“The service is excellent and the equipment was delivered the following day as promised. No complaints there, and a great peace of mind for me and my 98 year old mother. Not happy though with the key safe I was sold for £19 pounds. Very poor quality and can buy it on Amazon for £9. I bought a much better key safe on Amazon reduced from £30 down to £14. Looks very smart and easier to use. Would like lifeline to refund the £19 to my Mum.”
Dear Eileen,
Thank you for your feedback. I am pleased to hear that you have had an excellent experience with our service.
I am sorry to hear you are unhappy with the Key Safe you have received. Please do not hesitate to get in contact with our customer service team to arrange the return and refund.
In the meantime, please feel free to get in touch should you have any further queries or concerns.
Kind Regards,
Lifeline24
“Purchased for my mum, really easy to install, mum found easy to test and use. The call centre were lovely so gave mum peace of mind and the feeling of not being alone if she fell and couldn’t get up.”
“Super speedy delivery which I was able to track. Fast set-up with absolutely no glitches or hiccups. Very helpful and friendly people in the call centre. Would definitely recommend!”
“Lifeline24 has given my Mum great peace of mind and has reassured me living in France that she is safe in the even of a fall at home. Thanks Lifeline24.”
“I purchased the Lifeline24 on 31/12/19 and have been very happy with the quality of the equipment and it’s ease of use. I was impressed by the service given on the telephone by Lifeline. The key safe is now in a convenient external location on my mother’s house where the keys are stored. The test my brother did to your telephone line was impressively answered with my mother’s name in a greeting. The alarm itself is round my mother’s neck at all times and gives us brothers piece of mind that if my elderly mother fell then she could press it for Assistance. All round we are very happy with the product which was required after my father passed away in December - thank you.”
“Very pleased with the excellent service. Can’t find anything to complain about. Ladies on telephone nice and friendly calling me by my Christian name. Glad to say I haven’t need their help so far, just
got for peace of mind of my family after falling down some stairs and
breaking arm.”
“The forms seemed to be a bit repetitive with the questions but the actual customer service was very fast and efficient and whilst doing the set up call the person on the other end of the call was very kind and helpful. We now have more peace of mind .”
“The alarm arrived the next day
Was very easy to set up just as the instructions said
Given all the family peace of mind knowing that there is help at hand”
“Lifeline is easy to install and easy to use. The only flaw is the difficulty of being heard when not near the base unit. It does make one appreciably more confident than when relying on just a telephone to summon help in an emergency. I have recommended it at least one friend.”
