LAURA BOND have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Customer service was 💯 got a cracking daith earring half price for my daughter. Will defo return when getting a piercing
”
- Leanne F
“
Beautiful sparkly charms, brilliant quality and great price!
”
- Charlotte W
“
Bought a belcher chain and birth flower pebble (April = Daisy). The chain is lovely and catches the light. The pebble, while also catching the light and even though I'd seen the measurements, was smaller than I thought it would be. Lovely and delicate but, even with reading glasses on, I can barely see the flower. I would have been disappointed if I'd paid full price for it.
”
- Sandra H
“
really pleased with my new piece, it's even daintier than in the photos and delivery was super speedy!
”
- Charlotte L
“
The delivery time is super quick.
”
- Sharon R
“
Hey!
I absolutely love LAURA BOND, I feel like no one has brought out good quality jewellery for piercings. Delivery is so quick & the quality is 10/10. I have 20 ear piercings and the majority are LAURA BOND. Always 🩷
”
- Amy W
“
great earrings but when I tried them on they didn’t fit my high lobe piercing. Sad as I spent a lot on them, not realising they wouldn’t fit a generic ear piercing.
lovely product but read the no returns unlike I did.
”
- Laura J
“
From the moment I stepped into the store until the moment I left, I felt welcomed and received outstanding customer service. Every team member was easy to talk to and knowledgable. I had help choosing an earring and then had my first ever cartilage piercing done. I was well looked after in the appointment and given clear after care instructions. I’ve already booked in for my next appointment!!
”
- Jacqui S
“
The products are lovely and very good quality. The delivery time is super quick. If I had to say anything remotely negative, it would be to make it clearer for customers when buying Huggies that they are only buying ONE earring. Even though it states quantity one, you assume it’s one pair! After buying one £150 huggie I had to purchase another one.
Apart from that it’s a great website with huge choice of quality products & excellent service
”
- Sharon R
“
Customer service was 💯 got a cracking daith earring half price for my daughter. Will defo return when getting a piercing
”
- Leanne F
