Letterbox Gifts Reviews

Name: Letterbox Gifts
Rating: 4.69

4.7 Rating 1,595 Reviews

92 %

of reviewers recommend Letterbox Gifts

4.7

Based on 1,595 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package ordered and 1 week later still not arrived. Very disappointing.”

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Posted 3 years ago

“Arrived late”

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Posted 3 years ago

Thank you for taking the time to post a review Megan. Our sincere apologies that your set arrived late. Unfortunately the Royal Mail are experiencing delays at the moment which have impacted how quickly we are able to deliver gift sets. Best wishes, Letterbox Gifts

Posted 3 years ago

“Sadly, probably due to carrier inefficiencies, the birthday gift arrived 5 days late. Not the system to use close to Christmas, clearly, although the date was only just into December.”

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Posted 3 years ago

Thank you for taking the time to post a review Stephen. Our sincere apologies that your set arrived late. Unfortunately the Royal Mail are experiencing increased demand at the moment which have impacted how quickly we are able to deliver gift sets. Best wishes, Letterbox Gifts

Posted 3 years ago

“Late delivery, despite ordering 1 week ahead of required delivery date”

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Posted 3 years ago

We are sorry to hear your order was delayed. All parcels are shipped out 24hr tracked with Royal Mail. Unfortunately they are experience an extremely busy period and some items have been delayed. Our apologies again, Letterbox Gifts

Posted 3 years ago

“Delayed arrival still awaiting this !”

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Posted 3 years ago

Hello Claire, our apologies that your delivery is delayed. I can see our customer service team is looking in to this for you and assure you it will be resolved quickly. Kind Regards, Letterbox Gifts

Posted 3 years ago

“Having mentioned that the present didn’t arrive on the day that you asked me what day I’d like it delivered, what more do you need me to say, Disappointed”

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Posted 3 years ago

Many thanks for your feedback. We're sorry that this arrived a day later than expected. Unfortunately the Royal Mail 24 service was slightly delayed at this busy time. Thank you for your order with us.

Posted 3 years ago

“The gift itself was appreciated by the recipient & ‘smelled delightful’. Unfortunately it arrived too late for their birthday due to a mistake by Letterbox Gifts. I had to email to find out what had happened.....”

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Posted 3 years ago

“I ordered two boxes of years for my wife's birthday however when she opened then there wasn't much in then for the money. One birthday set and one spa set for the bath. Candles in the sets make up the majority of what you receive alongside some smaller items which I wouldn't pay over £30 for in the shops. Bit disappointed with both to be honest.”

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Posted 3 years ago

“Was asked to give a preferred delivery date, which I did and my order was placed several weeks in advance of this date, present arrived 2 days late and then only the wine arrived. Emailed to ask where the chocolates where and they hadn't been sent, they arrived 4 days later and they weren't the ones I ordered. I know the current situation is difficult but overall I found it was disappointing as it was for my mum's birthday.”

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Posted 4 years ago

“My friend has not received her birthday gift of chocolates yet! They were due to be received on 9th April. Very disappointed.”

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Posted 4 years ago

“I asked for a delivery after 25th June. I got an email to say it had been dispatched on 19th June. If it has been sent first class as on the info, it will get there before 25th! Not impressed - in fact really annoyed!”

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Posted 4 years ago

Thank you for taking the time to get in touch regarding this order. Many apologies that this gift arrived earlier than expected. This was scheduled in for the requested dispatch day so we're looking into how this has happened. Feel free to get in touch with us with any queries on hello@letterboxgiftshop.com

Posted 4 years ago

“hi, disappointed as the gift didn't fit through my friends letterbox and had to be left with a neighbour that was luckily at home. obviously as i'm sure you know the whole point of the gift was so it could be posted through the letterbox meaning minimal effort for myself and unusual gift received for my friend. I would be very wary of ordering again due to this which is disappointing as its a great idea”

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Posted 4 years ago

Hi Lucy. Many thanks for taking the time to provide this feedback. I'm sorry to hear this wasn't delivered through the letterbox as intended. They're designed to fit through average UK letterboxes so apologies that it wasn't the case on this occasion. This isn't a problem that we come across frequently, please accept our apologies for the inconvenience. Let me know if we can help with anything further. Kind regards, Eleanor

Posted 4 years ago

“Prompt delivery & a nice gift box. However, the box that was delivered was completely different to the one that was delivered!! Thankfully the gift went to a woman so they were none the wiser, had the 'for her' gift box (rather than the intended chocolate box I ordered) gone to a man I'm sure they would have been a little confused as to why I sent them tea lights and skin balm!!!”

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Posted 5 years ago

Dear Morwenna, Many thanks for taking the time to send this feedback. I can see that an alternative gift set was sent in error. Many apologies for this. We're looking into how this has happened. We hope the gift set was well received and feel free to get in touch with us directly should you have any queries. Kind regards, Letterbox Gifts

Posted 5 years ago

“I was offered a free small gift on top of my paid product due to late shipment. This was never put in and never recieved. Email to prove. Not naming and shaming on a review but have name if needed. Also turned up damaged to top it off. Joe”

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Posted 5 years ago

Dear Joe, Many thanks for taking the time to leave this feedback. The Plant-a-Star should have been on top of the tissue gift wrap not inside the main gift. Please contact us if this wasn't there. Our gift sets are individually hand-wrapped and always leave us in perfection condition. I'm sorry to hear that this may have been damaged in the postal system. Please do send us some photos so we can investigate further. We will be in touch with you directly with a discount code for a future order. Kind regards, Eleanor Letterbox Gifts

Posted 5 years ago

Letterbox Gifts is rated 4.7 based on 1,595 reviews