LAURA BOND have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Such beautiful pieces of jewellery! Amazing quality for a good price
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- Anonymous
“
I popped in to celebrate my 30th birthday and to get my last piercing of my 20s, and was completely blown away by how incredible my experience was.
I was actually recommended by another piercing place - and will definitely be passing that recommendation on! The shop is soo cute and girly, and the pieces of jewlery are ART. The whole team was such a vibe, the first gal I spoke to had the most soothing voice (seriously do an AMSR channel pls) and my piercer Amber has like magic hands? I barely felt any of the 3 piercings and they've all healed up SOO well. After the piercing I could've honestly cried when they handed me a wee birthday card and a gift, so thoughtful!
I think for the experience, the staff and the gorgeous jewlery it is well worth the price and I am already planning coming back until my ear stacks are complete! Amber queen, see you soon!
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- Emma B
“
Customer service was 💯 got a cracking daith earring half price for my daughter. Will defo return when getting a piercing
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- Leanne F
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Delighted with my purchases. Delivery excellent!
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- Orla M
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Super quick delivery. The earring is a gift for my sister - I am sure she will love it!
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- Anonymous
“
Ordered the 9ct gold tiny pixie stud for my helix piercing. It is beautiful - dainty and sparkly and sits perfectly in the curve of my ear. Exactly what I was looking for. Delivery was fast and it was beautifully packaged.
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- Claire W
“
great earrings but when I tried them on they didn’t fit my high lobe piercing. Sad as I spent a lot on them, not realising they wouldn’t fit a generic ear piercing.
lovely product but read the no returns unlike I did.
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- Laura J
“
Customer support responded quickly, and I was able to return the item and receive a refund, which I appreciated, hence the 2-stars not 1.
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- Catarina F
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Arrived promptly and securely with signed for service. Very pretty piece; looked a little smaller than I had expected when I first saw it in the box, but in my ear it looks just the right size.
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- Anonymous
“
Amazing customer service regarding a faulty earring.
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- S .
“
I took my time deciding to make the investment in the pieces, and am so glad I did! When I finally made the purchase, I was super impressed with the level of customer service.
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- Kayla B
