LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Need to have three contacts to complete the form but I don't have three contacts. Sorry for my lack of popularity.”

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Posted 4 years ago

Dear Kevin, Thank you for getting in contact today. I can confirm that we do not require three contacts. Whilst we do recommend having between 2-6 local people for us to contact in an emergency, we can still support you with fewer emergency contacts. We would always recommend advising us of the name and numbers of local people who can go round to visit if the alarm is pressed, however, if there is no one available close by we would contact the emergency services instead. I am sorry to hear this was not better explained to you, but please rest assured we can provide you the service without three contacts. Should you have any further queries or concerns please do not hesitate to get in contact. Kind Regards, Lifeline24.

Posted 4 years ago

“I am very pleased with my alarm. Quick response and the people on the end of thd phone are very polite snd even though the alarm gas been set off by accident they ard very quick to respond and nothing seems too much trouble.”

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Posted 4 years ago

“Easily installed and easy to use. Clear communication with operator who ensured all checks were OK before use. No call out charge or limit to the number of calls. Red button on necklet / bracelet has an excellent range and is also waterproof!”

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Posted 4 years ago

“A1appliance which gives peace of mind”

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Posted 4 years ago

“Peace of mind, together with my key safe the very fact that a Lifeline is installed has kept my anxiety low since having a “Probable Seizure” two weeks ago.”

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Posted 4 years ago

“Easy to set up for my Mum. I now know that If I am out she can push her button and I will be called to her aid.”

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Posted 4 years ago

“Excellent service - the equipment arrived the day after ordering and the set up was completed in a friendly and professional way for my stepmum”

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Posted 4 years ago

“So far we are very impressed with Lifeline24. The installation and checks were simple and went very smoothly.Dad now feels safer and we all have piece of mind.”

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Posted 4 years ago

“Really easy to set up”

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Posted 4 years ago

Dear Ian, Thank you for your feedback. I am pleased to hear of your experience with the set up of the system. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Easy to set up , great for family and friends to know I’m now safe at home .”

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Posted 4 years ago

“Amazing service!! Very easy to set up! Response time on the alarm is excellent very happy!!!”

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Posted 4 years ago

Dear Florence, Thank you for your kind review. I am pleased to hear that you are very happy with the service you are receiving. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Arrived the next day, easy to install, so far so good”

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Posted 4 years ago

“Very polite, patient and knowledgeable sales person.”

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Posted 4 years ago

Dear Dawn, Thank you for your kind review. I am pleased to hear of your experience with the ordering of your system. I will pass your feedback on to our wonderful team. Should you have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Efficient organisation, effective alarm system. Button is surprisingly small and light.”

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Posted 4 years ago

“Ordered this item for my elderly mum. Easy to order over the phone. Very reasonably priced. Arrived promptly as promised. Easy to set up. Would recommend this product.”

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Posted 4 years ago

“My father has had a Lifeline Fall Alarm for approx 12 months now. At the age of 90 it is reassuring for his family to know that someone is at the end of the phone should there be an emergency. There have been a few false alarms however the team at Lifeline take these in their stride and deal with these very professionally.”

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Posted 4 years ago

“Very prompt and efficient service from ordering to self installation and testing. Very pleased and hopefully I won’t need to use it!”

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Posted 4 years ago

“Easy to order, delivered next day but I found the set up extremely confusing. I have two BT sockets for telephone and internet hub. The electric socket already had an adapter and was located so close to the wall I could not fit another plug. I Had to purchase a 4 socket socket plug stripe to take the Lifeline, telephone and Internet. The writing on the back of the Lifeline box is in self colour so I not only had to get my glasses but also a torch to read where each plug should go. The video you provided was helpful, but at 85 I found it all very confusing. The tests with your staff were very efficient and friendly.”

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Posted 4 years ago

“Excellent telephone service, and next day delivery of unit. Everybody I have spoken to at Lifeline, very pleasant. Customer service excellent.”

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Posted 4 years ago

“Was able to follow instructions to install it, but hope I never have to use it!”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews