LAURA BOND have a Customer Happiness Grade of C-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Customer service was 💯 got a cracking daith earring half price for my daughter. Will defo return when getting a piercing
”
- Leanne F
“
Beautiful sparkly charms, brilliant quality and great price!
”
- Charlotte W
“
Bought a belcher chain and birth flower pebble (April = Daisy). The chain is lovely and catches the light. The pebble, while also catching the light and even though I'd seen the measurements, was smaller than I thought it would be. Lovely and delicate but, even with reading glasses on, I can barely see the flower. I would have been disappointed if I'd paid full price for it.
”
- Sandra H
“
I’m delighted with the choice, delivery efficiency and quality/pricing of LAURA BOND.
Would highly recommend
”
- Sheila D
“
Beautiful earings - really pleased with them. Bought several now for my daughters & myself. Quick delivery & packaged really nicely.
”
- Nicola D
“
Bought a beautiful sparkly solid white gold daith hoop after seeking advice from LB on Instagram. Had my piercer put it on on Thursday. I love it ! It’s so pretty. I cannot fault the fast response with advice or the delivery and packaging and will definitely be back for more pieces.
”
- Sharon F
“
great earrings but when I tried them on they didn’t fit my high lobe piercing. Sad as I spent a lot on them, not realising they wouldn’t fit a generic ear piercing.
lovely product but read the no returns unlike I did.
”
- Laura J
“
Customer support responded quickly, and I was able to return the item and receive a refund, which I appreciated, hence the 2-stars not 1.
”
- Catarina F
“
Customer service was very attentive, and emails answered very promptly.
Postal service was used and item was delivered safely and well packaged.
Delighted with the quality of jewellery and design.
”
- Karen W
“
The shop experience was top and i really love their jewellery. I experience the service client who is available and very responsive. Im always trying to support local businesses and i am happy to have become client of Laura.
”
- Alexandra P
“
Just love my piercings and especially the diamonds!!! Professional staff and good fun choosing the jewellery! Would highly recommend to friends. Excellent customer service!!
”
- LORRAINE S
