“Very prompt delivery & staff very helpfull when setting up. It's given Dad reassurance & us peace of mind that there's always somebody to help if needed. Thank you. Carol”
“I have just set up my lifeline 24 and the process was so easy to follow although I did get some help for the online ordering as I'm not that sure about that, however everything was so simple to follow. I highly recommend this support system if you feel a little frail as I am and want the confidence if something happens or goes wrong someone will be at the end of the call who will help you out.”
“Piece of mind , and that's exactly what you get with this Lifeline device, installation and set up was quick and easy a few tests and your ready to relax”
“Just to make people aware that if you pay yearly and ask to cancel you will be advised that you have to pay for the full year regardless. My mum's payment wasn't due until the end of this month however I was advised that the full 2020 payment had been taken out a month beforehand as they like to keep accounts in credit? So as I hadn't given a months notice before the payment came out my mum would have to pay for the full year! I had sent the monitor back via recorded delivery obviously at an additional cost. The advisor did refund just short of half of the cost but only after I'd challenged the refund policy.”
Good Morning Alison,
Thank you for your feedback. I am very sorry to hear that our refunds policy did not meet your expectations.
Unfortunately, I have been unable to locate your account. For further assistance please contact our friendly customer service team so we can further investigate the account.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“The order was quickly delivered with no issues. We had a slight problem with the installation, not due to the unit, and customer services and technical support was very good indeed. All up and running now and such a reasonable price to bring peace of mind for all.”
“First contact was with very professional call centre staff. Questions answered and information supplied. All good! Product arrived the day after ordering and was easy to install. Up and running and ease of mind given to all concerned. Equipment tested and call answered within 6 seconds!!! Excellent. 😊”
“Ordering online was very straightforward. The alarm was delivered within a couple of days and came with a very easy to follow guide as to how to set it up. All in all I was very pleased with this service.”
