Name: LAURA BOND
Rating: 4.80

“Poor quality. Clicker does didn’t align properly when received and lots of crystals have popped out. Complete waste of £100”

Helpful Report

Posted 4 days ago

Hey there, We're really sorry to hear about your experience with us. Having looked into this further, I can see that on Friday the 23rd, we sent you a prepaid returns label so you could send the hoop back to us. This allows our team to properly assess the piece in person and fix the issue for you. We're always happy to help when something isn’t quite right, and we take quality concerns very seriously. We value all feedback, even when it's hard to hear, as it helps us improve. We're still here to make this right and would be happy to continue assisting with a resolution as detailed in our email on Friday. Team LB x

Posted 3 days ago

“Still waiting for my earring to be delivered.”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for flagging this! I’m truly sorry to hear that your earring hasn’t arrived yet! I understand how frustrating it can be to wait for something you’ve been looking forward to. I have chased this up and based on your tracking information, Royal Mail attempted to deliver your parcel on the 6th of January. I suggest getting in touch with your local delivery office and arrange a redelivery. Best wishes, Team LB x

Posted 4 months ago

“First time in my life somebody selling me 1 earing ! I really didn't expect that, I've been thinking that 1 means 1 pair. Obviously disappointed. Also I couldn't return. Wouldn't recommend. For the same price you could buy 2 earing = 1 pair ! Also unbelievable small and thin. Again , i wouldn't recommend.”

Helpful Report

Posted 6 months ago

Hi Marta, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent purchase didn’t meet your expectations, and I apologise for any confusion regarding the product details. We understand how important it is to get exactly what you’re looking for, and I'd like to clarify that all of our pieces are sold individually unless clearly stated as a pair or stacking set on our website. This approach allows our customers to create unique ear curations based on their personal style and piercing preferences. If you'd like to discuss this further or need assistance with your order, please don’t hesitate to reach out to us at help@laurabond.com. Best wishes, Team LB x

Posted 6 months ago

“Bought a hoop earring that I put in my ears. Unfortunately, was very difficult to open the earring and it had to be opened with pliers. Not a good experience and my ears were quite red and sore at the end. Do not recommend.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your experience with us, and I’m truly sorry to hear about the difficulties you faced with the hoop earring. It’s certainly not our intention for our customers to have such trouble, especially when it comes to enjoying their new jewelry. Your feedback is invaluable and helps us improve our products for everyone. If you’d like to discuss this further, please reach out to us at help@laurabond.com, and we’ll do our best to assist you. Thank you again for your input. Best wishes, Team LB x

Posted 6 months ago

“Unfortunately the product isn’t quite what I saw online / didn’t set my expectations as per social media images.”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you so much for taking the time to share your feedback. We sincerely apologize that the product did not meet your expectations and did not align with what you saw online or on social media. We would love to hear more about your specific concerns if you would like to send us an email at help@laurabond.com we would be more than happy to assist you further. Thank you once again for sharing your experience with us. Best wishes, Team LB x

Posted 1 year ago

“Poor …. Incorrect order sent to me it was a gift so no time to replace . I would not be purchasing again”

Helpful Report

Posted 1 year ago

Hi there, I am so sorry to hear you were sent the incorrect order - please get in touch with us at hello@laurabond.co.uk, we would love to help you out and get this sorted for you! Best Wishes, Team LB x

Posted 1 year ago

“The earring is MICROSCOPIC but apparently my daughter, who asked for it, knew that. I still worry she'll be disappointed when she opens it on Xmas Day though!”

Helpful Report

Posted 1 year ago

Hi Megan, Really sorry to hear that the size of our jewellery wasn't what you anticipated. We make every effort to detail the measurements in our product descriptions and also to show how it looks in an ear, as a lot of the time the jewellery can look quite small in the box, but fits the piercing site beautifully. We hope that despite your disappointment, your daughter will love the jewellery she's chosen. If there is anything we can help you with in the future, please contact us at help@laurabond.co.uk, our friendly team are always on hand to answer any questions you may have. Thank you Team LB

Posted 1 year ago

“The earring I ordered for my daughter for Christmas at a cost of £75 and it is absolutely minute, I can’t exchange it for hygiene reasons but I am extremely disappointed”

Helpful Report

Posted 1 year ago

Hi Dawn Really sorry to hear you're disappointed and that the earring is not what you were expecting, we show pictures of the products in ears and also include the measurements on each product description. Please contact us at help@laurabond.co.uk and we'll be in touch to help you further. Thank you Team LB

Posted 1 year ago

“After wearing it for a couple months 2 of the gems fell out and the hoop tarnished and turned black I was expecting for my jewelry to last a long time since I spent so much money on it and it did not. I will never be getting anything from this site . I did contact y’all a good couple of months ago and said that it lost a gem and wondered if I could get a new pendant and y’all said y’all would get back to me and y’all never did.”

