a click of a button 😊”
“This is a much more economic service than I previously had. Although I'm not very practical I managed to set it up myself. All has gone very smoothly. My only addition would be that at the sales call and when you sign up - you're told that you will have to fill in your personal contact list prior to installation.”
“The service was very good and the operators were pleasant and helpful during testing. However the system failed the distant test and limits the usefulness of the system as it does not work from my garden. Still considering the next move”
Dear Brian,
Thank you for leaving us your feedback.
I am pleased to hear that you have been pleased with our service and found our operators to be pleasant and helpful.
Our standard alarm pendant is has a range of up to 100m,depending on the property, it should cover the user within the home and garden.
I can see you have since been in contact with our Customer Service team who have been able to arrange a pendant with an extended range of 150metres.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Arrived very efficiently, thank you. I didn’t find it overly easy to understand how to install, didn’t realise it had to be inserted into the main telephone line, as there isn’t a suitable elec point there it had to be installed upstairs in a secondary main television point, which, after testing confirmed was not ideal but acceptable. However, I called for help which was excellent throughout the setting up & testing ( thank you Lucy, Rachel, Rachel (it) & Nicky & someone else I think!) thank you, Sarah”
“Very helpful and very much on the ball as the first evening we had a power cut and they were on the phone immediately to see if I was OK, and I hadn’t even registered it which I did the next day! Very impressed thank you.”
“Excellent company and amazing product. I got this for my dad after a stroke. He was hesitant of course at first, but soon realised it is not an infringement on his independence and acts as security and support in case he needs it. So easy to set up and so simple to use. A great relief to our family as well.”
“Please make sure you read the small print. Also make sure that your priority when a dearly loved Mother dies is that you cancel your direct debit with them rather than grieve.
We took out the policy on 30/04/19 and my Mom died on 27/03/20. On 30/03/20 Lifeline 24 took this year’s rental of £159. We have paid two years rental and used the equipment for less than a year. No wonder they asked if I knew anyone who’d use the equipment but they didn’t say why they were asking that question. Perhaps I wouldn’t have been so quick to send it back otherwise. Not impressed and customer service is far from helpful or understanding. But I doubt this will be published as it will be vetted”
Dear Cheryl,
I am very sorry to hear of the difficulties you have had with the closure of your account. Your complaint has been escalated to a member of our senior team who will be in contact very shortly.
In the meantime, please do not hesitate to contact us directly on 0800 999 0400 or by email at info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“Amazingly good. In a world where you expect things to not work Lifeline24 functioned perfectly from the start. The delivery was as promised within 24 hours, set up was easy, the testing sequence was impressive being greeted by name and clear friendly instructions. This has left me with huge confidence in the system.”
“I purchased the lifeline on behalf of my MIL. She is wearing the pendant & feels safer . At night she can take it off & use the buzzer on the set. It’s not been needed yet ... Hoeever , there be a time when she needs to press the pendant or alarm on the set box. Can’t really give an overall view as it’s not been tested . After research , this was cheaper than Age UK model & had better reviews .”
“I bought for my elderly mother easy process to buy and install.Friendly staff contact.
Reasonable price.Mum has said she feels safer at home now.Thank you so much”
“After reading the reviews online for this service, I didn't hesitate to order an alarm for my grandmother and we aren't disappointed. It really is a lifeline and puts my mind at rest hugely. My gran was reluctant to wear an alarm at first but know wears her pendant day and night. The box was easy to install and as promised the lifeline team test the box quickly to ensure it is up and running. I would highly recommend this service, you can't put a price on reassurance and this brings just that, to both me and my gran.”
“I had a fall 2 days ago in my back garden. I had my land line and mobile phones with me and having pressed my pendant you were able to speak to me through both lines while I was still on the floor. Fortunately I was able to contact a neighbour who has keys to my house and she got another neighbour to get me up . The ambulance came very quickly via yourselves, So I am very pleased with the service you are providing. Many, many thanks.”
