Leyland Decorative Mouldings Reviews

Name: Leyland Decorative Mouldings
Address: Unit 9 Chandlers Business Park Talbot Road, ,, Leyland
Rating: 4.76

4.8 Rating 328 Reviews

94 %

of reviewers recommend Leyland Decorative Mouldings

4.8

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Leyland Decorative Mouldings:

Leyland Decorative Mouldings is a family run concern that employs a small team of highly skilled craftsmen ensuring a quality, reliable service.

Visit Website

Phone:

01772 623160

Email:

sales@leylanddecorativemouldings.co.uk

Location:

Unit 9 Chandlers Business Park Talbot Road, ,
Leyland
PR25 2ZG

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Leyland Decorative Mouldings 5 star review on 26th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appreciate you having a sample available, but you charged me £7.99 delivery for a 20cm bit piece which would have cost less than a £1 to send given it's weight. Just seemed off to charge £7.99.”

Helpful Report

Hi Thank you for the review, the cost of shipping the samples is what we get charged by the couriers.

“The decorative mouldings turned up swiftly, but the mouldings underneath the top one had yellow discolouration marks on them. When the mouldings arrived we only checked the top one and didn't see the yellow markings until we went to put the mouldings up a week or so later in better light. Initially, the company said that I should have checked within 48 hours and then suggested I paint. When I protested, I was told they would replace them, but 5 days later they haven't dispatched the replacements yet. I have called quite a few times, but there is no answer on their phones.”

Helpful Report

Hi Rebecca You called us on Thursday afternoon and i confirmed that replacement products would be dispatched as soon as we had received images of the damaged products. Replacement products were dispatched the following day which was Friday, you contacted us on Monday to say you hadn't received them yet, after chasing up the couriers they were returned to us damaged in transit by the couriers, which is out of our control. We immediately sent more replacement products the same day, which you received the following day which was the Tuesday. We always try our best to ensure our customers get the best service possible. Thank you very much for the two orders you placed after this, we really appreciate your custom. Kind regards Simon Director

“Paying for express delivery and order delivery in 3 days.. No replying for emails”

Helpful Report

Hi Patrycja I can only apologize that your items arrived a day later than they were meant to,unfortunately once your order has left our warehouse and picked up by the carriers its out of our control especially with the current situation. During these very challenging times with most our staff on furlough leave and some working remotely form home we are doing our upmost to get all orders out on time but some customers including yourself are experiencing some slight delays which we are truly sorry about as we pride our self on providing the best service possible for our customers as majority of our reviews reflect Regards Simon Challinor Director

“No delivery updates So turned up when no one was home and almost a full packet of coving was damaged”

Helpful Report

Hi Ross Hope you are safe and well We can only apologize that your products arrived damaged,unfortunately this is out of our control. If we had been notified within 7 working days of you receiving your goods damaged a full refund would of been issued or your damaged goods replaced. Regarding you not receiving any delivery updates we sent an email to you on the 20th May with all your tracking details on. Kind regards Simon Challinor Director

“We’re not best pleased as the shade of white is different in each length and stands out. We paid a lot of money for this product.”

Helpful Report

“Initially my experience was brilliant. Simon was really helpful and suggested rose size and price wise it might be better for me to hire a joiner as leyland charge “40 a rose”. I was cheeky and asked could I have a discount because they will be doing all 6 at once. But he said no ‘because he needs to put to people on the job’ which I understand. Because I am renovating my house I have a joiner but recently the amount of work I have given him I thought I would take the roses off him for quickness and ask leyland to do them. He said he couldn’t do them till after Christmas which is fine and would come back to me with a price. The price then jumped up to £350+VAT which worked out £70 a rose! I queried the price but he then said again it’s because I need to put 2 people on it. The same justification for the £40 a rose! I felt really disheartened because if I’d agreed there and then I would have got them for nearly half the price. A couple of weeks later it nearly doubled! I think it is upsetting when companies make up their price as and when they feel like it! Another justification was they usually charge £90 a rose for the odd one! 6 roses in one house does not seem like the odd one in my eyes?”

Helpful Report

Leyland Decorative Mouldings is rated 4.8 based on 328 reviews