Helpful Report

Posted 1 year ago

Hi Deanna, Thanks for taking the time to leave us a review. We are really sorry to hear you are unhappy with our services. We have got back in touch with you via email to resolve this issue. Best wishes, Team LB

Posted 1 year ago

“Very disappointed The earring was not as described on the web site- tiny. Post and back of earring not long enough to fit in helix Customer service appalling- interigation tactics Do not purchase anything from this wed site as goods are not as listed on web site”

Helpful Report

Posted 1 year ago

Hi there, I'm really sorry to hear that you are disappointed with your new jewellery and our customer service. We're a small team of 5 and customer experience is incredibly important to our small business, we responded to your email enquiry earlier today sending you some helpful tips on how to fit our labret studs, it seems that you have been trying to fit the front threaded screw through your ear as if its a post and then screw in the back part which will be why your new labret stud doesn't seem long enough. Labret studs work by inserting the long back part in your ear and then screwing in the front threaded gem to attach both parts together. We do include all of the product measurements, pictures of each of our earrings in various ears and details of how labret studs work on each of the labret products on our website but are always on hand to help if our customers have any other questions regarding fitting their jewellery. If we can assist with anything else at all please get in touch with us at help@laurabond.co.uk and we'll be here to help. Thank you for your patience. Best wishes, Team LB

Posted 1 year ago

“Requested a ring sizer not received yet”

Helpful Report

Posted 1 year ago

Hi Angela, I'm really sorry to hear you still haven't received your free ring sizer. I have been in contact with you via email to arrange a replacement order. Please do get in touch at help@laurabond.co.uk if I can help with anything else at all. Best wishes, Team LB

Posted 1 year ago

“I don’t like what I’ve ordered and think it’s not worth the price”

Helpful Report

Posted 1 year ago

Hi Emma, We are so sorry to hear that you don't like what you've ordered and you feel it's not worth the price. So that we can help you further with this, please get in touch with us at help@laurabond.co.uk and we will be more than happy to help. Best wishes, Team LB x

Posted 1 year ago

“Item was beautiful but unfortunately despite being fitted by a professional item was lost within a day so I can only assume the threading was insufficient to secure item”

Helpful Report

Posted 2 years ago

Hi Angela, Thank you for leaving a review with us. I am sorry to hear that your earring was lost within the 1st day of you wearing it after having it fitted by a professional. All of our labret studs are checked twice to make sure they close securely as normal before being dispatched so this sounds really unusual. Please do get in touch with our customer service team at help@laurabond.co.uk and we would be more than happy to look into this further for you. Looking forward to hearing from you. Best wishes, Team LB

Posted 2 years ago

“They are really gorgeous but if you have thick skin/cartilage don’t bother. I took the piercings I bought to a piercing shop and they were too small to fit in any of my piercings. $250 down the drain, I even asked if I could get a new piercing and put them in it but they said it is too short for any piercings new or old. Please don’t waste your money or at least ask a piercer if your skin/cartilage is thin enough first!!!”

Helpful Report

Posted 2 years ago

Hi Kinsey, Thank you for placing an order with us and for taking the time to leave some feedback. I'm really sorry to hear that the earrings you purchased are too small for your intended piercings/ear cartilage. We stock labret studs in both 6mm and 8mm sizes, knowing what size you need for body jewellery can be tricky so we always advise our customers to check with a piercer before purchasing to avoid any disappointment. We include this advice on every one of our product pages and on our returns policy page. As you ordered your jewellery in 6mm post lengths, you may find that an 8mm post will be more suitable length wise for your piercings. We're looking into offering separate 8mm backs in the near future for our customers to purchase so that they can mix and match the fronts of their labret studs should they need a longer size. We'll release more details about these to our mailing subscribers and on our socials when we have an update. If we can help with anything else at all please do get in touch at help@laurabond.co.uk and our team will be happy to advise. Best wishes, Team LB

Posted 2 years ago

“I spent £300 on 3 single earrings & was initially thrilled with them. The first earring, a 6mm diamond cuff lost a diamond before I had even got the earring in. Not impressed & extremely annoyed that I had spend so much.”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you for taking the time to leave us a review. I'm really sorry to hear that a crystal has fallen from one of your new earrings. As a small family business, quality is really important to us which is why all of our jewellery comes with a 12 month manufacturing warranty. Although faults with our jewellery are very rare, we are always happy to resolve them as soon as we can once our customers have got in touch. We can of course arrange for a return and replacement of your jewellery, please get in touch with us at help@laurabond.co.uk and one of our team will be on hand to help. Best wishes, Team LB

