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Letterbox Gifts Reviews

4.7 Rating 1,580 Reviews

92 %

of reviewers recommend Letterbox Gifts

Company Reviews

Product Reviews

4.7

Based on 1,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Letterbox Gifts:

Letterbox Gifts produce beautiful letterbox friendly gift sets containing British-made products, each being hand-wrapped in our workshop in Sheffield. They are designed to be delivered straight through standard letterboxes to avoid any annoying trips to the post office! There is a Letterbox Gift for every occasion, with each gift set coming with a complimentary greetings card which can be personalised with your own message. Letterbox Gifts also offer subscriptions, where a different Letterbox Gift comes through the door each month.

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Letterbox Gifts 5 star review on 16th June 2022

Letterbox Gifts 5 star review on 3rd May 2022

Letterbox Gifts 5 star review on 15th April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 1st April 2022

Letterbox Gifts 5 star review on 29th March 2022

Letterbox Gifts 5 star review on 27th December 2021

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered over a week ago and still hasnt been delivered.”

Posted 3 years ago

We are sorry to hear that your gift set hasn't been delivered, please contact us via phone or email - hello@letterboxgiftshop.com and our customer service team will be happy to track your order and see what is causing the delay. Best wishes, Letterbox Gifts

Posted 3 years ago

“I was going to contact you . My gift has not arrived yet , please advise .”

Posted 3 years ago

“The gift didn't actually fit through my friend's letter box so it sort of defeated the purpose of using this service. She had to collect it at the post office which inconvenienced her and meant that she received my gift late. A bit of a disaster really.”

Posted 3 years ago

Dear Sarah, Thank you for your feedback. We're ever so sorry to hear these weren't delivered through the letterbox as intended. These are designed to be delivered through standard sized UK letterboxes, however sometimes in older properties with smaller letterboxes or apartments, this may not always be possible. We appreciate you taking the time to inform us of this. Feel free to email us on hello@letterboxgiftshop.com with any further queries. Kind regards, Eleanor Letterbox Gifts

Posted 3 years ago

“I ordered a birthday gift to be delivered to my niece last Friday. It has still not been delivered. There is no tracking on the order so I can’t tell where it is. Very disappointed”

Posted 3 years ago

“Unfortunately, although I ordered the letterbox gift to arrive on my friends 70 birthday on 4 February for 27 February, as far as I know it still hasn’t arrived. It hadn’t last time I asked. Kind regards Jo Brown”

Posted 3 years ago

“Gift not delivered yet, no reply to my queries. Very unhappy with the service provided. Have missed the birthday date now by 5 days. Would be grateful for some kind of reply.”

Posted 3 years ago

“Clue: letterbox means gift goes through letterbox! Why did the recipient get left a card to arrange collection?”

Posted 3 years ago

“It never arrived and after allowing time for postal delays it was too late to contact company as closed for Christmas.”

Posted 3 years ago

Dear Lesley, I am very sorry this has not arrived. I can see you have been contacted to arrange a refund or replacement. Please accept our apologies for any inconvenience and we would love for you to try one of our gifts again. i will make sure you are sent a personal discount code to use. Kind regards Michelle

Posted 3 years ago

“Ordered 2 boxes at the end of November as Christmas presents for parents I can't get to visit because of covid. Both arrived absolutely last minute on 23/12 and 24/12 which was very stressful as thought they wouldn't arrive in time. Delays in post are understandable but not 3+weeks so wouldn't order from this company again”

Posted 3 years ago

We are so sorry if you were disappointed in any way. I have checked and it looks like the second gift set was also delivered before Christmas. I have also sent you a email if you would like to discuss anything further. We do hope your parents enjoyed their gift sets. Kind regards, Michelle

Posted 3 years ago

“My order has still not arrived and was due to be delivered on the 15th December to a friend who is dying from cancer. I have tried to contact you by email and phone with no response - so understandingly not impressed!!!”

Posted 3 years ago

Dear Vanessa, I am so sorry if this was delayed. I have checked on the tracking for your order and it is showing as delivered the day after on the 16th. We have experienced a few delays over the Christmas period so occasionally some deliveries were slightly late. I can see we have received an email from you and this has been responded to. However, please do not hesitate to contact us again if there are any unresolved issues. Many thanks

Posted 3 years ago

“I wanted to give zero stars but it is impossible to do as you can’t actually leave a review if this option is clicked. Appalling service. Gift ordered on 3rd Dec. Email sent 9th to say on it’s way. Due to be delivered 12th. Still not arrived. This was before the ‘Christmas rush’ to blame Royal Mail. No response to emails and telephone messages left. Very poor.”

Posted 3 years ago

“Sent it to the wrong address and it never arrived”

Posted 3 years ago

Dear Grace, I am very sorry you are not happy with our service. I have looked into your order. I can see the wrong address was provided on the order by yourself so this did not arrive. However, once you informed us of the address error we sent a complimentary gift set to make sure that your friend still received a gift set of your choice. We pride ourselves on excellent customer service and as far as I can see our team went above and beyond to deliver a high standard of service. Please do feel free to contact us on hello@letterboxgiftshop.com to discuss this further if there are any outstanding issues. Many thanks, Michelle

Posted 3 years ago

“My gift to my daughter-in-law was a bottle of wine, with chocolate. I gave plenty of time for this to be delivered the day before her birthday. It did not arrive then, or on her birthday, or even the next working day. Royal Mail is not reliable. However, Letterbox did fulfil the order the next week.”

Posted 3 years ago

Thank you for taking the time to leave a review, our sincere apologies that the gift wasn't received on time. I'm glad we were able to rectify this for you in a timely manner. King Regards, Letterbox Gifts

Posted 3 years ago

“Didn’t fit through letter box”

Posted 3 years ago

“My gift was never received”

Posted 3 years ago

Hi there, We're sorry to hear your order hasn't arrived. If you could get in touch with us with your order number we'll be more than happy to look into this and arrange for a replacement to be sent out asap. Many thanks, Letterbox Gifts

Posted 3 years ago

“I ordered it on the 30th April and am still awaiting delivery on the 11th May.”

Posted 3 years ago

Hi there, Sorry to hear this hasn't arrived. Please could you contact us on hello@letterboxgiftshop.com with your order number and we'll be happy to look into this for you. Many thanks!

Posted 3 years ago

“Apparently gift too large to go through a standard letterbox despite being advertised as a ‘letterbox gift’ - would not use company again! Very disappointed.”

Posted 4 years ago

“The gift as yet has not been received !”

Posted 4 years ago

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Letterbox Gifts is rated 4.7 based on 1,580 reviews