Posted 2 years ago

“Disappointing”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave a review. We are disappointed to know you are unhappy with your purchase. Our customer service team have previously been in touch with further information about your order. However if you do have any further questions please do let us know at help@laurabond.co.uk. We are truly sorry to hear your jewellery was not what you expected. Best wishes, Team LB

Posted 2 years ago

“Really disappointed with my purchase as I was all excited about a new earring. The stud itself is beautiful and when the two parts of the stud are together the post is 6mm, however, the front part of the earring is shorter than that, such that it doesn’t reach through the hole to marry up with the earring back. So I can’t use the earring”

Helpful Report

Posted 2 years ago

Hi Helen, Thank you for taking the time to leave us a review. I'm really sorry to hear that you haven't been able to wear your new jewellery. Our labret studs have a back post of 6mm and a front thread of 4mm. The way to fit a labret stud is to insert the back post through the back of the piercing first and then once the front of the post is visible in your piercing hole, you can then screw in the front until it is fully tightened. If a customer is having trouble fitting their jewellery, we would always recommend them to visit their local piercer who should be able to help you fit it without causing any damage to the jewellery and ensuring it is fitted securely and correctly. You can always call ahead to check that they offer this service. Hopefully once you have visited a piercer to get the jewellery fitted correctly, your piercing will fit the 6mm size of earring that you purchased. Please don't hesitate to get in touch with us at help@laurabond.co.uk if we can help with this matter further. Best wishes, Team LB

Posted 2 years ago

“Firstly the earrings are very pretty. It is probably my fault for not reading the sizing correctly but these earrings are almost microscopically tiny! The other thing is that the earring posts have to be pushed through the back of your ear to the front. This just doesn't work on my ears for some reason. The decorative bit of the earring then has to be screwed on. I assumed wrongly that the heart-shaped back would be the bit to screw in when the earring post had been pushed in the front of the ear. So I have spent nearly £300 and the earrings can't be returned for hygiene reasons which I knew but still very disappointed.”

Helpful Report

Posted 2 years ago

Hi Margaret, Thank you for taking the time to leave us a review. We're so sorry to hear that you are disappointed with your purchase. All of our jewellery is designed to be dainty, unlike the standard chunky and industrial style body jewellery that first started the trend. Our founder Laura struggled to find feminine, dainty solid gold body jewellery so this was premise to her starting her business. Although our jewellery does look super tiny in the box, once fitted in your ears they will look to proportion of your ears - our customers usually love the daintiness of them! Because we understand labrets can be a bit technical and tricky to fit yourself, we include a picture on each product of the mechanism and fastening so that our customers understand how they fit. We do always recommend going to a reputable piercer to get our labrets fitted as this way they can help make sure your piercing is suitable for the jewellery. They can also make sure the jewellery is fitted securely and without any damage. If you're struggling to get the posts in your piercings, its likely that the posts are slightly too thick to fit through. Not to worry though, if you can visit your local reputable piercer they should be able to help you fit these no problem. It may be worth calling ahead to check that they offer this service. We hope that this helps but please do get in touch with us at help@laurabond.co.uk if there is anything else we can help with. Best wishes, Team LB

Posted 2 years ago

“Ordered two of these . They are too small too thin I pays. It is overpriced.”

Helpful Report

Posted 2 years ago

Hi Neetu I'm so disappointed to hear you're not happy with the solid 14k gold triple link chains you ordered. We list all measurements and pictures of our jewellery styled in real life ears on our site. The good news is you can return our charms and chains if you're not 100% happy with them. Please email us at help@laurabond.co.uk for more details. Thank you Team LB

Posted 2 years ago

“I really wanted to love my star labret purchase. I thought it would be worth the extra money as I trusted the 4mm thread would hold the earring better than cheaper designs. Unfortunately this is not the case. I had the earring put in by my piercer very tightly but I had become loose without me knowing and lost within 3 weeks. I still have the gold back piece but it's obviously now useless. An expensive mistake!”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for leaving a review. We are so sorry to hear that you lost your earring within 3 weeks of purchasing it. We understand how disappointing it can be to lose a piece of treasured jewellery. Unfortunately without seeing the full piece in person to undergo our warranty inspection, we would be unable to confirm if it was faulty or not which is why lost earrings are not covered by our 6 month warranty policy. Usually if a stud screws in without a customer or piercer noticing any issues when fitting, it would be likely that it has accidentally snagged on a piece of clothing or hair which will have caused the stud to unscrew and eventually fall out. To prevent this, we would always recommend that our customers check their jewellery regularly to ensure that it is still fitted securely to their piercing. Our 4mm thread lengths on our studs give our customers more time to notice if an earring is loosening than regular body jewellery which usually has 2mm thread lengths. If you would like to get in touch with us over email at help@laurabond.co.uk we would be more than happy to discuss this further with you. Best wishes, Team LB

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

LAURA BOND Reviews